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Jobs that require account management skill

OakTree Consulting
14Nov
Customer Service Specialists(Town)
OakTree Consulting   via JobsCentral

The Member Services Specialist provides superior customer service to our members by fulfilling their orders on time and accurately, addressing their problems in a professional manner and building good rapport with both members and co-workers.
 
Job Responsibilities:
 

Handle members’ inquiries and orders through by phone, via email or in person
Relate and show empathy to members when they encounter issues
Resolve members’ issues in a professional manner
Look for problem resolutions that addresses    Read more

the needs of the members, while keeping the interest of the Company in mind
Process incoming orders, new accounts, distributor changes and assist members with account management
Provide members with product, business and relevant Company information
Document member’s calls and report trends to appropriate management
Proactively encourage additional sales and share product information
Proactively contact members and inform them of any product promotions, company events and special occasions
Provide administrative services as required

 
Knowledge, skills and Attributes
 

Possess a diploma or degree in any discipline
Candidates without the required educational qualification may be considered if they have prior customer service experience
At least 2 years’ experience in a Call Centre environment
Customer-oriented team player
Excellent communication skills - Spoken and Written
Good command of the English language
Has a pleasant disposition and enjoys interacting with people
Has a positive attitude and shows willingness to learn
Excellent interpersonal and organizational skills

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:
- Position applying for
>- Current remuneration
>- Expected remuneration
>- Notice period 

John Goh Meng Chye 
>EA License No : 06C4642
>EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Skills
OakTree Consulting
14Nov
Call Centre Specialists(Town)
OakTree Consulting   via JobsCentral

The Member Services Specialist provides superior customer service to our members by fulfilling their orders on time and accurately, addressing their problems in a professional manner and building good rapport with both members and co-workers.
 
Job Responsibilities:
 

Handle members’ inquiries and orders through by phone, via email or in person
Relate and show empathy to members when they encounter issues
Resolve members’ issues in a professional manner
Look for problem resolutions that addresses    Read more

the needs of the members, while keeping the interest of the Company in mind
Process incoming orders, new accounts, distributor changes and assist members with account management
Provide members with product, business and relevant Company information
Document member’s calls and report trends to appropriate management
Proactively encourage additional sales and share product information
Proactively contact members and inform them of any product promotions, company events and special occasions
Provide administrative services as required

 
Knowledge, skills and Attributes
 

Possess a diploma or degree in any discipline
Candidates without the required educational qualification may be considered if they have prior customer service experience
At least 2 years’ experience in a Call Centre environment
Customer-oriented team player
Excellent communication skills - Spoken and Written
Good command of the English language
Has a pleasant disposition and enjoys interacting with people
Has a positive attitude and shows willingness to learn
Excellent interpersonal and organizational skills

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:
- Position applying for
>- Current remuneration
>- Expected remuneration
>- Notice period 

John Goh Meng Chye 
>EA License No : 06C4642
>EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Skills
gyro
13Nov
Operations Manager
gyro   via Glassdoor

The purpose of the role is to ensure the operating model is leveraged and working effectively within client teams by ensuring the right service models are implemented for each client

Job Title:

Operations Manager

Job Description:

About iProspect

iProspect is the dedicated digital performance-marketing company within Dentsu Aegis Network specialising in pay per click (PPC) management, full service search engine optimisation (SEO), affiliate marketing, performance display and bought social media. The business was    Read more

founded in 1996 in Boston Massachusetts. Today there are over 50 iProspect offices globally with 1300+ staff managing in excess of US$550m in paid search billings, which places us as a number 2 top spender with Google and is a basis of our strategic, global partnership with the search engine. Each of the 50+ iProspect offices is a leading search agency in their respective market. iProspect APAC opened its doors in 2011 and our current client list includes brands such as GM, Standard Chartered Bank, PayPal, Adidas, Microsoft, Starwood Hotels, and Ikea.

