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Postal & Mailing Services jobs

Singapore Post Limited
20Jun
Assistant Vice President, Compliance
Singapore Post Limited   via MyCareersFuture

- Roles & Responsibilities : Responsibilities
· Reviewing regulatory requirements that are applicable to the various businesses of the SingPost Group, building up an inventory of compliance obligations, policies and processes.
· Establish a Compliance framework comprising fundamental compliance programmes including anti-corruption & bribery; anti competition, PDPA, GDPR, systems and procedures associated therewith; starting in Singapore and rolling it out progressively across the entire SingPost Group. This includes creation of    Read more

e-learning modules on the areas of compliance and rolling out the online learning across the Group.
· Perform the role of “Trainer” to all Local Compliance Function and Privacy Liaisons office holders, imparting knowledge and continuous education to ensure full onboarding of all relevant policies, guidelines and processes within SingPost so as to form the assurance of sufficiency and effectiveness of internal controls.
· Third Party Due Diligence: Administering a global process for assessing and reviewing third parties in high-risk transactions, including training and instructing key stakeholders on process and managing relationship with due diligence vendor. This position will have significant decision making power on FCPA and other anti-corruption third party due diligence programmes.
· Manage strategy and rollout of training programs covering the Compliance programmes, including regular collaboration with the HR function in SingPost, liaison with third party LMS vendor, monitor and share completion rate information with Chief Compliance Officer and Country Managers.
· Act as Business Continuity Planning (BCP) Representative, responsible to ensure that the Unit’s BCP is regularly updated, maintain and reviewed (at least on an annual basis), all Prioritized Activities (PAs), Business Impact Analysis (BIA). This includes but not limited to identification of PAs, BIA and the corresponding BCP, Call Tree and coordinating their respective BCP testing or exercise.
· Ensure that the SingPost Group entities maintain appropriate privacy policies, standards, and notices and work cross-functionally with stakeholders to integrate these policy requirements into global operations, including contractual obligations.
· Develop training and compliance awareness programmes and publications, including newsletters and other communications in tune with global trends and market developments.
· Monitor and report compliance breaches or deviation from established policies and processes; monitoring the fulfilment of the risk KRIs attached to key risk areas under the Compliance function.
· Act as Risk Representative, responsible to ensure that the risk registers are regularly updated, maintained and reviewed (at least on a quarterly basis). This includes but not limited to identification of risks, controls and mitigating measures, and action plans.

Requirements
· A competent Compliance professional duly qualified and certified as necessary
· Prior experience of at least 15 years in Compliance is a requirement to create the desired state of Compliance environment within the Group.
· Regional experience is preferred but not necessary.
· Some travelling may be expected for this role.
· Advanced reading and writing skills, strong verbal communication, excellent interpersonal skills with a customer focus.
· Ability to demonstrate a clear understanding of data and privacy protection and knowledge of anti-money laundering practices is an added advantage.

Skills
Singapore Post Limited
16Jun
Assistant Vice President, Compliance
Singapore Post Limited   via MyCareersFuture

- Roles & Responsibilities : Responsibilities

· Reviewing regulatory requirements that are applicable to the various businesses of the SingPost Group, building up an inventory of compliance obligations, policies and processes.

· Establish a Compliance framework comprising fundamental compliance programmes including anti-corruption & bribery; anti competition, PDPA, GDPR, systems and procedures associated therewith; starting in Singapore and rolling it out progressively across the entire SingPost Group. This includes creation of    Read more

e-learning modules on the areas of compliance and rolling out the online learning across the Group.

· Perform the role of “Trainer” to all Local Compliance Function and Privacy Liaisons office holders, imparting knowledge and continuous education to ensure full onboarding of all relevant policies, guidelines and processes within SingPost so as to form the assurance of sufficiency and effectiveness of internal controls.

· Third Party Due Diligence: Administering a global process for assessing and reviewing third parties in high-risk transactions, including training and instructing key stakeholders on process and managing relationship with due diligence vendor. This position will have significant decision making power on FCPA and other anti-corruption third party due diligence programmes.

· Manage strategy and rollout of training programs covering the Compliance programmes, including regular collaboration with the HR function in SingPost, liaison with third party LMS vendor, monitor and share completion rate information with Chief Compliance Officer and Country Managers.

