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Traditional & Digital Media jobs

Facebook
12Nov
Business Crisis Response Specialist
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Were the team thats responsible for managing reports surrounding Facebooks policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving a clear voice to people. We are constantly balancing mitigating legal risk with making the world more open and connected, all the while scaling our operations to support Facebooks 2 billion users. To be successful on our team, you must be passionate about intellectual property, real time crisis management and, ideally, how legal rights intersect with online communities. You must also be interested in complex, data-driven project management and working with legal teams to effectively anticipate and mitigate risk for operational work. You must be excited to approach problems as opportunities and you need the strategy skills to identify the right questions to ask in order to find the right solutions. You should be comfortable defending your ideas while remaining open-minded and flexible to feedback from cross-functional teams and experts.Successful candidates for this team are adaptable, creative, have a bias toward action, aren't afraid of being wrong, and can successfully work across various teams & countries. You should feel comfortable in a constantly evolving environment in which you have to manage multiple streams of work to drive concrete, actionable solutions for Facebook and its partners.The team provides crisis management support to a diverse ecosystem of shared clients. The ecosystem includes top global clients that work as an integral aspect of Facebook's multi-billion-dollar global advertising business.As a member of the Escalations team, you are at the forefront in helping set the broader Ops team up for success, enabling the team to move fast through your problem-solving sophistication, analytical savvy, and resourceful thinking.

Responsibilities:

Working across several teams to ensure high quality and safe experiences for both users and businesses across the Facebook Family of apps.

Review and process incoming reports from Sales and Legal, you will be responsible for defining criteria for monitoring risk across partnerships.

Root cause all escalations and collaborate with cross functional teams to drive continuous improvement to processes, policies, product and quality.

Persistent focus required on accelerating client success through collaborative efforts with key stakeholders.

Work on special projects as needed to scale the escalations function.

Be an expert on interpreting and enforcing Facebook's policies and use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Facebook and our users.

Provide high touch support and timely solutions to build long term relationships and trust across the customer and partner ecosystem.

Proactively investigate, troubleshoot, and drive our most sensitive and complex escalations to resolution, and communicate to XFN partners involved throughout the whole process. Serve as the primary communication channel on critical escalations.

Identify and strengthen XFN partners in addition to effectively collaborate in order to achieve transparency, efficiency, and success.

Implement best-in-class escalations processes and practices in order to maintain and exceed productivity and quality based on service level agreements (SLAs)

Partner with cross-functional teams to solve complex issues.

Be able to take action on reported content, and remain up to date on key workflow changes, policy updates and operational guidelines.

Review and assess non-traditional reporting flows for high-risk escalations.

Ability to work on non-traditional and/or flexible work hours when necessary (including weekends).

Mininum Qualifications:

B.A. or B.S. degree

5+ years of professional experience, with a background in end to end project management and/or operations.

Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly while putting users first

Knowledge of Facebook's suite of products

Understanding of how the broader social media landscape is changing

Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans

Proven ability to influence others without having positional authority

Ability to work directly with global, cross-functional teams to problem solve and develop solutions

Prior experience with analytical tools (like Excel, SQL, or R) is a plus

Preferred Qualifications:

Skills
Facebook
12Nov
Account Manager, Australia & New Zealand
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.The Account and Partner Management team is a sales team that is part of Facebooks Global Business Group. This team is focused on connecting every business in the world with their customers on Facebook and then helping them grow through solutions like Facebook Pages and Advertising. Account Managers are directly responsible for building relationships and helping clients drive business results on Facebook through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a drive for helping others achieve results. This position is full-time and located in our Singapore Office.

Responsibilities:

Become an expert in Facebook's solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

Grow revenue, educate and lead strategic conversations with SMB clients, complex relationships

Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

Work with small and medium clients to improve the performance of their overall Facebook campaigns

Mininum Qualifications:

At least 4+ years of experience in account management, brand management, performance marketing, digital marketing, sales or consulting

Clear communication skills, fluency in English is a must

Must have strong web analytics experience

Understanding of the Australian/New Zealand Market is an advantage

BA/BS degree with strong academic performance

Preferred Qualifications:

Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail

Strong problem solving and quantitative analytical skills

Skills
Facebook
12Nov
Product Marketing Manager, Scaled
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Facebook seeks a Product Marketing Manager to drive adoption and growth of advertising solutions for customers across Facebook, Instagram, Messenger, WhatsApp, Audience Network, and future applications and services. The successful candidate must have experience closely partnering with product and sales leaders across geographies on successful product revenue and adoption programs and in surfacing market feedback on product opportunities in a fast-paced digital marketing company. The demonstrated ability to lead strategic planning and tactical execution in support of channel marketing efforts is also required. Success in this position requires a strong understanding of the advertising market and Facebooks advertising products. It also requires a focus on client service and the ability to successfully influence and enable cross functional partners across the organization. The product marketing manager needs to be able to formulate market plans in sync with business objectives, be a strong, hands-on operational manager who is able to execute against plans and actively build visibility and understanding of market opportunities across the organization.

