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Research Assistant
Vital   via Glassdoor

Research Assistant

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National Library Board

Job no.:


Work type:





Others, Research and Analysis

Name of research project

Research on Freedom of Information (FOI) Practices in Selected Countries and on Agencies which administered Singapore during the Colonial Period.

Project scope and how this is aligned with NLB’s strategic outcomes.


Job Description & Project Scope


a. The lack of access to government records has been a recurring subject of Parliamentary questions (PQ) in recent years. This is invariably    Read more

accompanied by questions on whether and/or when the Singapore Government would enact FOI legislation. This trend is expected to intensify as a more educated population demands greater access to government records. There is a need to compile updated information on the FOI practices of selected countries. This will enable NL to respond to PQs.

b. A ready database of information on FOI practices would enable NAS to strategise its efforts to implement declassification on a WOG scale and respond to queries from the public and senior PSLs on other Archives and their access policies to government documents.

c. NAS currently does not have consolidated information on the administrative bodies which governed Singapore during the colonial period. RA will be tasked to research into and compile information on these agencies. The consolidated information will help in the understanding of Singapore’s history during the colonial period. The information will be made available to other agencies and members of the public.

d. The project scope would involve the following elements:

Compile comprehensive information on the FOI practices of selected countries.

Research into and compile information on agencies which governed Singapore during the colonial period. The information would include:

Origins of the agency

Functions, at the same time, identify major areas of their responsibilities

Period the agency existed

Duration of project

6 months (Jan-June 2020)

Work Location


Nanyang Polytechnic
Customer Service Executive
Nanyang Polytechnic   via Glassdoor


Handle customer interaction over phone, counter, email and other digital channels

Handle or resolve customer service related issues efficiently using established procedures/methods

Deliver excellence customer service experience, assist in inquiries and requests in a timely and professional manner

Work closely with key departments and schools to ensure high quality and timely expedition of customers' inquiries and/or requests

Contribute ideas to better serve the customers and improve efficiency and productivity

Involve in service quality    Read more

initiatives to facilitate service culture development in NYP


At least 1 year(s) of relevant experience in customer service role

A tertiary qualification in any discipline

Relevant experience in a contact centre or customer service-related environment with a team leader role is preferred

Dynamic individual with service aptitude, passion for service delivery and a proactive approach

Strong written and oral communication skills, analytical, administrative and interpersonal skills

A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required

Ability to function effectively and multi-task in a fast-pace, dynamic environment

Willing to broaden and develop individual's skillsets and competencies to align with organisation's goals to adapt to transitions and disruptions

IT savvy with good working knowledge of Microsoft, web-based applications and Customer Relation Management system

Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as adhoc weekend duty to support NYP wide event where applicable

Ministry of Manpower
Statistical Specialist (Methodology), Manpower Research And Statistics Department – Contract
Ministry of Manpower   via JobsCentral

Roles & ResponsibilitiesResponsibilities As a methodologist with the National Statistical Agency on manpower statistics, you will assist in the development and maintenance of a methodological framework to monitor the state of the labour market: Analyse and compile high volume of seasonally adjusted time series to uncover trends from seasonal patterns Build and maintain sample designs and selection techniques to conduct national surveys on the labour market Raise statistical    Read more

literacy of both internal and external data users through technical notes Develop forecasting models and empirical studies on econometric models to supplement research topics Requirements Background with in-depth knowledge or experience in Statistics, Economics, Mathematics, Data analytics or Data science Analytical and possess problem solving skills Self-driven, motivated and a good team player Good written and presentation skills Able to perform under pressure Knowledge in R, Python, Arima X-12, SAS will be an added advantage.