· Act as Business Continuity Planning (BCP) Representative, responsible to ensure that the Unit’s BCP is regularly updated, maintained and reviewed (at least on an annual basis), all Prioritized Activities (PAs), Business Impact Analysis (BIA). This includes but not limited to identification of PAs, BIA and the corresponding BCP, Call Tree and coordinating their respective BCP testing or exercise.

· Ensure that the SingPost Group entities maintain appropriate privacy policies, standards, and notices and work cross-functionally with stakeholders to integrate these policy requirements into global operations, including contractual obligations.

· Develop training and compliance awareness programmes and publications, including newsletters and other communications in tune with global trends and market developments.

· Monitor and report compliance breaches or deviation from established policies and processes; monitoring the fulfilment of the risk KRIs attached to key risk areas under the Compliance function.

· Act as Risk Representative, responsible to ensure that the risk registers are regularly updated, maintained and reviewed (at least on a quarterly basis). This includes but not limited to identification of risks, controls and mitigating measures, and action plans.

Requirements
· A competent Compliance professional duly qualified and certified as necessary

· Prior experience of at least 15 years in Compliance is a requirement to create the desired state of Compliance environment within the Group.

· Regional experience is preferred but not necessary.

· Some travelling may be expected for this role.

· Advanced reading and writing skills, strong verbal communication, excellent interpersonal skills with a customer focus.

· Ability to demonstrate a clear understanding of data and privacy protection and knowledge of anti-money laundering practices is an added advantage.

Skills
Singapore Post Limited
14Jun
Mail / Parcel Ambassador #SGUnitedJobs
Singapore Post Limited   via Indeed

Singapore Post is looking for enthusiastic and passionate Mail / Parcel Ambassadors as the company embarks on an exciting journey to transform postal services in Singapore.
We deliver up to 3 million mail items across the island daily, and we would like you to be part of this dedicated team that continues to connect people and communities across Singapore, 163 years on.

As an integral part of the national postal    Read more

service, our Mail / Parcel Ambassadors will be responsible for delivering documents and packages to the community in a timely and friendly manner.

We are looking for candidates who:
Possess a valid class 2B/Class 3 licence
Have a friendly personality and enjoy meeting people
Have good communication skills to interact with customers, peers and supervisors effectively
Are proficient in Smartphone and Apps usage
Are physically fit and able to carry items ranging from 10-30kg

Prior delivery and customer service experience will be an advantage.
minimumYearsExperience : 1
[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

Skills
Singapore Post Limited
14Jun
Customer Service Officer (1 year contract) #SGUnitedJobs
Singapore Post Limited   via Indeed

Summary

This position is responsible for handling customer inquiries including feedback/ complaints relating to SingPost products and services with the objective of resolving any stakeholders (internal and external customer) concerns and/or complaints within the timeline, process and system requirements and KPIs set by Group Customer Service.

Responsibilities:
Handle customers’ enquiries across all touch-points (email, hotline, internal escalations, etc.) within the established service standards(KPIs)
Liaise with Business Unit Stakeholders and Overseas Partners to    Read more

rectify service related issues with effective solutions to achieve maximum customer satisfaction
Manage stakeholder’s inquiries from end to end. E.g. when a customer enquires about status of his/ her shipments to overseas, the consultant will be expected to liaise with overseas partner (OPA) and update responses in various systems. Other duties involve processing claims, and other paperwork relating to customers’ concerns and/or complaints
When applicable, use all available transactional and CRM system to understand customers’ concerns, analyse the root cause and resolve by proposing feasible solutions to ensure better customer experience.
Record all relevant information according to standard operating procedures in the designed CRM
Deliver an excellent level of customer service to ensure that daily and monthly KPIs are met or exceeded, in order to contribute to department & company’s overall KPIs
Maintain high level adherence and compliance towards policies, process and procedures.

