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InfoComm Technologies jobs

Amazon
26Jan
Manager, Risk Management
Amazon   via Glassdoor

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.

We are looking for people who are passionate about helping us ensure that customers may make great purchase decisions and that brand owners and    Read more

sellers using Amazon are successful listing and selling their products. Amazons growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

This is a global role that will include interaction with global teams and requiring a strong ability to communicate effectively with various business teams and may require travel. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. The ideal candidate has a proven track record setting program strategy to deliver results.

Basic Qualifications

1. Bachelors degree in business, marketing, computer science, engineering, or technology with relevant work experience.

2. 7+ years of professional experience in program management and/or account management with excellent relationship building and customer service skills

3. 3+ years of professional experience in managing teams

4. Demonstrated ability to think strategically and creatively using sound business judgment and quantitative skills.

5. Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner, with demonstrated experience engaging and influencing senior executives.

6. Excellent cross group collaboration skills.

Preferred Qualifications

1. Superior analytical skills. Demonstrated ability to identify and solve ambiguous problems.

2. Experience working within a high-growth, technology company.

3. Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

4. Experience with abuse, risk management, compliance or similar product initiatives is preferred.

5. Strong written and verbal communication skills, with a track record of presenting to senior management.

6. Highly organized, have multi-tasking skills, and efficient in ambiguous situations.

7. High degree of organization and ability to manage multiple, competing priorities.

Skills
Amazon
25Jan
Benefits Manager, Asean
Amazon   via Glassdoor

Amazon is seeking an experienced employee benefits manager to join our APAC Benefits team. This role will join a team of Benefits Managers who focus on management and development of existing programs and implementation of new benefit programs. This Singapore-based individual contributor role will also participate in multiple key initiatives to enhance Amazons benefits programs and services to employees, drive greater efficiencies in service delivery, and identify new    Read more

opportunities to meet the needs of our diverse and rapidly growing businesses.

Key Responsibilities:

· Strategic Benefit Management and Design - this position will be responsible for country benefit plans (statutory requirements and typical market practices) and developing benefit program proposals for your countries that align to Amazons Global Benefits Strategy.

· Implementation - you will be responsible for all implementation activities of approved benefit programs, including selection and setup of benefit providers, creating project plans, assembling resources, and developing and documenting processes and policies through stabilization period.

· Governance - ensuring programs align to Amazons benefit philosophy and meet local regulatory requirements. This also includes monitoring costs, financial impact, future funding requirements, competitiveness of package, ensuring adherence with regulatory, legal and best practice approaches.

· Expansion Program Management - act as subject matter expert for expansion activity within your countries including setting up of new entities, new benefits and implementing global programs.

· Consulting become a trusted advisor to International Compensation and Benefits team, local HR, payroll and our vendors to ensure high quality delivery of all benefit programs and initiatives.

Basic Qualifications

· Bachelors degree with additional qualifications in business, finance, HR or related field.

· Experience with large scale global employee benefit plans programs development and delivery.

· Excellent written and verbal communications skills - ability to interface with all levels of the organization. Ability to influence business leaders.

· English proficiency written and verbal

· Ability to work with a high degree of autonomy of discretion through ambiguous phases of expansion project development

· Strong sense of accountability, sound personal judgment and global business acumen.

· Great organizational skills with exceptional follow through and attention to detail.

· Proven abilities in vendor management and establishing effective partnerships with external service providers to ensure quality service to Amazon.

· APAC-wide business travel is required

· 8+ years of experience working within the field of global benefits development, administration and governance.

· Deep knowledge of employee benefit plan design including healthcare and pension schemes along with associated complexities of plan administration, associated payroll processes, country level regulatory requirements and benefits program taxability.

· Successful record of building operational processes and procedures as well as global partnerships, driving program efficiency along with measuring and maintaining high levels of customer satisfaction.

