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Tourism & Hospitality jobs

Agoda
17Sep
Associate Director, Agoda Homes
Agoda   via Glassdoor

Overview:

This role is based at Bangkok, Thailand.

Agoda is an online hotel and accommodation booking website part of the Booking Holdings Group (alongside Kayak, booking.com, rentalcars.com, and others), which is by far the largest and fastest growing travel portfolio in the world. The best part is that each brand operates independently, meaning we have the resources of a big enterprise, but the mentality of an entrepreneurial startup.

Come join the    Read more

Agoda Homes team to work on one of Agoda's fastest-growing business segments. As the Associate Director of Agoda Homes, reporting into the product department, you hold the ownership in building best-in-class Agoda Homes supply and drive growth. This is a senior role overseeing a team of Project Managers and sales-oriented Agoda Homes Managers who deal with supply partners in various markets. The role combines the ability to strategize, generate ideas and growth-hack using creativity and entrepreneurship, experiment and execute to deliver results, as well as scale globally and use data-driven approaches to continue optimizing for growth. The individual needs to be a self-starter with a can-do attitude who isn't afraid to experiment new initiatives, work cross-functionally to take ideas into action, can tolerate ambiguity and demonstrate problem-solving leadership.

The Agoda product department is highly data-driven and focused on innovation. You will drive new strategies, idea generation, growth and development of Agoda Homes as well as the people within your team. You should be comfortable leading a team of project and sales managers, as well as working with product managers and teams ranging from finance to analytics. You will have regular interaction with the senior management team, including the COO and CEO.

Responsibilities:

Set strategic direction on how to build best-in-class Agoda Homes supply

Define, launch, and execute strategic and operational initiatives to drive growth for the Agoda Homes business, including setting KPIs for the team and ensuring successful results delivery

Lead a team of Project Managers and Sales Managers (20+ people) in Bangkok and other strategic markets; Coach and develop talent within team

Supervise day-to-day project management and operations

Collaborate cross-functionally across various functions such as Product, Design, Partner Services, Customer Experience, Legal, and others to drive key projects

Ensure good relationship management with Agoda Homes supply partners and other 3rd party counterparts relevant to the projects

Use data-driven approach combined with insights from local markets to make informed decisions to help improve Agoda Homes process and product

Make proposals to senior management regarding resource requirements and implications of proposed plans

Evaluate risks and tradeoffs associated with each course of action

Qualifications:

Proven ability to leverage analytics and quantitative methods to inform and influence decision-making

Experience working in a fast-paced and high growth environment

Proven track record of a self-starter who can autonomously execute projects and think out of the box

Enthusiasm to growth hack and to apply innovative solutions to deliver results

Ability to bring ideas into actions and execute seamlessly

Ability to be a leader who motivates and inspires team development to achieve beyond what they imagine possible

Effective at managing change in a fast-moving and constantly evolving business

Fast learner, adapts well to and is energized by change

In addition, the ideal candidate will demonstrate the following competencies and skill sets:

Relentless curiosity and an urge to innovate, measure and improve

Openness to change and new information

Proven skills in recruitment and staff leadership

Hands-on mentality

Recognizes own strengths and weaknesses

Process oriented and strong problem-solving skills

Capacity to identify and keep up to date on relevant global trends

Collaborative and consensual approach.

Commitment to 'speed wins' philosophy

Highly ethical

Sense of humor, humility

This role is based at Bangkok, Thailand. Visa/Work Permit and Relocation will be offered to the eligible candidate.

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Skills
Hilton
16Sep
Recruitment Manager
Hilton   via Glassdoor

Job Description

A Recruitment Manager with Conrad Hotels and Resorts is responsible for responding to applicant requirements to deliver an excellent experience while working with internal customers on recruitment needs and ensuring employee and prospect documentation is in order.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's    Read more

intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect.

If you understand what its like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts.

What will I be doing?

As a Recruitment Manager, you are responsible for responding to all applicant requirements ensuring that each encounter is one that inspires the candidate to join the Conrad team. You would also be required to work with internal customers on recruiting needs. Specifically, you will be responsible for the end to end process of recruitment which will include the following tasks performed at the highest standards:

Identify different sources to recruit candidates

Sourcing, screening, interviewing and selecting candidates in a professional, courteous manner in line with brand standards

Attend fairs, seminars and workshops to update self on the latest industry trends in recruitment

Participate in recruitment fairs regularly to attract candidates and create brand awareness

Meet with department managers regularly to discuss and review candidates, recruitment strategies

Send updates on recruitment status to each department monthly

Update superiors weekly on the status of recruitment

Apply work permits and prepare contracts

Managing HR database and ensure proper follow up and tracking of information to ensure accuracy and timely submission of paperwork

Produce ad hoc reports from HR database as and when required

Maintain good relationship with clients, candidates and vendors

Work with local organisations and schools to promote the hospitality industry

Comply with hotel security, fire, health and safety regulations as well as full compliance to labour legislation

What are we looking for?