Requirements:
GCE ‘O’ Level and above
1 year of similar working experience is desirable
Good interpersonal skill with an out-going personality
Good written and verbal communication
Excellent listening skills and strong problem solving skills to effectively manage / resolve complaints/ difficult situations
Able to contribute to performance improvement (articulate the problem and provide suggestion to improve process, etc.)
Reasonable Microsoft Office and computer skills, such as excel and basic formulas, basic keyboard shortcuts (switch tabs, cut and paste. etc.)
minimumYearsExperience : 1
[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

Skills
Singapore Post Limited
13Jun
Mail / Parcel Ambassador #SGUnitedJobs
Singapore Post Limited   via Indeed

Singapore Post is looking for enthusiastic and passionate Mail / Parcel Ambassadors as the company embarks on an exciting journey to transform postal services in Singapore.
We deliver up to 3 million mail items across the island daily, and we would like you to be part of this dedicated team that continues to connect people and communities across Singapore, 163 years on.

As an integral part of the national postal    Read more

service, our Mail / Parcel Ambassadors will be responsible for delivering documents and packages to the community in a timely and friendly manner.

We are looking for candidates who:
Possess a valid class 2B/Class 3 licence
Have a friendly personality and enjoy meeting people
Have good communication skills to interact with customers, peers and supervisors effectively
Are proficient in Smartphone and Apps usage
Are physically fit and able to carry items ranging from 10-30kg

Prior delivery and customer service experience will be an advantage.
minimumYearsExperience : 1
[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

Skills
Singapore Post Limited
13Jun
Customer Service Officer (1 year contract) #SGUnitedJobs
Singapore Post Limited   via Indeed

Summary

This position is responsible for handling customer inquiries including feedback/ complaints relating to SingPost products and services with the objective of resolving any stakeholders (internal and external customer) concerns and/or complaints within the timeline, process and system requirements and KPIs set by Group Customer Service.

Responsibilities:
Handle customers’ enquiries across all touch-points (email, hotline, internal escalations, etc.) within the established service standards(KPIs)
Liaise with Business Unit Stakeholders and Overseas Partners to    Read more

rectify service related issues with effective solutions to achieve maximum customer satisfaction
Manage stakeholder’s inquiries from end to end. E.g. when a customer enquires about status of his/ her shipments to overseas, the consultant will be expected to liaise with overseas partner (OPA) and update responses in various systems. Other duties involve processing claims, and other paperwork relating to customers’ concerns and/or complaints
When applicable, use all available transactional and CRM system to understand customers’ concerns, analyse the root cause and resolve by proposing feasible solutions to ensure better customer experience.
Record all relevant information according to standard operating procedures in the designed CRM
Deliver an excellent level of customer service to ensure that daily and monthly KPIs are met or exceeded, in order to contribute to department & company’s overall KPIs
Maintain high level adherence and compliance towards policies, process and procedures.

Requirements:
GCE ‘O’ Level and above
1 year of similar working experience is desirable
Good interpersonal skill with an out-going personality
Good written and verbal communication
Excellent listening skills and strong problem solving skills to effectively manage / resolve complaints/ difficult situations
Able to contribute to performance improvement (articulate the problem and provide suggestion to improve process, etc.)
Reasonable Microsoft Office and computer skills, such as excel and basic formulas, basic keyboard shortcuts (switch tabs, cut and paste. etc.)
minimumYearsExperience : 1
[CANDIDATES WHO REQUIRE WORK PASSES NEED NOT APPLY]

Skills
Singapore Post Limited
11Jun
Postal Officer (Domestic Parcel Processing)
Singapore Post Limited   via MyCareersFuture

- Roles & Responsibilities : Responsibilities :

Operate the parcel machine
End Day Balancing process for PA collection and Delivery
Call No Answer (Undelivered parcel) management
All undeliverable item management
GST and Cash On Delivery items processing
Process return to sender items - local & overseas address
Abandoned Items management
Sorting and bagging of letter box size items to Mail Delivery Bases

​       Requirements:

Possess minimum 4 GCE ‘N’ Level credits or 3 GCE ‘O’ Level credits
Must    Read more

be willing to perform shift duties​

Working Hours:
Weekly rotating shift
9.00am to 6.00pm (Mon to Fri) 9.00am to 1pm (Sat)
Or
2.00pm to 10.00pm (Mon to Fri)
12.00pm to 4.00pm (Sat)

