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Tourism & Hospitality jobs

Agoda
19Jul
Data Scientist
Agoda   via Glassdoor

Working Location: Singapore

We're Hiring Data Scientist

Agoda is a Booking Holdings (BKNG) company, the world's leading provider of brands that help people book great experiences through technology. We have the dynamism and short chain of command of a startup and the capital to make things happen. What's stopping you from getting in touch?

We move fast – why wait ages to see your ideas go live? Work on tough challenges,    Read more

safe in the knowledge that you are surrounded by people as smart as you are (if not smarter!) to help solve them. And while we're on the subject, Agoda people come from over 65 countries: It's an incredible technical creative melting pot.

Technology is not just what we do – it's at the heart of who we are. We put cutting-edge technology in your hands so you can help us change the way people run their lives. We want you to come here so they can get there – and get your career going places, too.

Maintaining this growth requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together.

Your role is to:

Crack our business problems and come up with deployable machine learning models

Interface with business to make sure they are asking the right questions

Sift through our data and find us some gems

Be a world-class hands-on deploy master

Charm us with:

An earned stripes in coding, in data handling, in statistics and in machine learning (2 years of working or research experience is a must)

A good balance between theory and practice and a strong desire to learn and keep up with the latest technologies

An academic quantitative degree (preferably a PhD), OR strong research background

A good knowledge of what's "Under the hood" of statistical methods

Coding, coding, coding (R, Python, C#, Java, C++, Scala, …)

Some extra points on: SQL, NLP, business acumen, blog writing, good sense of humor

#singapore

#ENG #IT #4 #LI-PK1

Apply!

Skills
Marriott International, Inc
19Jul
Host/Hostess
Marriott International, Inc   via Glassdoor

Posting Date Jul 18, 2019

Job Number 19098706

Job Category Food and Beverage & Culinary

Location W Singapore - Sentosa Cove, Lot 1412N Muklim 32, Singapore, Singapore, Singapore VIEW ON MAP

Brand W Hotels

Schedule Full-time

Relocation? No

Position Type Non-Management/Hourly

Start Your Journey With Us

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern    Read more

jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills
Hilton Hotels & Resorts
19Jul
It Executive
Hilton Hotels & Resorts   via Glassdoor

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in    Read more

accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages

Provide 1st level support to the guest on Internet requirements and IT assistance

Record all issues that arise and advise the IT Manager of any issues that need further attention

Explorer into new technologies that assist company in gaining competitive edge

Recommend system improvements to the IT Manager

Maintain the LAN/WAN/VPN within the Hotel

Produce technical documents, such as the operations manual, network manual, system configuration and operations procedures

Keep track of all changes performed on the system and network

Ensure Hotel systems are protected against any threat, eg virus, disaster, hacker, and etc

Ensure System Backup/Disaster Recovery are well established

Ensure ICT setup is in compliant with Hilton Standard

Assist IT Manager in all ICT related issue in daily operation.

What are we looking for?

IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT experience, preferably in the hotel, leisure, and/or service sector

Experience of all Microsoft systems

Experience of hotel applications, such as Fidelio and Micros, preferred

Excellent organizational and interpersonal skills

Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Skills
Booking.com
19Jul
Credit Controller Indonesia Market
Booking.com   via Glassdoor

Booking.com Customer Service Center (Singapore) Pte Ltd, one of the support companies in Singapore, is looking for a Credit Controller based in our

Singapore Office.

A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller is the main point of contact for these customers for all invoice related issues. The Credit Controller is expected to build strong relationships with customers and business partners    Read more

in an effort to insure all invoices are paid to the terms of the Booking.com contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.

B.responsible

Collect Open Invoices

Scalable solutions

Cross functional Communication

Increase growth of company

Improving cycle times like DSO, Cash allocation and Delivery of invoices

Thanks to these works, the Credit Controller will acquire an in-depth knowledge of Bookings business and internal organization and will prepare him/her -self to a broader role.

Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives.

B.skilled

Drive progress through simple and targeted action plans. Implement short term loops of progress and tackle the issues one by one at a high pace

Create Best Practice and share with Peers

Be a business partner with Hotels team

Create a out of the box mind set to improve customer payment behavior

Is owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.

