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SITA
17Sep
Senior Specialist - Bi-Data-Api
SITA   via Glassdoor

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock,    Read more

every day.

Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge:

Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity:

Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organization, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

THE ROLE

You will be a member of a multidisciplinary team responsible for the operational support and performance of the SITA BI, Data and API products and services portfolio according to agreed SLA’s. You will be responsible for the monitoring, support and management of BI, Data and services, ensuring that all systems checks are completed and documented, and any service incidents are managed, resolved or escalated in a timely manner. Also, you will have to ensure that adequate communication and notification is provided to the BI, Data and API customer/user community, detailing and reporting the necessary service information and to contribute with operations, support colleagues to develop, maintain and improve our support processes for performance availability of the BI, Data and API portfolios.

Your Role will Involve:

Provide technical support to SITA BI, Data and API products

Identifies and prevents operational problems

Troubleshoot and diagnosis BI, Data and API related incidents / problems and work toward resolving the incident with the least amount of system downtime and impact to our customers.

Support the implementation of new customers, ensuring that all the necessary actions have been completed successfully.

Assist with the Planning, Testing, Configuration and Implementation of service improvements to the different environments making sure that the appropriate documentation is completed and communicate to the rest of the support team.

Work in cooperation with the Service Owner to ensure the integrity and availability of the platforms and environments.

Manage and coordinate incident tickets until resolution has been performed.

Assist System Integrators with solutions and deployment

Being a Global Service, there is the requirement to work irregular hours, due to the nature of our service, support and project work.

Provide 12 hour support according to roster.

Will require to work shifts (include weekends and public holiday).

Support BI, Data and API products

Supporting Windows and Ubuntu Server

Supporting Azure and AWS Services

Supporting Data and BI technologies and tools.

Supporting 3D Cameras and LiDar devices

Supporting Machine Learning and AI Technologies

We would like it if you have the below qualifications, knowledge and experiences:

Diploma/Degree in Computer Science, IT, Engineering (or equivalent)

Azure Administrator Certification is an asset

AWS Certified Cloud Practitioner is an asset

BI or Data certifications are an asset

ITIL Foundation certification is an asset

Excellent customer focus, must have demonstrated customer service skills and the ability to interact with our customers in a professional, mature manner as well as dedication to providing superior service.

Effective communicator at all levels of the organisation and outside with customers or third parties

Proven track record in managing escalations with effective follow-up/follow-through

Demonstrated willingness to take incoming service requests without being prompted to by team members or Management

Accountability for resolving the trouble or request in a timely and complete fashion.

Strong analytic, problem solving and root cause identification skills.

Must be a team player and able to work with and through others.

Ability to influence others and move toward a common vision or goal.

Minimal 2 to 3 years of operational experience supporting mission critical systems.

Hands-on experience on Azure Services is a must.

Knowledge and expertise in AWS

Experience with instrumentation, monitoring, alerting, and responding relative to performance and availability of applications

Familiar Azure Monitoring and AWS Cloud Watch

Proven expertise in Server Administration: Microsoft and Linux / Ubuntu

Knowledge of Azure Active Directory, ARM templates, Azure Functions, Azure DevOps, Azure logic App, etc

Familiar with Containers and Kubernetes

Good knowledge of networking

Ability to troubleshoot data related issues

Have proven expertise in SQL and Non-SQL databases such as MS SQL, Casandra, Mongo DB is a must.

Have proven expertise in MS SQL query, views and stored procedures

Have proven expertise in BI tools such as Power BI and DAX

Knowledge of Azure data warehouse, Azure data lakes, ETL, etc

Knowledge and experience with REST APIs

Knowledge of Java or Python is an asset

Understanding of the concepts and principles behind DevOps, Continuous Delivery, Agile, Lean, etc.