Preferred Qualifications

· Experience influencing executives, in partnership with cross functional business leaders, to gain approvals on proposals and recommendations

· Proven track record of working effectively with people across a large, complex organization to create and launch innovative, successful solutions

· Experience with acquisition integration and new country expansions

· Language skills relevant to the region a plus

Skills
Amazon
25Jan
Manager Worldwide Public Sector Cloud Economics
Amazon   via Glassdoor

Would you like to be part of a team that is redefining the IT industry? Do you want to be part of worlds most customer centric company and its leading brand of cloud services? Do you love developing and analyzing financial plans, P&L, and Total Cost of Ownership (TCO) of IT infrastructure? Do you have the ability to deal with complexity and translating that into succinct financial summaries?    Read more

Do you excel at cross functional coordination and building consensus around approaches? If the answer is yes to all, this is a perfect role for you.

To support our global growth and continue with the fast pace of innovation, Amazon Web Services is looking for a leader who will assume a pivotal role in partnering with our Sales/Partners, Services and Leadership Teams helping our global customers plan and transition to AWS. As a pivotal part of Worldwide Public Sector Sales/Services Team, this role will work closely with our customers/partners, understand end customers business goals and requirements, gather critical data, and model financial P&L and TCO scenarios.

Duties will include:

· Researching, sourcing, analyzing industry, customer and AWS quantitative data; analyzing trends, formulating projections, creating financial TCO/P&L models, and evaluating/recommending optimized alternatives to our customers.

· Define and develop a knowledge base of global use cases and develop standardize/scalable P&L or TCO models.

· With solid understanding of Cloud Economic and AWS value propositions, partner with Public Sector Sales/Services/Capture/Business Desk Teams in developing new standard/repeatable/scalable programs driving incremental customers and partner adoption.

· In conjunction with WWPS Sales Enablement Team, help create and deliver regular training on P&L and TCO training for WWPS Sales/Capture/Services Teams that pertain to the complexity of Public Sector customer/partner ecosystem.

· As an active partner to the WWPS Sales/Services Teams, establish and co-own the program business development strategy, methodology, program framework and delivery timeline.

· Provide AWS management with analytics and metrics-based reporting.

· Prepare and lead business reviews for AWS management team.·

· Develop new ideas and creative solutions.

· Work successfully in an ambiguous environment.

· Meet tight deadlines and prioritize workload.

· Work on cross-functional teams.

· Focus on customers and work backwards.

· Create detailed financial models and performance self-directed analysis.

Basic Qualifications

· BA/BS degree in Operations, Finance, or Economics.

· At least 7+ years of experience in complex business analysis.

· At least 5+ years of experience with Excel Modeling.

· At least 5+ years developing P&L and/or TCO models

· 5+ years of experience in technology industry

Preferred Qualifications

· MBA in Finance or Operations.

· Knowledge and experience in Cloud Infrastructure and datacenters.

· Knowledge of Cloud Infrastructure/Application discovery tools.

· Knowledge and work experience in US and/or International Public Sector.

· Knowledge of Windows Licensing

· Proficiency in one or more of the following: SQL, and Microsoft Access.

· Ability to quickly build credibility and trust with both internal and external customers.

· Demonstrated work ethic based on a strong desire to exceed expectations.

· Strong leadership, communication, and persuasion skills.

· Meets/exceeds Amazons leadership principles requirements for this role

· Meets/exceeds Amazons functional/technical depth and complexity

Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Skills
Amazon
25Jan
Data Center Operations Trainee
Amazon   via Glassdoor

Do you have a passion to install, deploy, service and maintain mission critical IT infrastructure in one of the worlds largest and fastest-growing cloud data centers?

Are you looking to expand your horizon in an exciting and dynamic work environment that encourages creativity and boundless opportunities for career development?

Do you enjoy solving problems and delivering value-adding results?

If you answered yes to any of these questions, then Amazon Web Services    Read more

Data Center is the place to be!

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

You will be assigned as a trainee where you will have exposure to learn and understand how our Data center works, interact with our support teams and customers. Experience the latest technologies of our cloud that puts you among top talents of data center technical support teams. You will spend 3 months on the trainee program, and by the end of it, your progression will be evaluated to see if you have what it takes to join our successful team and be a full time Amazonian.