Government Technology Agency
Infrastructure Engineer, Identity And Access Management (Iam)
Government Technology Agency   via JobsCentral

Roles & ResponsibilitiesThe Government Infrastructure Group (GIG) is responsible for providing the ICT Infrastructure where the whole government will rely on for its digitalization effort and smart nation initiatives. The infrastructure layer covers the data centres, networks, cloud and endpoints. The modernization of the infrastructure and related services are underway and further efforts will be required to drive the adoption of advanced technologies to bring greater value to    Read more

the country. As an Infrastructure Engineer (Identitiy and Access Management), you will be responsible for the continuous delivery and enhancement of the infrastructure for identity and access management. If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated peers, we welcome you to join GIG.    What to Expect: Continuous delivery and enhancement of the infrastructure for identity and access management which include Public Key Infrastructure (PKI), Active Directory and Azure Active Directory (AAD) Lead as subject matter expert in the technologies for identity and access management, specifically on PKI technology and usage of PKI certificates for different purposes Undertake vendor management to manage extended team of vendor engineers who are supporting the infrastructure for identity and access management Review and enhance the government-wide PKI solution to support users and future business needs Continuously finds means and ways to improve operations, streamline work processes and work cooperatively and jointly with various teams to provide quality service Review and adoption of relevant industry best practices for Government IT infrastructure, specifically for the infrastructure for identity and access management Ensure that project implementation and operations are aligned to Government technology standards and policies   How to Succeed: Bachelor in Computer Science, Electrical/Computer Engineer, Information Technology or related discipline Minimum 3 years of relevant IT infrastructure technical knowledge and experience in the deploying, administering and management of complex or large IT infrastructure systems and services, specifically in PKI (Root CA, Intermediate CA, CDP/CRL, OCSP, NDES, Cert Templates), Microsoft Active Directory Services (Forest Trusts, Federation Services) and Azure AD Excellent written and verbal communication and ability to influence and communicate effectively with non-technical audience and senior management Keep abreast of ICT technologies, skill-sets and industry practices Preferably obtained certification in the following : ITIL V3 Foundation certified MCSE, minimally in MCSA Microsoft Certified Azure Administrator Associate Microsoft Certified Azure Solutions Architect Expert Candidates with more than 8 years of experience will be considered for a senior position

National Library Board
Project Manager (It Infrastructure)
National Library Board   via JobsCentral

Roles & ResponsibilitiesThe incumbent will be responsible to lead and manage on-premise and Private & Public Cloud IT Infrastructure projects/operations in NLB, with an aim to provide a scalable, robust and reliable and responsive platform for the smooth delivery of library services.
Job Responsibilities

Project Management of IT Infrastructure Design and Implementation (On Premise and  Cloud systems) to ensure integrated and robust IT infrastructure that is commissioned within the allocated    Read more

time and budget to meet the requirements from users and applications.
Track latest developments in the area of IT infrastructure technologies and explore/implement suitable ones for NLB.
Operational Management of IT Infrastructure, lead the Infra support team members to quickly address critical problems and issues so as to prevent service disruptions for IT services.
Management of the various outsourcing contracts and service providers.
Contribute towards the BCP of the organization and plan and implement the DR systems.
Management of Enterprise Storage Systems to maximize system health and performance
Compliance to IM8, QMS and security policies from NLB and other statutory requirements.
Plan and Implement IT security standards and processes in compliance to Compliance to Security and standards and oversee and follow up on the IT-audits in the infrastructure area.

Job Requirements

Qualifications in Computer Engineering, Information Systems, Computer Science or equivalent.
Minimum 3 years of experience in ICT Management.
Good exposure to ITIL framework for ICT operations, and Enterprise wide IT security management.
Must have a thorough understanding of IT Infrastructure Services
Highly desirable to have experience in Enterprise Storage (SAN/NAS/NFS, etc.).
Experience in Vendor Management, Outsourcing Management and IT Governance.
Strong communication, collaboration and engagement skills to engage effectively with key stakeholders at all levels of the organization.
Strong project and people management and development skills, with ability to influence and motivate.
Good analysis and problem-solving skills.

We regret that only shortlisted candidates will be notified.
Successful candidates will be appointed on a 2-year contract.
The work location is at Viva Business Park.