Familiar with CI/CD tools

NEXT STEPS

If you apply, we will carefully review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration. If you need direct support, you can contact us on Priyanshi.Didwaniya@sita.aero. Thanks for your interest in SITA

Skills
SITA
17Sep
Specialist/Engineer Service Operations
SITA   via Glassdoor

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock,    Read more

every day.

Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organization, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

THE ROLE

You will be a Specialist/Engineer Service Operations (Linux Engineer) and will be responsible to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. You will have to perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities and to provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained. You will be responsible for managing and assisting the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

Your Role will Involve:

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations

When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.

Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups

Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements

Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.

To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.

Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems

Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer

Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations

Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

Report and escalate to the next level those problems which cannot be fixed

Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations

Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems

Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.

Conducts the analysis, definition, documentation and testing of application & systems enhancements

To provide onsite support to Users during the cutover of the services

Continuously identify and document lessons learnt, known errors and operational knowledge for improved services

When/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.

We would like it if you have the below qualifications, knowledge and experiences:

Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.

Unix / Linux Certification

VMWare Certification

ITIL Foundation v3 Certification

Airline experience and/or ATI know-how

Application support in previous roles including health checks, restarts, Problem investigation in error logs, Fault reporting, Fault recreation on Staging Environment

Monitoring tools administration

Perform Incident, Problem, Change management for hardware, software

Perform application release management

Perform preventive maintenance

Perform root cause analysis when required

JAVA Debugging, Scripting Languages: PERL, BASH , PYTHON

Work with 3rd party vendors to fix the HW issues including replacements when needed

Perform Backup & restore

Involve in DC Failover Testing

Ability to organize the activity of a team and to take ownership of issues until resolution

Ability to act as a Team lead in his/her absence

Provide assistance to Technical Service Manager, Client Service Manager with reporting when required

Experience in following technologies:

Operating System: RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering

Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent

Virtualization: ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard

MQ: MQ v8, MQ IPT, MQ Clustering, IBM License Manager

Web: Apache Web Server, Apache Tomcat Application Server

Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite

Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers

NEXT STEPS

If you apply, we will carefully review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration. If you need direct support, you can contact us on Priyanshi.Didwaniya@sita.aero. Thanks for your interest in SITA

Skills
Grab
17Sep
Regional Office Manager
Grab   via Glassdoor

Job Description:

Office Space Management

Maintain seating plan & space allocation in all offices

Plan office relocation and manage staff expectation vs company operation benefit

Project owner for all offices tenancy management

Facilities Management

To ensure all offices is well maintain and upkeep, including the cleanliness, office furniture, fixtures & equipment (exclude IT related equipment)

To ensure staff do not waste unnecessary utilities / resources. (ex. Electricity), cost saving.

Office Management

To lead country facilities team to    Read more

ensure office daily operation is smooth including:

Pantry & Stationary supplies

Business Cards supplies

Biometric finger print access scanning

Office email distribution group by country

Managed outsource cleaning services

Courier Services

Meeting Room management

Parking related matters

Key Management

Manage guest reception

All other offices related service & support

To support country head on event planning (town hall) if needed

Requirements

At least 8 years of related experience.

Comfortable dealing with all levels of stakeholders

Assertive, people oriented and a strong communicator

Skills
SITA
12Sep
Business Analyst, Airport Management Systems
SITA   via Glassdoor

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock,    Read more

every day.

Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge:

Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity:

Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

The Role

You will provide functional implementation and support for a number of modules the Airport management & operations portfolio (primarily in AMS).

Your Role will involve:

Gathering, Managing and Analyzing requirements for areas of responsibility ensuring sufficient effort is made to promote the best practices represented in the packaged functionality in the solutions.

Representing SITA as an industry expert in their area of responsibility

Assisting in and taking ownership of estimates developed by less experienced staff and/or offshore providers.

Coordinating the delivery testing and support of application changes related to own area of responsibility.

Ensuring quality solutions are delivered to the customer on time and budget.

Contributing to the development of application and process best practices and using a consultative approach gets buy-in from all stakeholders.'