Responsibilities

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will be trained on are:

· Perform Data center Servers and Network systems installation and configurations

· Perform hardware diagnostics and troubleshoot all Systems hardware and Network related problems

· Perform intermediate level Linux OS troubleshooting

· Perform intermediate level Network configuration troubleshooting

· Perform replacement of internal and external hardware parts of Servers and Network devices

· Perform storage media (HDD, SSD etc.) sanitization and destruction tasks

· Maintain a high level of system reliability by prioritizing resolution of trouble tickets efficiently

· Work with multiple internal teams (DC operations, DC Engineering, Logistics, Security, Projects etc.) and be a good team player

· Work with external/3rd party vendors and contractors to achieve organization needs

· Adhere to DC operations, Logistics, Security and Safety related processes and guidelines

· Practice and enforce Amazons' Security and Safety best practices

· Share ideas and contribute in projects to improve DC work environment and to improve DC operational efficiencies

· Participate, lead and deliver small to mid-scale projects including Data Center rollout

· Understands operational metrics and drive actions to achieve the targets

Basic Qualifications

· Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies with good grades

· Passionate about IT infrastructure and hardware

· Basic knowledge of System hardware and Network devices

· Have a basic understanding of IT Systems and/or Network concepts and

· Having troubleshooting experience is a plus

· Knowledge of programming language i.e. Python, Perl, Shell Scripting is a plus but not a must

· Good written & verbal communication and team player skills

· Basic knowledge of Data centers and Cloud computing technologies and services

Preferred Qualifications

- Familiar with Linux operating system.

- Experience of server operation system level development, familiar with server hardware components and basic troubleshooting

- Experience of Networking setup and configuration.

- Experience in writing software programs

Skills
Amazon
25Jan
Data Center Technician
Amazon   via Glassdoor

**ITE and Polytechnic graduates welcome to apply**

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technicians to join our expanding Infrastructure Operations team. In this role, you will receive the hands on experience of working within an Amazon Data Center. You will learn about day to day operations, gain valuable industry insight, as well as taking on and completing fun and challenging projects    Read more

that will help drive innovation. In addition, you will have the support of a peer network and a strong partnership with a leadership team that will help you develop career skills.

Responsibilities will include:

· Various hardware troubleshooting and replacement

· Server and networking equipment installation and removal

· Responsible for the RMA and repair process for all devices

· Support senior technicians in daily works and activities as directed

· Support project work

Basic Qualifications

· ITE and Polytechnic students with the legal right to work in Singapore

· Relevant educational qualification majoring in Computer Science, Network Engineering, or Electronic Engineering.· IT Hardware Concepts

· Understanding of basic computer/network concepts and terms

· x86 Architecture

· Experience in Microsoft office applications including but not limited to

Preferred Qualifications

· Outlook, MS Word, and MS Excel

· Good English language skills.

Skills
Amazon
25Jan
Professional Services - Cloud Architect
Amazon   via Glassdoor

Professional Services - Cloud Architect

(Location: Singapore)

Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you like to work on-site in a variety of business environments, leading teams through high impact projects using the newest technology? Would you like to gain the deepest customer and partner insights on maximizing    Read more

the value of cloud computing technologies?

At AWS, were hiring highly technical Cloud Consulting Consultants to help our partners develop technical expertise and capacity, while also collaborating with our customers and partners on key engagements. Our consultants will deliver proof-of-concept projects, topical workshops, and lead implementation projects. These professional services engagements will focus on key customer solutions such as, web applications, enterprise applications, HPC, batch processing and big data, archiving and disaster recovery, education and government.

· Expertise - Collaborate with AWS field business development, marketing, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc.

· Solutions - Define and deliver on-site technical engagements with partners and customers. This includes participating in on-site visits with prospective customers, understanding customer requirements, and proposing and delivering packaged offerings, and delivering custom solution engagements.

· Delivery - Engagements include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include migration of existing applications and development of new applications using AWS cloud services.

· Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.