This is a full time position based in Singapore.

Responsibilities:

Partner with sales teams and other cross functional teams to drive product adoption and understanding

Build the Product adoption strategy for the market in close collaboration with APAC region, Develop go-to market activation plan and track and monitor performance for prioritized initiatives

Distill and surface market and advertiser feedback to regional and global product teams on existing products and development of roadmap for new products

Inspire action from Sales and Product organisations backed by data-driven insights. Execute with operational rigor and efficiency

Shape internal training programs to educate the sales force on a growing set of advertising solutions

Ensure the right level of alignment, consistency and flexibility in approach across product marketing organization to maximize growth and scale impact.

Mininum Qualifications:

BA/BS degree or equivalent

8+ years professional experience in technology or marketing

Organization and people skills and the ability to set priorities, problem-solve, multi-task and work independently in a dynamic, rapidly changing workplace

Demonstrated ability to contribute at strategic, operational and tactical levels

Demonstrated ability to drive resolution in the context of competing perspectives

Experience presenting to groups

Track record of influencing behavior at variety of levels in the organization, including cross-functional leaders

Customer service orientation and experience in a client-facing capacity

Preferred Qualifications:

Product marketing experience in the web technology sector is a plus

Skills
Facebook
11Nov
Finance Project Manager
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Finance Transformation and Compliance team is created to guide finance organization to achieve limitless scale and complete resilience. We are responsible for delivering transformation projects, accelerating automation, maximizing the relationship with finance vendors and enhancing controls.

We are seeking an energetic, motivated, solution-focused Finance Project Manager who can work well with internal and external partners at all levels. This individual will be a key part of the Finance Transformation and Compliance team and will be responsible for planning, leading and executing on global, cross-functional finance projects. An ability to think critically, plan and execute effectively, resolve brand-new complex problems and navigate ambiguity while collaborating across teams and locations and moving fast will be key to success in this role. This is a full-time position based in the Singapore office.

Responsibilities:

Proactively identify and concisely define problems

Develop compelling business cases backed up by data

Initiate project, ensuring appropriate sponsorship and aligning stakeholders around initiative goals and timeline

Independently plan, lead and execute on complex finance projects

Determine business roles and resources needed to ensure successful implementation

Develop strong client and stakeholder relationships, effectively maintaining communication channels and collaborating with cross-functional teams internally and externally

Work proactively with the business to resolve critical issues and remove roadblocks

Prepare detailed analysis, plans, milestones, deliverables and overall status updates

Proactively manage risk, anticipate potential issues and implement appropriate mitigations

Ensure tax, Sarbanes-Oxley and local entity compliance

Mininum Qualifications:

Bachelor degree in Accounting, Finance, Economics, Business or related discipline

8+ years of relevant working experience, including 3+ years of hands-on experience of managing regional or global projects

Experience of working cross-functionally in a highly-matrixed, fast-growing and ever-changing MNC environment

Leadership experience to influence stakeholders at all levels, and align project goals with organization & sponsor goals

Experience with project management best practices and related sets

Experience with implementing financial systems or launching in-house developed systems

Experience of process optimization / re-engineering

Strong communication skills and proficient in English

Preferred Qualifications:

Exposure to Finance Operations such as RTR, PTP, OTC, Payroll, T&E, Procurement Ops

Experience in process mapping, data analytics

Experience in managing BPO or finance professional service provider relationship

Finance & Accounting certification, such as ACCA, CPA, CMA, etc

6 Sigma or equivalent certification and/or PMP or equivalent PM certification

Proficient in additional Asian language such as Chinese, Korean, Japanese, is a plus

Skills
Facebook
11Nov
Program Manager, Business Support & Services
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.The Product & Service Operations (PSO) team helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. Our unique view on both product and service allows us to partner with teams across Facebook to drive our business forward by representing the voice of the customer and combining quantitative with qualitative signals to drive product improvements and scale operations. PSO is made up of multiple teams that focus on alpha/beta product testing, operational and technical support for business products, data management, and scaling the process of measuring outcomes from Facebook media buys.