Our mission is to be the most sought after global digital performance agency, implementing fully integrated marketing programs that drive industry-leading results for our valued partners. With performance marketing at the core, we envision a brand that is synonymous with innovation, unparalleled customer service and home to the world’s leaders in digital marketing.

Role Mandate

iProspect’s Operations Manager is responsible for the implementation of the strategic business plans across the iProspect regional and in-market businesses – working closely with country Managing Directors (MD) – through consistent processes and measurement of KPIs. He/she is responsible for operational performance, team working, client performance and ultimately shares responsibility with key regional leadership for the profitability and performance of the iProspect business. As part of this role you will be in charge of driving operational process efficiency across activation, implementation and optimisation ensuring maximum operating efficiency of performance channels across the regional teams. He/she will also support the integration of acquired business with regards to onboarding and training. The Head of Operations is an integral figure within the iProspect APAC leadership team.

Key relationships:

iProspect APAC CEO

iProspect APAC Regional Leadership (Head of Product & Services, Chief Commercial Officer, Chief Client Officer, Head of Data & Analytics, and country MDs)

DAN Business Partners (Finance, Legal and M&A teams)

DAN sister brand companies (i.e. Carat, Isobar, Vizeum and D2D)

Position Responsibilities

§ PROFIT – Effectively prioritise, manage and shape iP APAC business in line with annual business plans

Assist the APAC CEO and Chief Commercial Officer in the development of APAC and Regional P&Ls

Own Revenue, Cost and Profit reporting, forecasting and modelling including:

Monthly Flash and Actual P&L

Quarterly Flash and Reviews

RFs

OBs

Work with MDs in proactively shaping the financial future of iP brands. i.e. Structured pipeline management, forecasting, commercial implication of new product rollouts, commercial implication of tool rollout

Ownership and accurate Cost and Revenue tracking (top tier clients, headcount, T&E, tech, admin expenses etc.)

Strategic input into and assistance to CEO, CCO, MDs with future business modelling

Margin growth

Client Profitability

Cost control

Expanding revenue streams

Provide sound financial rationale and approval for all future projects and activity within both offices

Work with Head of Products & Services to prioritise highest-margin cross-sell and up-sell opportunities, build into pipeline and feed to regional client leads and country MDs

Consistently act with leadership qualities: have a vision, ambition, integrity, be accountable, decisive, assertive, motivating, reliable, trustworthy, have high standards

Ensure all team recommendations are geared towards increased margin generation

§ PEOPLE – Ensure the operational effectiveness of iP APAC and a smooth integration of businesses acquired by iP

Maintain senior relationships with key iP and DAN leaders, balancing their business needs with those of iProspect – align skillsets, team structures and expertise

Deliver quarterly reviews for iP all hands meetings showcasing financial performance vs target, challenges, opportunities and objectives moving forward

Oversee the Group Business Directors in a quarterly/bi-annual financial review for each client to proactively manage necessary changes to resourcing or remuneration structure to deliver our revenue and profit targets

Act swiftly to correct any underperformance within APAC regional team, providing clear direction and measurable timelines for improvement

Manage the integration iP acquisitions ensuring smooth onboarding with regards to key operational and business processes (financial, pipeline, account management)

§ PRODUCT – Strategically manage iP APAC towards a structure maximising revenue and profit generation

Design, create and rollout the appropriate dashboards, tools and tracking mechanisms to track financial profitability (P&L), account profitability, pipeline, product commercials

Work with CEO, CCO and market MDs to ensure teams are adequately resourced and trained to service the future needs of our clients

Work with the Head of Product & Services to provide a quarterly profitability by product analysis

§ PROFILE – A vital contributor towards the iProspect vision of becoming a thought leader in the digital performance arena

Actively promote the iProspect brand among the digital marketing industry, the broader DAN business and the global iProspect network

Work with CEO and Regional leadership to align the iP brand with global objectives / initiatives, while maintaining operational effectiveness

Work with DAN APAC and iP Regional PR on proactive media opportunities to promote the iP brand