A Recruitment Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Experience in recruitment

Experience in Human Resources

Well versed in the Singapore Employment regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Skills
Airbnb
16Sep
Qualifications
Airbnb   via Glassdoor

(Contractor) CS Payments Associate

Singapore, Singapore

Role overview

Application

The CS Payments team works closely with our third party processors to track guest payments and locate host payouts. The team also assists with foreign exchange rate issues, complicated refunds and adjustment situations and works in a number of proactive projects related. All members of the CS Payments Team must be good investigators and pay attention to detail.

Please note this is a 12    Read more

months contractor position. In this role you will be employed by a third party agency.

Responsibilities

Provide professional and efficient service to hosts and guests requiring it, in addition to responding to escalated issues from internal teams.

Process complicated payments and line items including charges, refunds, adjustments, misc credits and payouts.

Communicate with third party processors and track payments/payouts. Be familiar with and comply to industry standards and regulations regarding sensitive user information.

Investigate and document bugs, product issues and customer complaints; escalate concerns to the correct party as appropriate.

Understand how foreign exchange rates work, and assist customers with related inquiries and troubleshooting.

Work on CX Payments related projects according to business need and as directed by Lead.

Qualifications

Writing: Your written communication is both clear and efficient. You tailor your style and tone to your audience and setting to ensure that your messages will be heard and understood. You know when written messages are appropriate and when to choose other forms of communication.

Making Decisions: You consistently make good decisions that are aligned with our core values, and backed up by our processes and policies. You challenge your assumptions to ensure quality, unbiased decisions based on facts and outcomes. You're comfortable making judgment calls, and you use observation, reflection, experience, and reasoning to reach informed conclusions. People seek you out for advice and solutions. You let your resources guide your thought process, and know when to ask others for input.

Taking Initiative: You set the highest standards of quality for your work, and hold yourself and others accountable. You understand the importance of delivering excellent products and services to our community, and you're rigorous about examining and improving your own work to ensure it's always as good as it can be. Even when you're successful, you never stop looking for ways to improve. You pay close attention to details, no matter how small.

Managing Time Efficiently: You value time, and use it effectively and efficiently. You prioritize correctly, focusing your efforts on the things that are most important. You plan ahead, structure your day, and adapt your environment to make the best use of your time. You stay organized to ensure successful multitasking.

Welcoming Ambiguity: You handle unexpected change with grace. You ask questions and seek to understand the reasons for change, while consciously avoiding assumptions of negative intent. You can effectively articulate the need for change and encourage optimism in those around you. You're able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don't have all of the details. You're comfortable handing off incomplete tasks when necessary. You're an early adopter.

Requirements

Candidate must be located in Singapore

Fluent in English, and native level of one of the Asia languages, Mandarin/Korean/Japanese

Availability to work 5 days a week (schedule include one weekend day)

Experience in client-facing roles; comfortable making/taking customer calls

Strong verbal and written communication skills

Knowledge of or experience in the processing of international payments is a plus.

Skills
Airbnb
16Sep
(Contractor) Cs Payments Associate
Airbnb   via Glassdoor

The CS Payments team works closely with our third party processors to track guest payments and locate host payouts. The team also assists with foreign exchange rate issues, complicated refunds and adjustment situations and works in a number of proactive projects related. All members of the CS Payments Team must be good investigators and pay attention to detail.

Please note this is a 12 months contractor position. In this    Read more

role you will be employed by a third party agency.

Responsibilities

Provide professional and efficient service to hosts and guests requiring it, in addition to responding to escalated issues from internal teams.

Process complicated payments and line items including charges, refunds, adjustments, misc credits and payouts.

Communicate with third party processors and track payments/payouts. Be familiar with and comply to industry standards and regulations regarding sensitive user information.

Investigate and document bugs, product issues and customer complaints; escalate concerns to the correct party as appropriate.

Understand how foreign exchange rates work, and assist customers with related inquiries and troubleshooting.

Work on CX Payments related projects according to business need and as directed by Lead.

Qualifications

Writing: Your written communication is both clear and efficient. You tailor your style and tone to your audience and setting to ensure that your messages will be heard and understood. You know when written messages are appropriate and when to choose other forms of communication.