We would like it if you have the below knowledge and experiences:

You will preferably have at least 5 years’ experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations.

You will have relevant exposure in airport operations & management including AMS system.

You will possess customer-facing and project management experience.

You will have the ability to carry out requirements gathering, configuring and modifying solutions using a structured approach.

You will have experience working with diverse cultures and willing to travel primarily throughout the APAC regions during project delivery (up to 40").

You will be participating in a team dynamic.

You will represent the organization in Customer Teams

You will possess good knowledge of Airport operations and management

You will demonstrate strong knowledge of at least one application within the Airport operation.

You will demonstrate strong understanding of methodologies and practices.

You will demonstrate the ability to be the functional lead on project of medium complexity within own domain overseeing requirement analysis through implementation and/or support.

You will demonstrate competent use of SITA's development and project tools.

You will demonstrate good knowledge of and ability to apply ITIL processes and standards for managing applications.

You will demonstrate good ability to cost projects of medium complexity with guidance.

Specific experience of airline industry would be of benefit.

Strong software application skills (MS Excel Access Word PowerPoint Project).

Education

Airport Transport Industry experience

University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.

Where applicable a recognised professional qualification is desirable.

If you apply we will carefully review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration. If you need direct support, you can contact me on Sanyam.matta@sita.aero. Thanks for your interest in SITA.

Skills
Grab
09Sep
Project Specialist
Grab   via Glassdoor

Job Description:

About the team

As part of the Customer Experience Governance team, you will help us as we strive towards security and system process excellence for our Contact Centre operations across the region, and continuously outserve customers and across business units within Grab.

About the role

The Project Specialist will support new/ongoing CE-IT initiatives, new CE business system implementation projects, develop and maintain documentation, and ensure timely delivery of projects.

The Day-To-Day

Work    Read more

closely with CE Project Team & Vendor on system documentation, change management processes and access control procedures.

Coordinate with project team on the IT setup for CE Contact Center sites (new/expansion). Work closely with internal parties and CE Vendors to ensure tasks are delivered on schedule.

Conduct and facilitate CE User Acceptance Test (UAT) with internal parties to ensure site is IT ready for go live.

Work with CE Project Manager and transition teams (internal and outsourced) to facilitate and run the implementation, and rollout of new projects across CE region.

Work with CE Project Manager to manage CE-IT project deliverables, timelines and prioritisation with Grab IT. Participate in regular cadences for progress tracking.

Provide subject matter expertise on IT engagement and controls to support CE towards growing business demands and compliance.

The Must-Haves

At least 3 years of relevant working experience in end-user environment supporting IT infrastructure/application project implementation, facilitation, execution and user training.

Strong analytical skills, structured process thinking, problem solving, attentive to detail, team motivator and a proactive self-starter.

Strong verbal and written communication skills.

Good interpersonal, influencing skills and able to communicate effectively with different levels of stakeholders including vendors and across cultures.

Positive attitude, display a keen understanding of business priorities and objectives, and ability to work with documentation.

Ability to embrace change and contribute as a change agent. Able to take pressure and work under tight schedule.

Self-driven and exhibits personal accountability for successful completion of projects and tasks assigned.

Strong exposure to customer and stakeholder engagement.

Operational know-how in vendor management, business continuity management, customer engagement contact centres, project management tools highly desirable.

Possess Operating Systems and Networking skills will be an advantage.

Willing to travel on need-to basis.

Skills
Grab
09Sep
Strategy Manager
Grab   via Glassdoor

Job Description:

Get to know our Team:

The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.

As part of the Singapore Operations team, the

Singapore Strategy team

(part of the larger Singapore    Read more

Strategy, Strategic Projects and Insights team) is responsible for overall Singapore Country Strategy, spanning across all business lines (e.g. GrabPay, GrabFood, GrabCar).