National Youth Council
Obs Instructor
National Youth Council   via JobsCentral

Have you always had a passion for the outdoors? Here’s your chance to pursue what you truly love doing through your work as our next OBS Instructor!
We’re looking for go-getters, who are ready to inspire, educate, guide, and mentor our youth participants by encouraging them to step outside of their comfort zones through outdoor activities such as kayaking, ropes course, abseiling, and more! Your thirst for active sports    Read more

and outdoor adventure will surely be satisfied as our next OBS instructor.
Our OBS Instructor Recruitment Night is coming up and we want to see you there! If you want to learn more about how you can impact youths across Singapore, then this is the night for you. Become part of the OBS family that inspires and helps shape the resilient youth of our future!
Briefing details
Date: 17 January 2020 (Friday)
Time: 7 – 9pm (Registration starts at 6.30pm. No dinner is provided)
Venue: National Youth Council (NYC) – Breakout Area
Address: Blk 490 Lor 6 Toa Payoh, HDB Hub Biz Three, #04-11 (use Lift Lobby 2), Singapore 310490

Land Transport Authority
Manager, Learning & Development
Land Transport Authority   via Glassdoor

As part of the Learning and Development team, you will play an important role in overseeing LTA’s learning and development policies and operations, ensuring effective management of LTA’s training budget and programmes for both functional and soft skills training. You will implement learning solutions to build internal capabilities to achieve LTA’s goals, vision and mission. Your responsibility will also include:

Implement LTA’s digital learning strategy and oversee the use    Read more

of the Public Service digital learning platform, LEARN, including ensuring staff complete the mandatory module(s) in LEARN.

Represent LTA’s in the development and implementation of new whole-of-government HRIS system (Workday) – Learning Module.

Responsible for internal and external audit exercises to ensure programmes are of qualify and relevance to LTA’s needs

Oversee LTA’s travel policy and operations for learning trips and work trips.

Regular review of work processes to streamline work and increase effectiveness of operations.

Job Requirements:

Tertiary qualification with at least 6 years in HR Development or Operations role, with at least 3 years in managing team

Proficient in managing budget and projects

Good written, verbal and presentation skills

Proficient in Excel, and comfortable with IT Learning Management Systems

Team player with an interest in dealing with people

Flexible and quick to adapt to new situations and changes

Please note that application will be directly submitted to the Land Transport Authority (LTA) portal hosted by a third party.

If you are applying via Careers@Gov (PSD), please go to our LTA career site ( if you wish to check on your application status.

Info-communications Media Development Authority
Technical Evaluator
Info-communications Media Development Authority   via JobsCentral

Manager (Pre-Approval Evaluator, SMEs Go Digital)
 The SMEs Go Digital programme aims to help SMEs use digital technologies and build stronger digital capabilities to seize growth opportunities in the digital economy.

Lead and conduct the technical evaluation of digital solutions from vendors to be Pre-Approved for the SMEs Go Digital (SGD) Programme for adoption by SMEs. Digital solutions cover sectors including but not limited to Retail, F&B, Wholesale, Logistics, Security,    Read more

Environmental Services, Tourism, Accounting, Construction, Healthcare, Education, Finance, Maritime, and Media.
Perform market scan, technical reviews, and technology assessment with domain leads/experts including but not limited to Cyber Security, Internet of Things, Robotics Process Automation, Blockchain, Personal Data Security, Data Analytics, Artificial Intelligence, Cloud to ensure the required quality standards/levels of SGD Pre-Approved digital solutions are achieved.
Recommend and identify technologies to enhance the value of SGD Pre-Approved digital solutions.
Ability to chart technology roadmaps to level up ICT solutions standards.
Work closely with Sector Lead agencies to provide holistic & impact assessment on SGD Pre-Approved digital solutions and formulate options.
Develop assessment report, including roadmap of SGD Pre-Approved digital solutions for review, identify and evaluate new technology and capability to counter new emerging technologies.
Continuously improve and strengthen the technical capability of SGD Pre-Approved digital solutions Criteria & Evaluation Framework to meet SGD programme objectives.
Support administration as well as procurement as required by SGD programme.