Making Decisions: You consistently make good decisions that are aligned with our core values, and backed up by our processes and policies. You challenge your assumptions to ensure quality, unbiased decisions based on facts and outcomes. You're comfortable making judgment calls, and you use observation, reflection, experience, and reasoning to reach informed conclusions. People seek you out for advice and solutions. You let your resources guide your thought process, and know when to ask others for input.

Taking Initiative: You set the highest standards of quality for your work, and hold yourself and others accountable. You understand the importance of delivering excellent products and services to our community, and you're rigorous about examining and improving your own work to ensure it's always as good as it can be. Even when you're successful, you never stop looking for ways to improve. You pay close attention to details, no matter how small.

Managing Time Efficiently: You value time, and use it effectively and efficiently. You prioritize correctly, focusing your efforts on the things that are most important. You plan ahead, structure your day, and adapt your environment to make the best use of your time. You stay organized to ensure successful multitasking.

Welcoming Ambiguity: You handle unexpected change with grace. You ask questions and seek to understand the reasons for change, while consciously avoiding assumptions of negative intent. You can effectively articulate the need for change and encourage optimism in those around you. You're able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don't have all of the details. You're comfortable handing off incomplete tasks when necessary. You're an early adopter.

Requirements

Candidate must be located in Singapore

Fluent in English, and native level of one of the Asia languages, Mandarin/Korean/Japanese

Availability to work 5 days a week (schedule include one weekend day)

Experience in client-facing roles; comfortable making/taking customer calls

Strong verbal and written communication skills

Knowledge of or experience in the processing of international payments is a plus.

Skills
Airbnb
16Sep
Responsibilities
Airbnb   via Glassdoor

(Contractor) CS Payments Associate

Singapore, Singapore

Role overview

Application

The CS Payments team works closely with our third party processors to track guest payments and locate host payouts. The team also assists with foreign exchange rate issues, complicated refunds and adjustment situations and works in a number of proactive projects related. All members of the CS Payments Team must be good investigators and pay attention to detail.

Please note this is a 12    Read more

months contractor position. In this role you will be employed by a third party agency.

Responsibilities

Provide professional and efficient service to hosts and guests requiring it, in addition to responding to escalated issues from internal teams.

Process complicated payments and line items including charges, refunds, adjustments, misc credits and payouts.

Communicate with third party processors and track payments/payouts. Be familiar with and comply to industry standards and regulations regarding sensitive user information.

Investigate and document bugs, product issues and customer complaints; escalate concerns to the correct party as appropriate.

Understand how foreign exchange rates work, and assist customers with related inquiries and troubleshooting.

Work on CX Payments related projects according to business need and as directed by Lead.

Qualifications

Writing: Your written communication is both clear and efficient. You tailor your style and tone to your audience and setting to ensure that your messages will be heard and understood. You know when written messages are appropriate and when to choose other forms of communication.

Making Decisions: You consistently make good decisions that are aligned with our core values, and backed up by our processes and policies. You challenge your assumptions to ensure quality, unbiased decisions based on facts and outcomes. You're comfortable making judgment calls, and you use observation, reflection, experience, and reasoning to reach informed conclusions. People seek you out for advice and solutions. You let your resources guide your thought process, and know when to ask others for input.

Taking Initiative: You set the highest standards of quality for your work, and hold yourself and others accountable. You understand the importance of delivering excellent products and services to our community, and you're rigorous about examining and improving your own work to ensure it's always as good as it can be. Even when you're successful, you never stop looking for ways to improve. You pay close attention to details, no matter how small.

Managing Time Efficiently: You value time, and use it effectively and efficiently. You prioritize correctly, focusing your efforts on the things that are most important. You plan ahead, structure your day, and adapt your environment to make the best use of your time. You stay organized to ensure successful multitasking.

Welcoming Ambiguity: You handle unexpected change with grace. You ask questions and seek to understand the reasons for change, while consciously avoiding assumptions of negative intent. You can effectively articulate the need for change and encourage optimism in those around you. You're able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don't have all of the details. You're comfortable handing off incomplete tasks when necessary. You're an early adopter.

Requirements

Candidate must be located in Singapore

Fluent in English, and native level of one of the Asia languages, Mandarin/Korean/Japanese

Availability to work 5 days a week (schedule include one weekend day)

Experience in client-facing roles; comfortable making/taking customer calls

Strong verbal and written communication skills

Knowledge of or experience in the processing of international payments is a plus.

Skills
Sojern
16Sep
Account Manager
Sojern   via Glassdoor

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that's revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions    Read more

on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul.