Basic Qualifications

· Customer facing skills to represent AWS well within the customers environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation

· Demonstrated ability to think strategically about business, product, and technical challenges

· Highly technical and analytical, possessing 15 or more years of IT implementation experience

· Deep hands-on experience leading the design, development and deployment of business software at scale

· Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required

· Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)

· Current hands-on software development experience required; Internet-related business models preferred

· Strong verbal and written communications skills and ability to lead effectively across organizations

· BS level technical degree required; Computer Science or Math background preferred

Preferred Qualifications

· Strong track record of implementing AWS services in a variety of distributed computing environments

· Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc.

· Masters degree in Computer Science

** For more information on Amazon Web Services, please visit http://aws.amazon.com**

#AWSSINGAPORE

To all Recruitment Agencies: AMAZON does not accept agency resumes. Please do not forward resumes to our jobs alias, AMAZON employees or any other company location. AMAZON is not responsible for any fees related to unsolicited resumes.

Skills
Amazon
24Jan
Senior Account Executive
Amazon   via Glassdoor

Work hard. Have fun. Make history. At Amazon we expect no more and no less from you. Ever since Amazon opened its virtual doors, it has been the aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online at great prices and convenience. Amazon is seeking    Read more

a dynamic and motivated Senior Account Executive in Singapore for shaping the future of Amazon.sg Seller Services. The Senior Account Executive will work directly with our Selling Partners from prospecting, onboarding and launching and maximizing their potential through a range of Selling Partner Solutions, including Fulfillment by Amazon (FBA).The Senior Account Executive will be chartered with responsibilities to identify and manage a portfolio of Sellers comprised of a mix of both high value and transactional Sellers across Southeast Asia and be the lead in launching and growing new categories for Singapore Marketplace.

The ideal candidate will also be in charge of projects to support the Amazon Seller Services Business in meeting its account acquisition and output goals. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers within the senior management and executive teams of managed accounts, along with internal stakeholders and cross-functional teams to assist in creating compelling Amazon solutions that meet and exceed customer requirements. This candidate will be a driving force in strategizing plans for new categories and grow specific categories in Amazon.

Background on Amazon Seller Services: The Marketplace or Selling on Amazon business exists in 18 countries and exceeds 50% of total Amazon unit sales and growing. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazons vision is to offer the earths largest product selection and lowest prices for our customers. One way we deliver on this vision is by marketing to local country Sellers to persuade them to launch their products onto the platform thereby maximizing the quantity of items that they list while ensuring the highest quality of product images and information.

Core responsibilities for this role include:

· Strategize go-to-market strategy in recruiting, and supporting new Sellers for New Categories.

· Drive sales for assigned categories via different initiatives

· Prospect, call, qualify and launch the highest potential Selling Partners that deliver competitive selection, pricing and product availability to our Customers.

· Develop FBA recruitment strategy by analyzing the data and defining FBA value proposition.

· Review and monitor performance of Amazon's sellers in order to provide them with consulting advice to grow their business, including strategize their promotional plans.

. Implement and track metrics for recording the success and quality of the sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

· Understand and utilize Salesforce.com CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts.

· Meet or exceed operational metrics for managed accounts.

· Feedback to other teams within Amazon worldwide lessons learned during project implementation and post-live support phases.

· Create and articulate compelling value propositions around Amazon Seller Services to Sellers.

· Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings and international markets.

· Support key internal stakeholders in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Business

Core responsibilities for this role include:

· Prospect, call, qualify and launch the highest potential Selling Partners that deliver competitive selection, pricing and product availability to our Customers.

· Develop FBA recruitment strategy by analyzing the data and defining FBA value proposition.

· Review and monitor performance of Amazon's sellers in order to provide them with consulting advice to grow their business, including strategize their promotional plans.

. Implement and track metrics for recording the success and quality of the sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

· Understand and utilize Salesforce.com CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts.

· Meet or exceed operational metrics for managed accounts.

· Feedback to other teams within Amazon worldwide lessons learned during project implementation and post-live support phases.

· Create and articulate compelling value propositions around Amazon Seller Services to Sellers.

· Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings and international markets.