Attend and contribute to DAN and market events

Professional Expectations

Work with collaboratively and with purpose to be perceived by CCO, market MDs, and DAN brand leaders as a trusted business partner

Lead by example and work with an attitude of ‘it’s up to me to make it happen’

Be an excellent communicator – provide clear correspondence and specifically well-written e-mails to ensure all expectations and details are understood by all

Possess superior presentation skills – both in-person and over the phone

Meet commitments and complete tasks as agreed and within agreed timeframes

Work with team members to ensure all participants are prepared for meetings: book rooms and call-in numbers, distribute meeting details and presentations/materials well prior to meetings

Manage up to your mangers as appropriate, escalating issues immediately when appropriate

Safeguard proprietary information of clients and iProspect

Key Performance Indicators:

Revenue, PBIT and Margin Gain

Pipeline and lead management: lead conversions; % cross-sell, upsell opportunities; product differentiation

Achievement of annual objectives

Time split:

Profit

- 70%

People - 20%

Product - 5%

Profile - 5%

Location:

Singapore

Brand:

Time Type:

Full time

Contract Type:

Permanent

Skills
Dentsu Aegis Network
13Nov
Operations Manager
Dentsu Aegis Network   via Glassdoor

The purpose of the role is to ensure the operating model is leveraged and working effectively within client teams by ensuring the right service models are implemented for each client

Job Title:

Operations Manager

Job Description:

About iProspect

iProspect is the dedicated digital performance-marketing company within Dentsu Aegis Network specialising in pay per click (PPC) management, full service search engine optimisation (SEO), affiliate marketing, performance display and bought social media. The business was    Read more

founded in 1996 in Boston Massachusetts. Today there are over 50 iProspect offices globally with 1300+ staff managing in excess of US$550m in paid search billings, which places us as a number 2 top spender with Google and is a basis of our strategic, global partnership with the search engine. Each of the 50+ iProspect offices is a leading search agency in their respective market. iProspect APAC opened its doors in 2011 and our current client list includes brands such as GM, Standard Chartered Bank, PayPal, Adidas, Microsoft, Starwood Hotels, and Ikea.

Our mission is to be the most sought after global digital performance agency, implementing fully integrated marketing programs that drive industry-leading results for our valued partners. With performance marketing at the core, we envision a brand that is synonymous with innovation, unparalleled customer service and home to the world’s leaders in digital marketing.

Role Mandate

iProspect’s Operations Manager is responsible for the implementation of the strategic business plans across the iProspect regional and in-market businesses – working closely with country Managing Directors (MD) – through consistent processes and measurement of KPIs. He/she is responsible for operational performance, team working, client performance and ultimately shares responsibility with key regional leadership for the profitability and performance of the iProspect business. As part of this role you will be in charge of driving operational process efficiency across activation, implementation and optimisation ensuring maximum operating efficiency of performance channels across the regional teams. He/she will also support the integration of acquired business with regards to onboarding and training. The Head of Operations is an integral figure within the iProspect APAC leadership team.

Key relationships:

iProspect APAC CEO

iProspect APAC Regional Leadership (Head of Product & Services, Chief Commercial Officer, Chief Client Officer, Head of Data & Analytics, and country MDs)

DAN Business Partners (Finance, Legal and M&A teams)

DAN sister brand companies (i.e. Carat, Isobar, Vizeum and D2D)

Position Responsibilities

§ PROFIT – Effectively prioritise, manage and shape iP APAC business in line with annual business plans

Assist the APAC CEO and Chief Commercial Officer in the development of APAC and Regional P&Ls

Own Revenue, Cost and Profit reporting, forecasting and modelling including:

Monthly Flash and Actual P&L

Quarterly Flash and Reviews

RFs

OBs

Work with MDs in proactively shaping the financial future of iP brands. i.e. Structured pipeline management, forecasting, commercial implication of new product rollouts, commercial implication of tool rollout

Ownership and accurate Cost and Revenue tracking (top tier clients, headcount, T&E, tech, admin expenses etc.)