Get to know the Role:

Lead studies for top of agenda, high impact strategic topics, as part of the overall Singapore Country Strategy (>50%)

Direct contact with senior executives in the organization

Occasionally lead or deliver day-to-day execution of high impact initiatives

Occasionally support strategic partnership discussions with external partners, which could include some due diligence work (

Minimal travel required (

The day-to-day activities:

Be a sounding board for the strategic decisions of senior management staff including Country Head and Vertical Heads

Ensure a well-coordinated Country Strategy for Singapore, by coordinating with other Grab teams (both local & regional) and facilitating cross-team collaboration

Support planning & analysis of high impact strategic initiatives: e.g. providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation

Support strategic discussions with external partners

Support updates to senior management

Mentor and guide junior members of the team

The must haves:

Min 2 - 3 years of experience at top tier strategy or management consultancy firm

Strong background in strategic thinking, analytics & demonstrated ability to problem solve

Experience with hands-on engagement, strong interpersonal / influencing skills

Convincing executive presence, solid spoken and written communication skills (including executive level communication / slides)

Strong academic track record

Highly adaptable across situations / topics / industries

Able to work independently and in teams

Skills
Grab
09Sep
Operations Associate
Grab   via Glassdoor

Job Description:

Get to know our Team

:

Grab Rentals (GR) Operations is a dynamic and evolving team which is the engine room of GR on ensuring timely and seamless delivery of cars to subsequent hirer. GR Ops is also responsible on ensuring all GR cars are properly maintain and Turn-Around-Time (TAT) in the shortest possible time to ensure high utilisation.

Get to know the Role

:

Responsible for all authorised workshop related activities    Read more

including monitoring and driving key process improvements related to OKRs (utilisation, fleet health, costing and service level).

The day-to-day activities

:

Functional

Ability to effectively communicate with customers regarding services recommended and performed

Ensure all planned / schedule maintenance (servicing) are performed and deliver as per maintenance contract requirement

Unplanned maintenance (repairs)

Verify work done by all authorise workshop & keep track of fulfilment of servicing schedule

Identifying and Prevention of non-conformity relating to all maintenance and quality processes.

Reporting and updating of Navotar fleet management system.

Responsible for continuous improvement activities and projects to improve efficiency, quality and cost.

Resolve maintenance & quality issues between internal and external parties.

Manage and monitor all vehicle accident reporting.

People

Manage stakeholders (Grab Rentals, Authorised Workshop, Insurers, LTA & other vendors) for issue resolution

Customer

Manage information flow between authorised workshop, Grab Rentals & drivers

Coordinate replacement vehicles for drivers (in the event of an accident)

Provide technical advice to driver with regards to vehicle functionality and familiarisation.

The must haves

:

At least 5 years in an automobile technical role

Fluent written and spoken English (ability ti communicate in Mandarin, Hokkien and/or Malay will be a plus)

Proficiency in MS Office and fleet management systems

ITE / Diploma holder

Class 3 license preferred

Skills
SITA
08Sep
Business Development Manager/Senior - Airport Solution Sales Exp Is A Must
SITA   via Glassdoor

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock,    Read more

every day.

Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge:

Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity:

Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

PURPOSE

SITA Airport Solution Line provide comprehensive range of solutions to support our clients in Smart Airport management.

You will be working in a ‘best-in-class' Airport Solution practice capable of efficiently and successfully deploying complex Airport solutions.

THE ROLE

The role is accountable for engaging with all business development matters for airport solutions in the APAC region (mainly Asean countries and Australia/NZ/Pacific) to achieve business growth.

You will interact with airport industry customers, understanding the benefits required to share success in providing solutions to our customers.

You will drive competitive intelligence, take SITA's leading thinking to industry and customer forums, shape the market and lead customer emerging needs.