Ensure adherence to Company policies and applicable governmental regulations.

Liaise with peers across the business to create successful roll outs

Planning skills

Managing and Developing Yourself

Technical knowledge of Collections software

Strategic/Longer Term Contribution

Ability to travel if required as part of the role

Skills & competencies:

Ability to proactively drive the assigned projects and reach the preset objectives.

Excellent communication and transversal management skills.

Ability to recognize financial implications of business decisions and strategy.

Understanding of business practices and systems.

Facilitate and practice security and confidentiality of information

Excellent teamwork and interpersonal skills

English and Bahasa Indonesia; both verbal and written communication skills

Preferably 3 years experience in Finance or related field

You already live in Singapore and do not require work pass sponsorship to work in Singapore

Skills
Hilton Singapore
18Jul
Front Office Executive
Hilton Singapore   via Glassdoor

Registration No.:

07479300D

Hilton Singapore is an institution in Singapore’s hospitality scene, being among the first international hotels to bring its trademark level of service excellence and culinary innovation to the city-state. Located in the heart of fashionable Orchard Road, the city’s most popular shopping and dining district, the 422-room hotel is a superb venue for both the business and leisure clientele. The guest rooms and suites are stylish and    Read more

contemporary, offering modern amenities and equipped with WiFi capabilities.

The hotel also offers quality dining experience in its award-winning restaurants. The hotel’s central location makes it an ideal choice for meetings and conferences. The Grand Ballroom can accommodate up to 600 guests and a further 10 function rooms all fully equipped with the latest audiovisual equipment, provide options for events and meetings of any nature.

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

Job Description

A Front Office Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

As Front Office Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Front Office Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Meet, greet and direct Guests who enter the lobby area

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations

Manage, record and resolve promptly Guest or customer complaints

Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate

Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget

Maintain good communication and work relationships in all hotel areas

Maintain staffing levels to meet business demands

Attend all Reception meetings and Executive Lounge Meetings

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist with other departments, as necessary

Job Requirements

A Front Office Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high levels of customer service

Ability to work under pressure

Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer service function or in a similar role

A passion for delivering an exceptional level of Guest service

High level of IT proficiency

Skills
Hilton Singapore
18Jul
Waiter/Waitress
Hilton Singapore   via Glassdoor

Registration No.:

07479300D

Hilton Singapore is an institution in Singapore’s hospitality scene, being among the first international hotels to bring its trademark level of service excellence and culinary innovation to the city-state. Located in the heart of fashionable Orchard Road, the city’s most popular shopping and dining district, the 422-room hotel is a superb venue for both the business and leisure clientele. The guest rooms and suites are stylish and    Read more

contemporary, offering modern amenities and equipped with WiFi capabilities.

The hotel also offers quality dining experience in its award-winning restaurants. The hotel’s central location makes it an ideal choice for meetings and conferences. The Grand Ballroom can accommodate up to 600 guests and a further 10 function rooms all fully equipped with the latest audiovisual equipment, provide options for events and meetings of any nature.

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

Job Description

A Waiter/Waitress is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

As a Waiter/Waitress, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/Waitress will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner

Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

Ensure knowledge of menu and all products

Ensure mis-en-place is well stocked at all floor stations

Follow correct reporting procedures if faced with issues

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

Comply with hotel security, fire regulations and all health and safety legislation

Job Requirements

A Waiter/Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Part-Time Position Available

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in Food and Beverage department and/or industry

Previous experience of cash handling

Knowledge of Food Hygiene Regulations

Skills
Airbnb
18Jul
Regional Workforce Planning Analyst, Singapore
Airbnb   via Glassdoor

Job Summary

The Regional WFM analyst role is to plan headcount supply, build and publish schedule forecast and requirement to partner network in the region. The analyst would also monitor delivery of staff and hours for various frequencies.