The ideal candidate will have a proven track record in the design, execution and management of multi-channel service operations and experience working across diverse stakeholders. This candidate should have a passion for growing customer satisfaction through efficient operations and service excellence, a keen eye for identifying operational improvement opportunities, experience scaling processes, strong stakeholder management skills, and the ability to work autonomously and globally to

Responsibilities:

Manage stakeholder expectations and requests across diverse markets

Optimize scale for global support across multiple workflows while meeting requirements for specific regional needs

Take a data-driven approach to managing outsourced operations, and leverage data to influence internal partners to optimize processes and policies

Manage regional and global initiatives to optimize for external partners support experience

Partner with internal training, quality, knowledge, and infrastructure teams to ensure front line teams are accountable, have the resources, and have the systems they need to effectively execute

Communicate impact, challenges, roadblocks, insights effectively and concisely to appropriate audiences, including senior stakeholders

Identify and implement process improvements and technological innovations

Mininum Qualifications:

Bachelors/Masters degree with 5+ years of relevant experience

Experience managing multiple projects simultaneously

Demonstrated experience managing stakeholder engagement and expectations

Demonstrated experience defining and tracking support metrics and implementing programs to improve operational performance

Ability to initiate and drive projects to completion with minimal guidance

Strategic thinker with strong analytical and problem-solving skills

Preferred Qualifications:

Skills
Facebook
11Nov
Marketing Science Partner, Apac Gaming
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.The Marketing Science partners globally with sales, product and engineering teams to provide data-driven strategic insights to help define our business strategy, product vision and road-map. The Marketing Science team is charged with demonstrating the ROI / Value of the platform, develop best practices and inform product development. Facebook has the opportunity to reshape advertising and this role will play a central role in determining how successful we can be within the burgeoning field of Gaming. The ideal candidate will be passionate about Facebook, interested in advertising, intellectually curious, a fast learner, and able to move fast while keeping focused on high impact projects. This role will be working to apply techniques to understand consumers and ad effectiveness through innovative analytics, methods, and products. This position is full time and located in Singapore.

Responsibilities:

Working closely with Marketing Science and Gaming Sales team, this role will produce analyses and research that will prove the value of Facebooks advertising business within the global Gaming sector

Partner with Facebooks APAC Gaming team to drive deeper, more strategic relationships with clients through measurement and spend analysis

Recommend product or positioning changes based on robust analysis of user and advertiser behavior

Analyze current business performance and identify levers for improving overall results across FBs ads auction

Drive country specific market analyses and recommend changes to advertiser acquisition strategy

Partner with account team to work with top advertisers and provide deep-dive analysis to change advertisers behavior and make revenue impact

Partner with scale team to provide measurement support to more clients.

Help educate the market on the value of people based measurement through events and seminars

Mininum Qualifications:

5+ years of relevant experience in online advertising, media/marketing measurement or quantitative analysis, with a strong passion for data

Bachelor's or Master's degree from a top institution in an analytical field (e.g. Economics, Computer Science, Marketing/Marketing Science, Mathematics, Statistics, or Finance), PhD an asset

Knowledge of Gaming industry is preferred however not a requirement

Demonstrated problem solving ability with experience providing practical business insights from large, complex data sets

Strong interpersonal skills with demonstrated ability to influence outcomes and communicate technical content to clients

Experience with experimental design and statistical data analysis

Strong SQL skills and Excel skills

Experience with packages such as R, MATLAB, SPSS, SAS, Stata, etc. preferred

Fluent English in business is a must.

Preferred Qualifications:

Skills
Facebook
11Nov
Software Engineer, Intern
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Want to build new features and products that touch more than a billion people around the world? Want to build new features that improve existing products like Photos, Groups, NewsFeed, Search, and Messaging? Want to solve unique, large-scale, highly complex technical problems? Our development cycle is extremely fast, and we've built tools to keep it that way. It's common to write code and have it running live on the site hours later. If you work for us you will make an impact, immediately. Facebook is seeking interns/co-ops to join our engineering team. You can help build the next generation of systems behind Facebook's products, create web applications that reach millions of people, build high volume servers and be a part of a team thats working to help connect people around the globe. This intern/co-op has a minimum twelve (12) week duration.