You will be responsible to:-

Drive Business growth in the airport solution line

Execute competitive intelligence

Establish trusted and executive relationships with key stakeholders (clients and industry partners)

Master the competitors' products tactics strategies and pricing

Present success stories and illustrates ROI to our customers

Strengthen sales engagements and influence product development to create future offerings

EXPERIENCE

Proven success in generating revenue growth in the Airport Industry

Steady years of experience in the relevant industry and solutions

Experience in relevant Airport Solution products are preferred

Track record of exceeding sales targets

Track record of building client relationship at Senior Management level

Track record of building and implementing business development plans including assessing analyzing tracking & consolidating market data

Create demands and prospects

KNOWLEDGE & SKILLS

Knowledge of SITA products is an added advantage

Sales and Business Development in the Airport Industry

Business case planning and ROI Analysis

Negotiation & Networking

Consultative Selling

PROFESSION COMPETENCIES

Creating & Innovating

Results Orientation

Entrepreneurial mindset

High energy &Interpersonal skills

Opportunity management

Presentation skills & Writing skills

Strategic & Commercial Thinking

Visionary Thinking & Leading Change

Impact & Influence

CORE COMPETENCIES

Adhering to Principles & Values

Ethics and Integrity

Customer Focus

Self-motivated

Teamwork

Goal oriented Result oriented

Problem Solving

Desire for continuous improvement

EDUCATION & QUALIFICATIONS

Bachelor's degree required Master's degree/MBA preferred

Skills
SITA
06Sep
Business Development Manager/Senior - Airport Solution Sales Exp Is A Must
SITA   via Glassdoor

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock,    Read more

every day.

Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge:

Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity:

Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

PURPOSE

SITA Airport Solution Line provide comprehensive range of solutions to support our clients in Smart Airport management.

You will be working in a ‘best-in-class' Airport Solution practice capable of efficiently and successfully deploying complex Airport solutions.

THE ROLE

The role is accountable for engaging with all business development matters for airport solutions in the APAC region (mainly Asean countries and Australia/NZ/Pacific) to achieve business growth.

You will interact with airport industry customers, understanding the benefits required to share success in providing solutions to our customers.

You will drive competitive intelligence, take SITA's leading thinking to industry and customer forums, shape the market and lead customer emerging needs.

You will be responsible to:-

Drive Business growth in the airport solution line

Execute competitive intelligence

Establish trusted and executive relationships with key stakeholders (clients and industry partners)

Master the competitors' products tactics strategies and pricing

Present success stories and illustrates ROI to our customers

Strengthen sales engagements and influence product development to create future offerings

EXPERIENCE

Proven success in generating revenue growth in the Airport Industry

Steady years of experience in the relevant industry and solutions

Experience in relevant Airport Solution products are preferred

Track record of exceeding sales targets

Track record of building client relationship at Senior Management level

Track record of building and implementing business development plans including assessing analyzing tracking & consolidating market data

Create demands and prospects

KNOWLEDGE & SKILLS

Knowledge of SITA products is an added advantage

Sales and Business Development in the Airport Industry

Business case planning and ROI Analysis

Negotiation & Networking

Consultative Selling

PROFESSION COMPETENCIES

Creating & Innovating

Results Orientation

Entrepreneurial mindset

High energy &Interpersonal skills

Opportunity management

Presentation skills & Writing skills

Strategic & Commercial Thinking

Visionary Thinking & Leading Change

Impact & Influence

CORE COMPETENCIES

Adhering to Principles & Values

Ethics and Integrity

Customer Focus

Self-motivated

Teamwork

Goal oriented Result oriented

Problem Solving

Desire for continuous improvement

EDUCATION & QUALIFICATIONS

Bachelor's degree required Master's degree/MBA preferred

Skills
SITA
06Sep
Manager Service Operations
SITA   via Glassdoor

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced

industries on earth. Around the world, nearly every passenger flight relies on

SITA technology, almost every airport and airline does business with us, and

it’s our job to support their operations. As the world's leading air transport

IT and communications specialist, we’re committed to meeting the demands of the

air transport industry around the clock, every day.