Strategic input into and assistance to CEO, CCO, MDs with future business modelling

Margin growth

Client Profitability

Cost control

Expanding revenue streams

Provide sound financial rationale and approval for all future projects and activity within both offices

Work with Head of Products & Services to prioritise highest-margin cross-sell and up-sell opportunities, build into pipeline and feed to regional client leads and country MDs

Consistently act with leadership qualities: have a vision, ambition, integrity, be accountable, decisive, assertive, motivating, reliable, trustworthy, have high standards

Ensure all team recommendations are geared towards increased margin generation

§ PEOPLE – Ensure the operational effectiveness of iP APAC and a smooth integration of businesses acquired by iP

Maintain senior relationships with key iP and DAN leaders, balancing their business needs with those of iProspect – align skillsets, team structures and expertise

Deliver quarterly reviews for iP all hands meetings showcasing financial performance vs target, challenges, opportunities and objectives moving forward

Oversee the Group Business Directors in a quarterly/bi-annual financial review for each client to proactively manage necessary changes to resourcing or remuneration structure to deliver our revenue and profit targets

Act swiftly to correct any underperformance within APAC regional team, providing clear direction and measurable timelines for improvement

Manage the integration iP acquisitions ensuring smooth onboarding with regards to key operational and business processes (financial, pipeline, account management)

§ PRODUCT – Strategically manage iP APAC towards a structure maximising revenue and profit generation

Design, create and rollout the appropriate dashboards, tools and tracking mechanisms to track financial profitability (P&L), account profitability, pipeline, product commercials

Work with CEO, CCO and market MDs to ensure teams are adequately resourced and trained to service the future needs of our clients

Work with the Head of Product & Services to provide a quarterly profitability by product analysis

§ PROFILE – A vital contributor towards the iProspect vision of becoming a thought leader in the digital performance arena

Actively promote the iProspect brand among the digital marketing industry, the broader DAN business and the global iProspect network

Work with CEO and Regional leadership to align the iP brand with global objectives / initiatives, while maintaining operational effectiveness

Work with DAN APAC and iP Regional PR on proactive media opportunities to promote the iP brand

Attend and contribute to DAN and market events

Professional Expectations

Work with collaboratively and with purpose to be perceived by CCO, market MDs, and DAN brand leaders as a trusted business partner

Lead by example and work with an attitude of ‘it’s up to me to make it happen’

Be an excellent communicator – provide clear correspondence and specifically well-written e-mails to ensure all expectations and details are understood by all

Possess superior presentation skills – both in-person and over the phone

Meet commitments and complete tasks as agreed and within agreed timeframes

Work with team members to ensure all participants are prepared for meetings: book rooms and call-in numbers, distribute meeting details and presentations/materials well prior to meetings

Manage up to your mangers as appropriate, escalating issues immediately when appropriate

Safeguard proprietary information of clients and iProspect

Key Performance Indicators:

Revenue, PBIT and Margin Gain

Pipeline and lead management: lead conversions; % cross-sell, upsell opportunities; product differentiation

Achievement of annual objectives

Time split:

Profit

- 70%

People - 20%

Product - 5%

Profile - 5%

Location:

Singapore

Brand:

Time Type:

Full time

Contract Type:

Permanent

Skills
Egencia
13Nov
Client Services Manager
Egencia   via Glassdoor

Egencia

Do you enjoy working with internal teams and clients? Our Client Services Managers provide thought leadership and support to our Account Management teams and clients at Egencia, Expedia Groups business travel company.

If youre looking to join a team that is focused on customer centricity where you can help keep clients happy with their customer service experience, this is the team for you. We are looking for candidates who    Read more

want to step in, learn the space and help continue to delight our clients and customers.

What youll do:

Analyze, diagnose, and recover performance issues impacting our clients

Proactively monitor service delivery quality and provide information and solutions to account management teams and GCO leadership to maintain client health.

Build and maintain relationships with account management teams, call center teams, and internal teams in order to collaborate, influence, and effectively drive improvement performance initiatives.