The role:

Sojern is looking for an Account Manager to add to our Enterprise Solutions Commercial team and support our continued expansion across Asia-Pacific, specifically Southeast Asia.

As an account manager based in Singapore, you will work with major travel brands/advertisers to influence their overall digital advertising strategy and their individual campaign goals and performance

If you thrive in a dynamic and collaborative environment, and are excited to make impactful data-driven decisions every day, then Sojern is the place for you!

Responsibilities:

You are expected to be the point of contact for 8 - 10 clients; building established trust-based client relationships by ensuring the campaigns in order to deliver and exceed the target.

Deliver consistent quality account servicing through regular communication with clients, providing quarterly business reviews and/or client reporting with insights / strategic direction.

Utilize knowledge of how to run effective programmatic campaigns to to influence clients and grow your account portfolio

Proactively manage the day-to-day activity across your agency and direct client business, identifying growth and upsell opportunities that contribute to the regional revenue target

Be a trusted thought-partner to your Sales team and collaborate closely with internal teams on day-to-day operational processes to drive improvements

Consistently exhibit precise and respectful oral & written communication habits with your external clients and internal teams.

What You Bring To The Table:

Bachelor's Degree in Business or related field (Accounting, Marketing, Communications, or Finance a plus)

2-4 years industry, Account Management experience in Ad Tech / Programmatic / Digital Account Management, or managing large clients

Experience of online advertising programmatic technology -- including ad server technologies, demand-side platforms (DoubleClick DART for Publishers, MediaMind, Sizmek, Tradedesk, Adobe AdCloud, Turn, AppNexus, Mediamath), etc

Strong oral and written communication skills, and analytical abilities

Experience of client-facing meetings and manage multiple accounts on any given day with a focus on customer satisfaction

Experience with retaining and growing accounts

Great time management and organisational skills

Willing to wear multiple hats and roll up your sleeves to get the job done

Strong team-player spirit - ability to collaborate with internal and external stakeholders

Developed skills using MS Excel and Powerpoint and Google applications

Perks:

Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

Snacks: Variety of snacks in office

Opportunities: Be part of a growing team with training and support to help you grow

Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

Competitive Localized Benefits

Ownership: Lead creative and challenging projects

IATA travel discount

Time Off: 20 vacation days per annum

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to fostering an inclusive, welcoming and diverse work environment. We value, encourage and embrace difference of thoughts and ideas. Find out more about working at Sojern on Glassdoor, or check out Sojern Voices.

]]>

Skills
Hilton Hotels & Resorts
15Sep
Human Resources Officer
Hilton Hotels & Resorts   via Glassdoor

A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.

What will I be doing?

As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee    Read more

relations. Specifically, you will be responsible for performing the following tasks to the highest standards:

Support and advise Managers on proper policies and procedures

Manage succession planning with senior managers during the bi-annual appraisal process

Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability

Ensure absence monitoring is in line with company guidelines

Maintain online personnel system, payroll system, and monthly reporting

Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out

Assist in determining departmental training requirements

Ensure completion of training for hotel security, fire regulations and other health and safety legislation

Assist in the organisation of Team Member social events

Work with local organisations and schools to promote the hospitality industry

Promote and endorse staff benefits

Assist and resolve team member and management queries

What are we looking for?

A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in Human Resources Officer or equivalent role

Positive attitude

Good communication and people skills

Committed to delivering a high level of customer service, both internally and externally

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure

Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of hospitality

Good knowledge of employment law and employee relations

IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Skills
Hilton Hotels & Resorts
14Sep
It Officer
Hilton Hotels & Resorts   via Glassdoor

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in    Read more

accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages

Provide 1st level support to the guest on Internet requirements and IT assistance

Record all issues that arise and advise the IT Manager of any issues that need further attention

Explorer into new technologies that assist company in gaining competitive edge

Recommend system improvements to the IT Manager

Maintain the LAN/WAN/VPN within the Hotel

Produce technical documents, such as the operations manual, network manual, system configuration and operations procedures

Keep track of all changes performed on the system and network

Ensure Hotel systems are protected against any threat, eg virus, disaster, hacker, and etc

Ensure System Backup/Disaster Recovery are well established

Ensure ICT setup is in compliant with Hilton Standard

Assist IT Manager in all ICT related issue in daily operation.

What are we looking for?

IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT experience, preferably in the hotel, leisure, and/or service sector

Experience of all Microsoft systems

Experience of hotel applications, such as Fidelio and Micros, preferred

Excellent organizational and interpersonal skills

Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Skills
Sojern
14Sep
Sales Director
Sojern   via Glassdoor

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that's revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions    Read more

on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul.