· Support key internal stakeholders in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Business

The ideal candidate will also be in charge of projects to support the Amazon Seller Services Business in meeting its account acquisition and output goals. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers within the senior management and executive teams of managed accounts, along with internal stakeholders and cross-functional teams to assist in creating compelling Amazon solutions that meet and exceed customer requirements.

Background on Amazon Seller Services: The Marketplace or Selling on Amazon business exists in 18 countries and exceeds 50% of total Amazon unit sales and growing. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazons vision is to offer the earths largest product selection and lowest prices for our customers. One way we deliver on this vision is by marketing to local country Sellers to persuade them to launch their products onto the platform thereby maximizing the quantity of items that they list while ensuring the highest quality of product images and information.

The ideal candidate will also be in charge of projects to support the Amazon 3rd Party Business in meeting its account acquisition and output goals. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers within the senior management and executive teams of managed accounts, along with internal stakeholders and cross-functional teams to assist in creating compelling Amazon solutions that meet and exceed customer requirements.

Background on Amazon Global Selling (3rd Party Business): The Marketplace or Selling on Amazon business exists in 18 countries and exceeds 50% of total Amazon unit sales and growing. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazons vision is to offer the earths largest product selection and lowest prices for our customers. One way we deliver on this vision is by marketing to local country Sellers to persuade them to launch their products onto the platform thereby maximizing the quantity of items that they list while ensuring the highest quality of product images and information.

Core responsibilities for this role include:

· Identify, recruit and support various sellers to adapt Amazon features and services on aggressive growth plans.

· Develop FBA recruitment strategy by analyzing the data and defining FBA value proposition.

· Review and monitor performance and sales of Amazon's sellers in order to provide them with consulting advice to grow their business, including strategize their promotional plans.

. Implement and track metrics for recording the success and quality of the sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

· Understand and utilize Salesforce.com CRM tools to track all pertinent account information and status of prospective Sellers as well as respond to business forecasts as communicated by the Global Selling business.

· Meet or exceed operational metrics for managed accounts.

· Feedback to other teams within Amazon worldwide lessons learned during project implementation and post-live support phases.

· Create and articulate compelling value propositions around the 3rd Party Business to Sellers.

· Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings and international markets.

· Support internal partners in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Business

Basic Qualifications

· Prior experience in sales or account management role, preferably in the eCommerce, retail technology, or software industries

· BA/BS degree preferred

· Demonstrated success in exceeding marketing targets using a consultative, solutions-focused approach

· Exceptional communication and presentation skills

· Experience in marketing nascent products/services in new geographies

· Highly analytical with the ability to manipulate data

· Ability to work in fast-paced environment and deal with ambiguity

· Strong written and verbal communication skills in English

· Experience in Singapore e-commerce

· 6+ years working experience, with at least 3 years working experience in either Fashion or retail industry

Preferred Qualifications

· Track record of leading or growing categories in retail or fashion business or working in growing E-Commerce categories, especially fashion

· Direct Sales skills and a proven track record of performance or Proven ability to influence others

· Track record of successfully scaling business campaigns

· Experience in account management or product management

· Experience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce or other CRM tools, Microsoft OneNote, and Microsoft SharePoint.

· API Integration experience is highly preferable

Skills
Amazon
24Jan
Sales Manager
Amazon   via Glassdoor

AWS Elemental is the leading supplier of software-defined video solutions for multiscreen content delivery. We are looking for a Field Operations Manager with exceptional leadership qualities to

drive strong revenue growth by accelerating the adoption of hybrid and cloud video workflows as well as developing the on-premis appliance business.

In this role, as an overlay sales organisation leader you will exhibit strong interpersonal skills and work closely with the AWS    Read more

account managers, SA resources and AWS partner teams.

You will directly identify and cultivate Media and Entertainment, Broadcast, Service Providers, Enterprise and Digital Native Business opportunities.

You will be responsible for coaching, motivating, developing of AWS sales and SA resources, partners and consultants to achieve our goal of becoming the market leader and most respected brand in the video processing space.

