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Implementation Project Specialist Ii
Oracle   via Glassdoor


Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate    Read more

the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.



Arrange the right resources and provide implementation schedule as per ordering document


project meeting or call to discuss project implementation with customer

as per scope of work agreed and handover project detail to consultant

Understand and update project plans, status report, issue log and ensure daily update and exit report submitted by consultant


all project documentation, including archive of project files such as

Customer Acceptance or Work, Exit Report, expense receipts, etc.

Ensure all time card and expenditure for projects are checked correctly and timely

Ensure project tasks are completed and ready to invoice

Approve invoice timely to avoid clawback

Review revenue forecast with managers and provide accurate forecast

Ensure project backlog is clean and able to provide backlog status when requested

To Assist collection team in invoice matters and provide project documentation when requested


Experience in Oracle Hospitality Property Management System (Opera) implementation is an added advantage

Good experience of project administration, Co-ordination and general project support

Excellent MS Project scheduling and tracking skills as well as Word, Excel, PowerPoint, etc

Strong documentation and reporting skills

Superb communication skills

Pro-active approach and positive attitude

Previous experience with the Oracle Project Accounting module would be highly regarded


Implementation Consultant I
Oracle   via Glassdoor


Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is    Read more

trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.


Duties & Responsibilities

• Responsible for Implementation of Opera product suite (PMS and S&C) to the customer

• Responsible for the configuration, training, tracking and management of the project assigned to

• Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to implementation in your region

• Ensure familiarity with new releases as they become available

• Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures

• Lead the configuring, installing, training and onsite support for the MICROS product suites and associated interfaces for selected strategic projects when required

• Liaise with subject matter experts in the regional office on client requests for enhancements and development

• Work with the customers to ensure that contractual service expectations are exceeded

Other Requirements

• Willing to work overtime and holidays as requested

• Willing to work with a wide variety of cultures

• Willing to be contactable on an on-call basis after-hours by mobile phone

• Adhere to company standards, policy and procedure

• Hold a valid passport

Knowledge, Skills & Abilities


• Minimum two years’ experience installing/configuring/supporting Property Management Systems software in the Asia Pacific region

• Minimum two years management experience working with a property management system


• Degree in a technical, hospitality or business field

• Previous training experience in the area of theoretical/conceptual training

• Knowledge of hotel operation and management procedures

• Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint

• High level of competency with English language


• Previous experience with alternative automated property management systems

• Previous experience working with an automated support management and tracking tool in a support center environment

• Previous experience in supporting or Implementing hospitality software products

• Familiarity with NT Operating System, Windows 2000, AIX, Oracle and PC Anywhere

• Basic working knowledge of Networks, PC’s and troubleshooting installation issues

Professional Skills

• Analytical problem solving skills

• Project management skills

• Presentation skills

• Superior communication skills, written and verbal