Our Vision: Easy air    Read more

travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of

possibility and beyond. Together, we Go.Far.

Challenge:

Our people take on some of the biggest challenges

in our industry. They aren't afraid to think bigger, work harder and

deliver smarter solutions that are continuously transforming air travel.

Opportunity:

Taking on these challenges opens up a world of

opportunities for our people. We make sure they have the chance to develop

their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is

about who we are as an organization, and as an employer. Diversity is more than

a target to us, it’s a key part out of our collective identity and values.

THE

ROLE

You will be a Manager

Service Operations and will be responsible to assure SITA's competitive

strength and business growth through the provision of the highest quality

technical Service Operations to SITA customers. You will perform all Service

Operations activities according to SITA standards and procedures, maximizing

customer satisfaction by the delivery of first class support activities, also

your role would be to provide the highest level of Service Operation

availability, ensuring Systems and Products are properly configured and

maintained and to manage and assist the Service Operations team to ensure

service delivery quality is maintained through direct assistance in

implementing and improving working processes and procedures

Your role will involve:

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.

Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.

Identify knowledge and documentation gaps, and ensure there is a process to get up-to-date information through a knowledge repository

When/where required, be contactable for escalations and support, on and on-call standby basis.

Ensure adequate monitoring and management of the system including appropriate maintenance and patching

Ensure shortest possible restoral times possible, initiating the timely escalations to specialized Resolver groups inside and outside SITA, according to the customer contracts and SLAs and monitoring requirements.

Adhere to installation guidelines and industry best practices in order to deliver quality Service Operations.

Reporting and escalating all observed problems to proper SITA operational escalation points.

Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems Manage staff and ensure adequate training and development is provided to them and carry out regular reviews and input into performance appraisal process.

Conducts the analysis, definition, documentation and testing of application & systems enhancements

Ensure documentation and Configuration Inventory is maintained

Conduct Service Improvement on service availability and performance

Conduct a quarterly audit review on support and report on findings from the audit

Ensure that the support model is delivered according to the contract and service level agreements with relevant suppliers

Report on the monthly performance of the team and provide feedback to the relevant management teams. To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.

Manage the first line responsibility and budgets for the different teams under Service Operations, including Quality of service provided and Escalations.

Support and lead the Level 2 team during high severity incidents to ensure they are resolved with minimum impact to the solution

We would like it if you have

the below qualifications, knowledge and experiences:

Minimum 5 years’ experience as Team Lead / Manager

Minimum 5-8 years’ experience in the network, and/or application/system support domain

Experience of working in the Airport / Airline industry.

Singapore government security clearance required for successful candidate(Prior security clearance holder will be advantageous);

Degree in Computer Science, Electronic Engineering, or equivalent Telecommunications in country qualification, applicable vendor / technology expert level certification or equivalent work experience

MCP, Database Mgmt or Networking Certification

Recognized industry certifications such as MCSA, CCNA, CCNP, ITIL Service Management, or equivalent experience required

ITIL Intermediate Certificate

Network protocols and services, System and Applications Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction

Installation and configuration of end user applications and software.

Ability to analyze, draw conclusions, and create solutions to complex customer or infrastructure problems

Ability to build relationships with peer and management levels both with clients and the company management

Understanding of WAN infrastructures

Product and Service knowledge in several of the following areas at advanced levels: Airport Services, Desktop services, Network Services, Customer specific services and solutions (for dedicated support)

Understanding of ITIL, IT and network components and principles

Demonstrated maturity in handling complex customer issues and demanding customers

Ability to coach new joiners and to facilitate their integration into the team

Ability to organize the activity of a team and to take ownership of issues until resolution

NEXT STEPS

If you apply, we

will carefully review your fit against the position criteria and feedback to

you. If your profile does not meet the criteria, we will retain your profile as

an active applicant for future consideration. If you need direct support, you can

contact us on Priyanshi.Didwaniya@sita.aero. Thanks for your interest in SITA

Skills