Key responsibilities

Plan headcount supply for multichannel environment customer experience set up in the region and for various partners based on requirement

Analyze forecast output and demand FTEs for insights and feedback

Work with capacity    Read more

planners to ensure robust demand planning has been built for the region

Work with various teams in business to plan and organize any offline activities

Review arrival patterns adjust staffing needs and advise partners

Produce schedule forecast and work with partners to implement it

Work with partners on various capacity thresholds and policies to manage staffing

Monitor and report on daily and intra-day performance to manage service delivery

Monitor real-time schedule adherence and communicate adherence performance goals

React appropriate in cases of understaffing, overstaffing, or when service goals are missed

Experience & Requirements:

Essential

Proficient with NICE and Genesys (WFM tool)

3+ years experience working on these tools

At least 5-8 years experience working for WFM, if you do not have WFM tool experience

Expertise of call center management and related logical calculations including Erlang C

Highly analytical and problem solving ability

Prioritize workload and multitask with attention to detail

Ability to communicate contact center data to all levels of employees with effective articulation

Able to work both independently and with larger teams

Desired

Reporting or MIS skills

Experience in SQL

Skills
Booking.com
18Jul
Manager Public Affairs - South East Asia
Booking.com   via Glassdoor

Booking.com, the world's leading accommodation website, is looking for a Public Affairs Manager for Southeast Asia, based in Singapore, to help drive its global Public Affairs function.

You will have a key role in shaping, managing and implementing our public policy strategy in some of our core markets in Asia. You will be representing the interests of Booking.com before policy makers and other relevant policy and regulatory stakeholders at    Read more

national, regional and municipal level, and help us analyze complex legal, regulatory and policy developments.

The Public Affairs Manager for Southeast Asia will report into the Head of Public Affairs APAC. You will also work closely with the rest of the Public Affairs team located at our global headquarters in Amsterdam and at strategic hubs around the world, as well as with other departments within the company, local offices, and external partners such as consultancies and trade associations.

This is a great opportunity for someone wanting to make a real impact as part of a small, global team.

Key responsibilities

Help shape, manage and execute a public policy strategy to support business priorities and Booking.com's corporate profile

Represent the company's interests by engaging with relevant political and regulatory audiences

Ensure continuous monitoring and evaluation of relevant discussions, regulatory decisions and stakeholder activity on key public affairs / reputational issues

Draft position papers, consultation responses, presentations and briefings for internal and external meetings, and organize campaigns and events to advance those messages

Proactively coordinate and communicate internally to align messaging and provide colleagues with a thorough understanding of developments

Help facilitate high-level meetings with key stakeholders to promote and advocate the company's public policy priorities

Coordinate with external consultants and closely align with relevant trade associations

Experience

Masters degree in policy, international affairs, or other relevant field

A proven track record of at least 5-8 years of relevant experience in Southeast Asia, ideally in a government institution in combination with inhouse or consultancy experience in the area of public affairs

Deep understanding of policy and legal challenges facing the technology industry

Excellent communication skills and ability to distil complex information into clear messages that will resonate with political and regulatory audiences, as well as into succinct updates for the business teams

High quality written skills and practical experience in drafting materials for use by regulators, senior executives or politicians

Experience developing creative and effective public affairs campaigns that underpin the company's business objectives

Outstanding organizational abilities, in particular the capacity to manage multiple work streams at one time and the proactivity to drive work programmes forward and co-ordinate the involvement of all relevant stakeholders

Experience working in fast-paced, multicultural environments

Experience with managing sensitive reputational issues and/or crises

Ability to engage directly with policy makers and to act as a spokesperson for the business

Personal attributes

Fluency in English, plus at least one regional language

Self-starter that is also an excellent team player

Strong influencing skills and ability to inspire confidence, as well as the ability to establish and maintain effective relationships at all levels

High level of integrity with ability to develop both internal and external credibility

Hands-on, results-focused and impactful

Skills
Airbnb
18Jul
Communications Lead, Southeast Asia, Hong Kong And Taiwan
Airbnb   via Glassdoor

The Airbnb Communications team is responsible for telling Airbnb's story around the world. We help drive consideration and usage of our products and services in addition to generating buzz, driving legitimization of our community, and promoting trust in our brand. We lead the communications strategy to make Airbnb synonymous with magical travel and the world's leading platform for hospitality entrepreneurs.

We speak to media and bloggers, hosts and guests,    Read more

industry commentators, thought leaders and the wider community - we are the voice of Airbnb. We're a fast growing, high-energy team with a passion for people, places and great stories. If you'd like to be part of one of the world's greatest teams, come tell us your story.