Work Location:
Singpost Regional Ecommerce Logistics Hub, 37 Greenwich Drive, Singapore 533864

We regret to inform that only shortlisted candidates will be notified

Skills
Singapore Post Limited
11Jun
Analyst, Application Support (1 year contract)
Singapore Post Limited   via MyCareersFuture

- Roles & Responsibilities : Responsibilities
· Provide applications daily L1 , L2 and L3 support, maintenance and development of all Quantium Applications
· Responsible for support-related tickets are being handled within the agreed SLA
· Ensure that all communication and steps performed are logged into Ticketing System promptly and completely
· Timely update to the business users on the progress of the ticket
· Act effectively and efficiently as the bridge between    Read more

internal users and offshore support team
· Participate in all phases of the software development lifecycle
· Document communication with users and ticket information’s accurately and in a timely manner via ticketing system / other documentation channels
· Ensure critical issues are being escalated to appropriate users and management
· Participate in meetings with both Business and IT teams to align IT for fulfil business requirements
· Lead in continuous improvement process in areas of product evolvement/upgrades and change management
· Establish and regular review of updated monitoring checkpoints, maintenance and archival processes

Requirements
· Diploma in Computer Science/Information Systems or equivalent
· Certified in ITIL Foundation will be an advantage
· At least 3 to 5 years of relevant working experiences in providing application support, maintenance, and development
· Experience with Windows Server, Microsoft SQL Server, IIS
· Proficient in Programming languages such as Microsoft Visual Studio development tool, C#, VB.NET, SQL, PL/SQL and .NET Framework, IT Service Management Tool

Skills
Singapore Post Limited
11Jun
Postal Officer (International Post & Parcel)
Singapore Post Limited   via MyCareersFuture

- Roles & Responsibilities : Job Duties

Receiving, Recording, Sorting, Packing, Dispatching of Parcels to Oversea.(Qubevu scan in Ezytrak system)
Response to email on shipment enquiry.
Break bulking the shipment.
To create and modify the current flight schedule for each country as and when necessary.
Arrange all bags according to its individual flights on a pallet or RC as possible before handing it over with the prepared documents (CN38) to the next party/    Read more

SATS E-hub)
Responsible for truck unloading and loading duty.
Manning TRS counter (for accepting lodgement from customer within the Free Trade Zone).
Returns management (Receiving returned items or rejected items)
Warehouse housekeeping and 5S.
Any adhoc duties assign by supervisor.

Work Location (Staff must be willing to travel from one site to another, preferred with own transport)
Location 1: ATC, 21 North Perimeter Road, Airmail Transits Centre, Level 3 S819118 (Nearest MRT: Upper Changi Station)
Location 2: 24 Penjuru Road #01-04 Singapore 609128 (Nearest MRT: Jurong East Station)
Rotating shift (5.5 days work week)
1. Shift A
Mon to Fri: 0800 to 1645hrs
Sat: 0800 – 1415hrs
2. Shift B
Mon to Fri: 1100 to 2000hrs
Sat: 1100 to 1500hrs

Benefits

Medical & flexible benefits
Entitled to OT pay & shift allowances
AWS & Variable bonus
Leaves entitlement upon commencement of work

Skills
Singapore Post Limited
11Jun
Mail / Parcel Ambassador #SGUnitedJobs
Singapore Post Limited   via MyCareersFuture

- Roles & Responsibilities : Singapore Post is looking for enthusiastic and passionate Mail / Parcel Ambassadors as the company embarks on an exciting journey to transform postal services in Singapore.
We deliver up to 3 million mail items across the island daily, and we would like you to be part of this dedicated team that continues to connect people and communities across Singapore, 163 years on.

As an integral    Read more

part of the national postal service, our Mail / Parcel Ambassadors will be responsible for delivering documents and packages to the community in a timely and friendly manner.

We are looking for candidates who:
•Possess a valid class 2B/Class 3 licence
•Have a friendly personality and enjoy meeting people
•Have good communication skills to interact with customers, peers and supervisors effectively
•Are proficient in Smartphone and Apps usage
•Are physically fit and able to carry items ranging from 10-30kg

Prior delivery and customer service experience will be an advantage.

Skills