Power & Utilities jobs
Manage inbound and outbound calls on electricity related enquiries and complaints
Support frontline and backend customer service
Facilitate the customer requests on application, contracting, billing, payment, feedback and disputes
Ensure all service interaction with customers are recorded and updated in system
Ensure escalations are registered and follow up within acceptable service standards
Acquire multiple product knowledge to enhance ability to understand customer’s needs across different Union Energy Group’s products
Handle ad hoc duties
Minimum ‘O’ Read more
level certification with at least 2 years’ in service sector.
Must be bilingual in English and other second Mother tongue language (Mandarin, Malay and Tamil)
Good customer service and communication skills.
Ability to understand and resolve first level enquiries/ complaints in a professional and timely manner.
Roles & Responsibilities Technical support for operation in water and wastewater treatment systems. Proposals for water and wastewater project especially municipal projects. Communicate with clients. Requirements Candidate must possess at least Master's Degree in Engineering (Chemical), Engineering (Environmental/Health/Safety) or equivalent. At least 2 Year(s) of working experience in the related field is required for this position. Preferably Senior Executive specialized in Engineering - Environmental/Health/Safety or equivalent. "Can do" Read more
attitude. State the reasons that leaving previous job with expected salary and notice period.
Roles & ResponsibilitiesYou will be involved in providing administrative support to the Fulfillment team covering Customer Support and Billing Operations. Requirements'O' Levels / 'A' Levels / Diploma Proficiency in MS Office especially Excel Collaborative team player with responsible working attitude