Write, edit and deliver specialized client processes to frontline service delivery teams and individual travel consultants in a virtual or contact center setting. Contribute to travel consultant knowledgebase articles in partnership with the Global Training team.

Interface with internal/external customers, clients and present Egencia products and services with professional demeanor.

Project manage customer service initiatives finding new ways to improve process, improve efficiencies, and opportunities to improve the customer experience for our clients. Delegation of tasks and consensus building for ideas needed.

Partner with the Onboarding team to reduce the risk of account re-configurations post launch. Assist with some new account implementations, providing back as needed.

Who you are:

Excels at conflict management and negotiation and possesses the maturity to manage relationships

Experienced working in a matrix organization and is comfortable dealing with ambiguity

A background in Customer Service and process improvement with at least 3-5 years experience supporting both China and India markets

Bilingual capabilities (Chinese) with a strong English fluency

A passion for digging into issues and driving improvements

Willing to travel as needed for the role and willing to work flexible hours to accommodate multiple time zones

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-LL1

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Skills
Singtel
13Nov
Sales Manager
Singtel   via Glassdoor

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Singtel

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The ICT Sales Manager/Sales Specialist is responsible to generate, maintain and further develop sales forecasts for allocated customer accounts or territory. He/she is required to develop, manage and maintain strong account relationships jointly with Account teams with the customers. Additionally, he/she is also expected to work cross-organisationally to coordinate pre-sales, professional services, and support resources to drive successful ICT infrastructure solutions for customers;

Manage assigned territory/accounts by nurturing business    Read more

relationships with clients, understanding their business needs, and managing the sales process with an understanding of the client’s buying process;

Measure, monitor and manage accounts sales performance and provide updates to management;

Develop and execute the client account strategy that defines how we will help the client fulfil their business needs, grow and differentiate themselves;

Participate and coordinate the appropriate pre-sales, services and support resources to successfully deliver solutions to clients;

Responsible for driving revenue, profit and client satisfaction for your assigned accounts;

Negotiate and close terms and conditions of agreements to deliver win-win solution for our clients and represent the clients to communicate their needs to relevant departments in SingTel/NCS;

Work with the Account teams in a collaborative sales approach in engagements where opportunities for your product or solution are presented, establishing a strong team selling approach;

Develop and cultivate strong relationships with key decision makers in the market and partners in the ecosystem of your product or solution e.g. Infrastructure Management & Solutions, Cyber Security, Cloud solutions and Managed Services.

Business development with ICT partners to further develop markets for SingTel/NCS

Creation of workshops with SingTel Account Management team as well as teams from ICT partners.

The ideal candidate should possess the following:

Degree in computer science/engineering or Business Admin

Minimum 5 years’ experience in IT related direct sales

Have experience in IT infra, cyber security, Cloud Computing and Managed services

Apply now »

Skills
Facebook
13Nov
Partner Manager, Australia & New Zealand
Facebook   via Glassdoor

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach,    Read more

people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.The Account and Partner Management team is a sales team that is part of Facebooks Global Business Group. This team is focused on connecting small and medium businesses with their customers on Facebook and then helping them grow through solutions like Facebook Pages and Advertising. Account and Partner Managers are directly responsible for building relationships and helping clients drive business results on Facebook through strategic consultation, education, and support. Ideal candidates will have the ability to drive marketing and business strategy within marketing agencies, coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional consultative sales, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. We succeed when we help our customers grow their business. This role will partner with agencies in Australia and New Zealand based out of our APAC Headquarters in Singapore.