Responsibilities:

Code high-volume software using primarily C++ and Java

Create web applications using primarily PHP

Implement web interfaces using XHTML, CSS, and JavaScript

Build report interfaces and data feeds

Mininum Qualifications:

1 or more years of experience with perl, java, php, python, or c++

Must be currently enrolled in a full-time, degree-seeking program and in the process of obtaining a Bachelors or Masters degree in Computer Science or a related field

Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

Preferred Qualifications:

Demonstrated software engineering experience from previous internship, work experience, coding competitions, or publications

Intent to return to degree-program after the completion of the internship/co-op

High levels of creativity and quick problem-solving capabilities

Skills
Facebook
11Nov
Supply Chain Analyst
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Facebooks IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are currently looking for an experienced, insightful, individual to help define, build, manage and measure global asset management. The successful candidate must be forward-thinking with a strong ability to design and execute products that power the enterprise. You will play a key role in reimagining efficiency by shipping transformative products that serve diverse aspects of the enterprise.

This is a full-time position based in our Singapore office with less than 20% travel required.

Responsibilities:

Lead the ideation, technical development of innovative inventory planning and logistics processes

Own the end to end asset management process and systems globally

Establish shared vision across the company by building consensus on priorities leading to product execution

Define and analyze metrics that inform the success of products

Drive automation on an aggressive timeline with a team of world-class engineers and designers

Identify the key levers that have the greatest impact on operational efficiencies

Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Develop and maintain a well-coordinated internal relationship with key decision makers and with the wider enterprise organization

Mininum Qualifications:

Bachelor's Degree in Supply Chain or equivalent experience

5+ years of supply chain experience, with focus on inventory management, forward and reverse logistics

3+ years of experience with enterprise inventory management & ticketing systems

2+ years of experience optimizing supply chain processes to meet end customer SLA

2+ years of experience managing globally dispersed assets

Preferred Qualifications:

Skills
Facebook
10Nov
Account Manager, Australia And New Zealand, Graduate
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.The Account and Partner Management team is a sales team that is part of Facebooks Global Business Group. This team is focused on connecting every business in the world with their customers on Facebook and then helping them grow through solutions like Facebook Pages and Advertising. Account and Partner Managers are directly responsible for building relationships and helping clients drive business results on Facebook through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This position is full-time and located in our Singapore Office.

Responsibilities:

Provide pre and post-sales support to small and medium advertisers and agencies/partners for all online sales ad products

Work directly with advertisers to improve performance of Facebook Pages and ad campaigns

Grow revenue through proactive and reactive initiatives

Create collateral to educate and inform advertisers

Gather advertiser and partner feedback to enhance current and future ad products

Identify trends to increase advertiser satisfaction with the support process

Develop solutions to optimize team workflows and improve team efficiency

Work cross-functionally with Sales, Marketing and Product teams within Facebook

Represent Facebook at conferences, events or through webinars

Mininum Qualifications:

Pursuing or recently completed Bachelors or Masters or related degree

No prior work experience required. Relevant internship or part-time work experience is a plus

Interest in customer sales, account management or consulting is a plus

Excellent written and verbal communication skills

Experience as a Facebook user and familiarity with Facebooks ad products

Strong problem solving and quantitative analytical skills, expertise in Microsoft Excel is a plus

Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

Ability to effectively prioritize tasks and manage time, even under high- pressure situations

Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

Fluency and excellent communication skills in English

Must be available to start employment any time between Jan 2020 and August 2020

Preferred Qualifications:

Skills
Facebook
10Nov
Automation Specialist, Media Operations Integrity
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.The Media Operations team develops solutions for partners by creating scaled systems to address issues impacting their experiences with the suite of Facebook products. Within Media Operations, the Media Integrity team protects users and ensures safe connections between Media constituents and their followers. We do so by understanding the landscape, identifying and analyzing problems and trends, and executing scalable solutions. We partner with engineering and other integrity teams to drive solutions.

Responsibilities:

Develop a deep understanding of issues facing our constituents and how it affects Facebook, Instagram and our communities

Implement effective anti-fraud automation to eliminate abuse based on identified risks

Analyze and interpret data in order to devise hypotheses on how fraudulent and other nefarious activity is proliferating

Requires contributing to Facebooks anti-abuse codebase

Be a thought leader for data-informed initiatives and guide the teams direction overall

Proactively investigate, troubleshoot, and resolve sensitive escalations

Work collaboratively with cross-functional stakeholders including but not limited to Policy, Communications, Escalations, Spam and other operations teams to solve problems at scale.

Please note that some weekend and holiday work will be required on a shift basis

Mininum Qualifications:

Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience.

Experience manipulating large data sets in SQL or equivalent.

Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), or data visualization tool (Tableau).

4+ years of work experience in an abuse, investigations, consulting, or online operations environment

Preferred Qualifications:

Skills