Background in Computer Science, Information Technology or related field.
Minimally 5 years of ICT experience, with one or more technical knowledge domains including but not limited to Cyber Security, Internet of Things, Robotics Process Automation, Blockchain, Personal Data Security, Data Analytics, Artificial Intelligence, Cloud Technology.
Knowledge and experience in technical evaluation/assessment including but not limited to enterprise applications, software, mobile & cyber security, video & data analytics.
Self-motivated individual who can work independently, as well as be a good team player.
High degree of initiative, flexibility, positive attitude and dynamic personality.
Excellent English communication skill, both written and verbal.
Prior experience in the public sector would be an added advantage.

Position will commensurate with experience.
>Only short-listed candidates will be notified.

Info-communications Media Development Authority
Business Development Manager
Info-communications Media Development Authority   via JobsCentral

Manager (Adoption & Piloting, SMEs Go Digital)
The SMEs Go Digital programme aims to help SMEs use digital technologies and build stronger digital capabilities to seize growth opportunities in the digital economy.
You are responsible to engage the industry and agencies to drive the transformation of SME sector using digital technologies with the objective of helping our SMEs achieve sustainable growth in the Digital Economy.
Shape and facilitate SME Sectoral Transformation    Read more


Define the industry problem statements and challenges;
Scope the digitalisation project and potential industry impact;
Identify resources required (by SMEs/industry leads and from ICT vendors), in terms of manpower capability and capital investments required for initial deployment and subsequent scale up;
Influence revision to relevant regulation/incentives/standards to overcome adoption barriers; and
Engage and on board ICT vendors, industry leads and chain masters as partners to develop the implementation approach and submit proposals.
Evaluate and assess proposal submissions
Monitor and facilitate project progress including adoption


Background in Computer Science, Business or equivalent
At least 8 years of working experience, preferably with Business Development experience in ICT industry
Adept at thinking strategically and analytically about business, solutions and technical challenges
Ability to build and convey compelling value propositions, and work cross-organizationally/agencies to build consensus
A keen sense of learning, ownership, drive, and eagerness to achieve is a must
Must enjoy communicating with industry at different levels, with a passion to make a difference to the SME businesses in Singapore
Up-to date knowledge of IT industry development, practices and solutions
Good leadership skills
Strong writing and communications skills
Team player

Position will commensurate with experience.
Only short-listed candidates will be notified.

Info-communications Media Development Authority
Industry Engagement Manager
Info-communications Media Development Authority   via JobsCentral

Manager (Industry Digital Plans, SMEs Go Digital)
The SMEs Go Digital programme aims to help SMEs use digital technologies and build stronger digital capabilities to seize growth opportunities in the digital economy.
You will be responsible to develop industry specific IDPs through engagement with sector lead agencies, trade associations and the industry to drive transformation of SMEs through the use of digital technologies that lead to SME growth and productivity.    Read more

 We offer a challenging and enjoyable work environment to realise your potential and achieve career aspirations.

Lead and facilitate the development of industry specific IDPs;
Understand the industry, challenges and trends from the industry specific Industry Transformation Maps (ITMs), discussions with industry stakeholders and literature research;
Engage with sector lead, trade associations, union and other stakeholders to develop the 1st cut IDP; and seek stakeholder consultation and validation from meetings and workshops;
Develop collaterals including e-book, summary animation and case study interview videos for IDP launch
Coordinate across agencies and internal teams to ensure media strategy and alignment; availability of pre-approved digital solutions; and potential sector pilot projects at IDP launch
Seek internal and external stakeholders at senior levels for endorsement of the IDP launch


Background in Computer Science, Business or equivalent
At least 2 years of working experience, preferably with government agency experience
Up to date knowledge of IT industry practices and solutions
Domain knowledge of one or more key industries is a plus: maritime, construction, early childhood, financial services, legal, built environment, retail, logistics, etc.
Good leadership skills
Strong writing and communications skills
Team player

Position will commensurate with experience.
Only short-listed candidates will be notified.