The role:

Sojern is seeking a passionate go-getter with an interest in developing warm customer leads and evangelising Sojern's product offerings in the marketplace. Experience in digital and programmatic advertising is a big advantage and additional sales experience within the online travel industry is desirable.

The Sales Director, Asia will manage the development of Sojern's existing client base across Asia including travel and non-travel brands and is also responsible for initiating and developing new business across the region with a focus on hospitality as a core.

The ideal candidate will be a strategic, creative thinker with the ability to work independently and support the wider South East Asia sales team in communicating Sojern's solutions to market via relevant relationships and strong selling skills.

Responsibilities:

Play an active role in managing existing accounts, developing our multi-product strategy and winning new business across Asia, predominantly in SEA.

Operate at a mid to senior level to develop strategic relationships with both direct client and agencies.

Work cross-functionally with other members of the APAC Sales team.

Work closely with the in house Account Management team to ensure the optimisation and optimum delivery of campaigns.

Experience in public speaking at industry events, conferences and seminars.

Assist with the creation of persuasive presentations and stories that demonstrate the value of Sojern to target marketers.

Support Sales team in marketing function, such as distributing collaterals and organizing events for clients and agencies.

Meet agreed set revenue targets.

What you bring to the table:

Over 8 years of experience in promoting and selling digital advertising solutions.

Minimum of 1-2 years experience of selling programmatic advertising, performance marketing and/or selling across video and social media platforms.

Business experience across the Asian markets, with strong digital marketing/agency contacts

Self-motivated; exhibits strong self-management and sense of urgency.

Willingness to collaborate and problem-solve across internal departments

Exceptional writing and presentation skills.

An additional Asian language would be desirable.

Ability to travel across the APAC region frequently and the US occasionally.

Perks:

Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

Snacks: Variety of snacks in office

Opportunities: Be part of a growing team with training and support to help you grow

Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

Competitive Localized Benefits

Ownership: Lead creative and challenging projects

IATA travel discount

Time Off: 20 vacation days per annum

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

]]>

Skills
Sojern
13Sep
Account Manager
Sojern   via Glassdoor

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that's revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions    Read more

on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul.

The role:

Sojern is looking for an Account Manager to add to our Enterprise Solutions Commercial team and support our continued expansion across Asia-Pacific, specifically Southeast Asia.

As an account manager based in Singapore, you will work with major travel brands/advertisers to influence their overall digital advertising strategy and their individual campaign goals and performance

If you thrive in a dynamic and collaborative environment, and are excited to make impactful data-driven decisions every day, then Sojern is the place for you!

Responsibilities:

You are expected to be the point of contact for 8 - 10 clients; building established trust-based client relationships by ensuring the campaigns in order to deliver and exceed the target.

Deliver consistent quality account servicing through regular communication with clients, providing quarterly business reviews and/or client reporting with insights / strategic direction.

Utilize knowledge of how to run effective programmatic campaigns to to influence clients and grow your account portfolio

Proactively manage the day-to-day activity across your agency and direct client business, identifying growth and upsell opportunities that contribute to the regional revenue target

Be a trusted thought-partner to your Sales team and collaborate closely with internal teams on day-to-day operational processes to drive improvements

Consistently exhibit precise and respectful oral & written communication habits with your external clients and internal teams.

What You Bring To The Table:

Bachelor's Degree in Business or related field (Accounting, Marketing, Communications, or Finance a plus)

2-4 years industry, Account Management experience in Ad Tech / Programmatic / Digital Account Management, or managing large clients

Experience of online advertising programmatic technology -- including ad server technologies, demand-side platforms (DoubleClick DART for Publishers, MediaMind, Sizmek, Tradedesk, Adobe AdCloud, Turn, AppNexus, Mediamath), etc

Strong oral and written communication skills, and analytical abilities

Experience of client-facing meetings and manage multiple accounts on any given day with a focus on customer satisfaction

Experience with retaining and growing accounts

Great time management and organisational skills

Willing to wear multiple hats and roll up your sleeves to get the job done

Strong team-player spirit - ability to collaborate with internal and external stakeholders

Developed skills using MS Excel and Powerpoint and Google applications

Perks:

Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

Snacks: Variety of snacks in office

Opportunities: Be part of a growing team with training and support to help you grow

Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

Competitive Localized Benefits

Ownership: Lead creative and challenging projects

IATA travel discount

Time Off: 20 vacation days per annum

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to fostering an inclusive, welcoming and diverse work environment. We value, encourage and embrace difference of thoughts and ideas. Find out more about working at Sojern on Glassdoor, or check out Sojern Voices.

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Skills