We are hiring a Communications Lead for Southeast Asia, Hong Kong and Taiwan (SEAHKTW). The role will be based in Singapore and part of the SEAHKTW leadership team. The role reports to the Regional Lead of Corporate & Policy Communications and will manage and build a team across these high-growth markets.

As the Communications Lead for SEAHKTW you will be responsible for developing our communications strategy across these territories. The successful candidate will work closely with cross-functional partners to help maintain and advance the company's position with relevant stakeholders and tell our story to a wide range of journalists and community members. You must be comfortable and confident working directly with journalists and developing and delivering communications plans that support consumer, business and policy objectives. We're looking for an effective and creative communications leader who has the ability to proactively show how Airbnb makes cities better places to live, work and visit.

Responsibilities

Develop a communications strategy that supports Airbnb's business, brand and policy objectives

Create, implement and manage creative campaigns working across a variety of functions and departments (policy, marketing and more)

Develop a robust editorial calendar of unique content to drive corporate narrative and messaging around Airbnb's products and services

Display strong leadership and project management skills and utilize extensive experience to build a strong Communications team, with a focus on team execution at the highest level

Manage in-market Communications Managers, support strategic initiatives and develop communications materials, including press materials (press releases, pitches, briefing documents), messaging guidelines, Q&As, presentations and speeches

Educate and inspire local teams (direct report, agencies, cross-functional partners) to set clear and holistic communications objectives, develop creative initiatives and guide team efforts throughout the year

Interface successfully with senior leadership (Country Manager, functional leads, executive leadership) and drive media engagement opportunities for these spokespeople

Collaborate effectively with cross-functional teams and represent communications on relevant local leadership teams

Requirements

Bachelor's Degree or higher

10+ years experience in the communications field, either working in-house or in a PR agency

Local knowledge - solid experience and working relationships with media in the SEAHKTW region

Experience managing a team in a dynamic, fast-paced environment

Proven track record developing strategic communications plans that ladder back to business goals and priorities

Crisis management experience

Ability to work collaboratively with multiple functional leads in a matrix organization

Excellent written and verbal communication skills with writing samples to share

Passion for Airbnb and the mission of the company

Experience working on multiple projects in a fast-paced environment

Maintain enthusiasm and calm demeanor in stressful situations

Skills
Ape Works Pte Ltd
18Jul
Senior Art Director
Ape Works Pte Ltd   via CultJobs

Responsibilities

To generate exciting ideas to fulfil clients’ briefs and to engage in executing layout designs for art work and copy

Independently oversee a project cycle; from conceptual to production

Work closely with internal accounts team in all stages of the creative process and delivery to client
>Collaborate with Senior Art Director (3D department) in overall event design execution
>Meets art department work standards by following production, productivity, quality, and customer-service standards; resolving    Read more

operational problems; identifying work process improvements

Establish art direction, style, and tone of event campaign requirements.
>Produces illustrative material by assigning layout design concept to designers and directing development of design concepts
>Prepares layouts for printing by marking-up, pasting-up, and finishing layouts

Have a positive attitude towards collaborating with team members to participate in pitches

Able to guide juniors and oversee them in projects.

Competent in bringing the ideas to life visually

Ensuring a high standard of visual execution across all media and campaigns

Discuss, plan and execute design solutions according to clients' requirements

Conceptualisation, implementation and production of the overall design & layout work

Manage multiple projects, staying on schedule and maintaining high quality of work

Willing to keep an open mind and listen to constructive criticisms and/or critical feedback

Requirements

Min. Diploma / Degree holder

Candidates should possess about 8 years of relevant experience with an integrated portfolio

Strong background in events design, graphic design for BTL, ATL and marketing materials, brand / corporate identity & illustrations

Possess a good eye for craft with the ability to work independently

Experience in marketing, events and advertising would be an advantage

Creative with good sense of design and colours, good conceptualisation skills

Strong software skills in Adobe Photoshop, Illustrator & InDesign

Loves Mac!

Candidate must be a positive and committed team player

Able to work in a fast-paced environment, balancing multiple projects

Able to start work immediately

Please send your resume and portfolio.

Skills