This role provides an excellent opportunity to develop and expand key technology relationships and demonstrate best-of-breed solutions to new customers and sales channels. You will work with some of the most creative minds and leading-edge technical innovators in video processing and delivery for studios, operators, content owners, broadcasters, governments, educational institutions, and enterprises.

Basic Qualifications

· 7 years experience in a sales capacity building and developing business in the Media and Entertainment, broadcast, cable, telco, video encoding or transcoding industry.

· An understanding or technical background in IT or video ecosystem with leading vendors, including DRM, workflow orchestration, ad insertion, encoding, middleware, players / delivery technologies.

· Experience in working with key decision makers at the SVP level in large enterprise accounts.

· A strong understanding of customer and market dynamics and requirements.

· The desire and aptitude to quickly absorb technical knowledge.

Preferred Qualifications

· Technical major preferred

· Bachelor's Degree required.

· Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.

· Command of English language

· Computer Science or Math background highly desired

· Experience working with end user or developer companies in media

Skills
Amazon
24Jan
Account Health Support Specialist - Chinese Speakers
Amazon   via Glassdoor

Overview:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business    Read more

partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position Description: Account Health Support Specialist

LOCATION Singapore

LANGUAGE REQUIREMENTS Mandarin & English

SHIFT REQUIREMENTS Sun-Sat

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Singapore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. The Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions.

The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.

Basic Qualifications

Summary of Responsibilities

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues.

· Builds Platform and business knowledge to better serve sellers

· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaises with other departments such as Seller Support or TRMS as required to resolve Sellers issues and questions.

Preferred Qualifications

Qualification/ Knowledge and Skills

· Education: High school

· Language: Mandarin & English

· Experience within a customer service environment preferred. Desire to expand skills into new areas.

· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

· Committed seller and buyer advocate, drive process & tool improvements.

· Enthusiasm and strong self-motivation.

· Strong prioritization and time management skills, with a high degree of flexibility.

· Embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

· Demonstrated ability to deal with ambiguity

· Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

· Demonstrates effective communication, composure, and professional attitude

· Exemplary performance record, particularly with regard to quality & productivity

· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Skills
Amazon
24Jan
Deals And Merchandising Manager
Amazon   via Glassdoor

The Deals team is seeking a highly customer-centric and motivated individual to help manage the processes that position deals to Amazon customers. You will have the opportunity to manage the day-to-day programs that ensure Amazon is providing the best customer experience possible when it comes to how our customers interact with deals. Ideal candidates will have a passion for continuously raising the bar and challenging the status quo.

As    Read more

the Deals and merchandising manager, you will own the end-to-end implementation process of the promotions that Sellers run in marketplaces worldwide. Main responsibilities include , but are not limited to:

· Work across multiple internal Deal and promotions teams, including our international partners, building relationships and gathering input to drive alignment.

· Collaborate with program owners, build effective and efficient application process to source high quality deals.

· Develop and track key performance metrics using Excel, SQL, and other internal Amazon systems.

· Identify opportunities to improve processes, including driving automation, and increasing overall team efficiencies

· Understand local Sellers business needs, develop clear Seller communication materials that help educate and clarify Amazon Promotions policies and rules.

· Ability to present complex information in a clear and concise manner to leadership both verbally and in writing.

· Create regular and timely program update, define and track performance metrics, and drive operational excellence.

· Excel in a working culture where accountability, transparency, and collaboration are the norm and where rapid deep dives into data and financial performance is a standard operating practice.

Basic Qualifications

· Masters degree is preferred

· 5+ year experience working in sales excellence, operation, or business program management role

· Experience working with partners and managing cross-functional projects

· Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines

· Experience analyzing data and metrics, delivering business insights, and proposing recommendations

· Fluent in Chinese and English

Preferred Qualifications

· Ability to independently own and manage a strategic program by defining and executing on key deliverables and outcomes

· Demonstrated skill at building relationships and an ability to influence others

· Demonstrated business judgment as well as ability to think creatively, analyze quantitatively, problem-solve, scope business requirements and prioritization.

· Excellent verbal and written communication and collaboration skills

· 3+ years of progressive responsibility in program or project management

· High threshold for working in an ambiguous, fast paced environment

Skills