Responsibilities:

Act as a Strategic Business Partner to agencies to scale business growth and service

Become an expert in Facebooks solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

Identify opportunities and develop and implement initiatives to develop partnerships and grow revenue

Operate as the lead for any and all strategic matters pertaining to your partner portfolio, including escalations and troubleshooting

Develop and implement strategic plans to build and improve partner experience in the market including consulting and coaching partners to grow and achieve improved results on Facebook

Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders, synthesize feedback and adjust plans accordingly

Identify opportunities to improve ad products and the customer experience

Work cross-functionally within sales and other Facebook organizations to drive revenue and increase agency partnership and sentiment

Develop solutions to optimize team workflows and improve team efficiency

Represent Facebook at conferences, event and webinars

Mininum Qualifications:

BA/BS degree with outstanding academic performance

5+ years of experience at media agencies, account management, brand management, performance marketing, digital marketing, sales or consulting

Exceptional communication and presentation skills

A deep understanding of the Australia and New Zealand market and the media landscape

Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail

Strong problem solving and analytical skills

Results and detail orientated with a hands-on approach

Ability to manage ambiguity by coping with uncertainty and risk, as well as adapting to change

Preferred Qualifications:

Skills
Lending Bee Pte Ltd
13Nov
Customer Service Officer
Lending Bee Pte Ltd   via Glassdoor

To provide customer service at exemplary levels while upholding the professional image of the company

To be proactive and initiative to ensure a pleasant experience for the customers during their appointment

To provide clear and coherent explanation of loan contract terms, products and details to customers

To assist customers with their loan applications

To answer customers’ queries and to explain loan procedures over the phone

To assist with clients account management, along with    Read more

accurate and careful data entry of customer details

To help in administrative duties such as photocopying and filing when necessary

Requirements:

Entry level with right skill set

Friendly and positive attitude

Excellent communication skills

Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

Attractive salary and commission

Daily meal allowance provided

Quarterly team building activities

Incentives will be given for meeting KPIs

Highly accessible place of work near MRT, with close proximity to the heart of the city

Comprehensive on the job training will be provided

Interested applicants, please submit your CVs to career@lendingbee.com.sg

Skills
Big 3 Media
13Nov
Accounts Executive
Big 3 Media   via Glassdoor

Ever wondered how the magic on screen is created? Be it our productions, operations or business teams, there is no limit to that we can achieve together.

We are currently looking for an

Account Executive

to join the Business Development team!

Key Responsibilities:

Source for new marketing and business opportunities

Tender for government projects on GeBiz

Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services    Read more

sales, customer retention and customer acquisition

Prepare proposals and presentations to pitch to potential customers

Develop quotes and proposals

Negotiate the terms of an agreement, price and specifications with clients

Key Skills & Requirements:

A recognised Bachelor’s Degree in Business / Sales / Marketing / Mass Communications or equivalent

At least 1-2 years of relevant sales experience

Candidates with experience and keen interest in the media industry would have an added advantage

Team player with excellent communication, negotiation, and interpersonal skills

Positive attitude, self-motivated, and independent

Job Type: Full-time

Salary: $2,000.00 to $3,000.00 /month

Experience:

sales: 1 year (Preferred)

Location:

Singapore (Preferred)

Skills
MCi Career Services Pte Ltd
13Nov
Call Center Executive (Up $2500 | Office Hours | Bishan)
MCi Career Services Pte Ltd   via JobsCentral

Job Summary:
>☑ Working Hours: Monday – Friday, 9am - 6pm
>☑ Company transport provided: Yishun, Punggol, Bishan
>☑ Salary: $2000 - $2500
>☑ Location: Bishan
>☑ Training Provided
 
Job description:

Handle incoming calls, chats and email enquiries.
Handle customer inquiries with regards to services rendered
Update customer notes accordingly
Provide alternative solutions to customer's problems
Perform administrative duties with regards to customers' account management

Requirements:

Minimum Diploma/Nitec in any discipline required
Experience in a call center environment is an added advantage

Applicants    Read more

who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
 
Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
 
Alternatively, you may email your resume to [Click Here to Email Your Resume]
 
Please include the following information in your resume:
>• Education background
>• Work experiences in point forms
>• Reason (s) for leaving
>• Current and expected salary
>• Date of availability / Notice period
 
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
 
Victor Lim Khai Sian
[Click Here to Email Your Resume]
>Registration Number: R1874856
>EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Skills