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Jobs that require chatbot skill

Lazada
06Apr
Intern
Lazada   via Glassdoor

Job Description

AI Intern (Chatbot), Lazada Singapore

What is this internship about?

You will be involved in Artificial Intelligent (AI) projects, with a focus on developing AI-based chatbot application that delivers impact for improving Lazada customer care operations.

You will focus on converting customer's data insights into cognitive solutions and run experiments to improve the chatbot resolution rate.

You will learn about the Alibaba AI Technology and how to perform annotation work for    Read more

the chatbot.

You will learn the different modules of a Alibaba chatbot & design the conversation interaction.

You will be working alongside with the Artificial Intelligent (AI) Trainer team in an agile, fast-moving and collaborative environment involving AI algorithm engineers, Alibaba developers, and customer care operation experts of different expertise and backgrounds.

What will you achieve at the end of internship?

As the world adopts AI fast, where chatbots are visible in most of the websites today, the need for such AI talents will rise soon who has the experience in creating human interactions that is analytically designed. This will give you a head start into the future of demand.

You will learn and understand the Alibaba chatbot framework which will give you a foundation in chatbot technology.

You will be able to develop your presentation skills where you will own a mini project and given the opportunity to present to Lazada SG Customer Care management team.

You will gain domain knowledge on how E-Commerce works in Lazada & Redmart.

Job Requirements

Who are we looking for?

You are a bachelor student in Information System Management, Business Analytics, Computer Science, Engineering, Business Intelligence, Business or similar

You are a great team player who excels working with diverse group of colleagues and poses excellent social and communication skills

You are skilled in SQL/Python is a plus

You are proficient in Microsoft Office, especially with Excel (Pivot, VLOOKUP) skills

You are structured and possess critical and analytical thinking

You have strong planning, organisational and communication skills

You are able to work independently with minimal supervision

You are driven by results.

Skills
DBS Bank Limited
25Mar
Wealth Planning Manager/ Senior Wealth Planning Manager (Branch/Non-Branch), Consumer Banking Group
DBS Bank Limited   via DBS Bank Limited

!*!Help us delight our branch customers DBS Consumer Banking Group offers a comprehensive suite of innovative banking services and financial solutions to individuals, ranging from the man-in-the-street to the mass affluent. Providing sound wealth management and financial advisory services, we help our customers make informed decisions about their money in order to achieve their life goals. Our products and services include loans, credit cards, investment and unit trusts, insurance,    Read more

and priority banking. As a Wealth Planning Manager with Asia’s best bank, you will be part of our award-winning team based in either a Branch or Non-Branch team to provide a personalized banking experience for our customers.Fulfilling and varied, a typical workday might look like thisA wealth planning manager would primarily serve the individual retail customer and advise them on various personal banking and financial products and services offered by the bank. You are expected to seek opportunities to engage customers through branch banking touch points, tele-appointments, and/or outreach programs.You should possess sound financial knowledge and provide holistic financial planning advice to the customers. To identify suitable financial solutions offered by the bank to meet their financial goals. You need to have a good understanding of the banking regulations and to adhere to the rules and guidelines when conducting business.  You should always conduct yourself professionally and deliver service standard as prescribed by the Bank service values. You are expected to achieve a balanced scorecard set by the company.  If
based in a Non-Branch environment, you will be assigned to a centralized office
where focus will be on tele-prospecting.We want driven, service-oriented individuals like you with\:  A degree in any disciplineA willingness to work on a flexible schedule that includes weekendsA passion for banking and wealth managementExcellent communication and listening skillsConfidence and Presentation skillsAbility to explain complex information clearly and simplyWhat we offerYou can expect a competitive salary, a benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Find out more here.Ready to apply? Take the next step.Click on the link below to apply and receive an email notification from our AI Chatbot, JIM within 2 hoursInteract and complete the mandatory assessments on JIMYou will be invited for a face-to-face interview with our Branch Manager and HR if you are shortlisted

Skills
DBS Bank Limited
25Mar
WPM Insurance Specialist/ Senior WPM Insurance Specialist - (Branch/Non-Branch), - (Branch/Non-Branch), Consumer Banking Group
DBS Bank Limited   via DBS Bank Limited

!*!Help us delight our branch customers DBS Consumer Banking Group offers a comprehensive suite of innovative banking services and financial solutions to individuals, ranging from the man-in-the-street to the mass affluent. Providing sound wealth management and financial advisory services, we help our customers make informed decisions about their money in order to achieve their life goals. Our products and services include loans, credit cards, investment and unit trusts, insurance,    Read more

and priority banking. As a Wealth Planning Manager with Asia’s best bank, you will be part of our award-winning team based in either a Branch or Non-Branch team to provide a personalized banking experience for our customers.Fulfilling and varied, a typical workday might look like thisA wealth planning manager would primarily serve the individual retail customer and advise them on various personal banking and financial products and services offered by the bank. You are expected to seek opportunities to engage customers through branch banking touch points, tele-appointments, and/or outreach programs.You should possess sound financial knowledge and provide holistic financial planning advice to the customers. To identify suitable financial solutions offered by the bank to meet their financial goals. You need to have a good understanding of the banking regulations and to adhere to the rules and guidelines when conducting business.  You should always conduct yourself professionally and deliver service standard as prescribed by the Bank service values. You are expected to achieve a balanced scorecard set by the company.  If based in a Non-Branch environment, you will be assigned to a centralized office where focus will be on tele-prospecting.We want driven, service-oriented individuals like you with\:  A degree in any disciplineA willingness to work on a flexible schedule that includes weekendsA passion for banking and wealth managementExcellent communication and listening skillsConfidence and Presentation skillsAbility to explain complex information clearly and simplyWhat we offerYou can expect a competitive salary, a benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Find out more here.Ready to apply? Take the next step.Click on the link below to apply and receive an email notification from our AI Chatbot, JIM within 2 hoursInteract and complete the mandatory assessments on JIMYou will be invited for a face-to-face interview with our Branch Manager and HR if you are shortlisted

Skills
United Overseas Bank Ltd (UOB)
20Mar
First Vice President, Data Scientist
United Overseas Bank Ltd (UOB)   via JobsCentral

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this    Read more

time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the DepartmentThe Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.Job ResponsibilitiesThe Role
The role is based in Singapore and will be part of a team of over 40 analysts supporting Personal Financial Services (PFS), Business Banking (BB) and Private Banking (PB) business segments in Singapore and regionally.

Responsibilities

Identify, initiate and lead data science / advanced analytics projects in the area of sales, marketing, CRM / customer engagement, risk, compliance and operational efficiency.
Leverage big data, machine learning and new technologies (voice, video, NLP, chatbot, etc) to support PFS, BB and PB management in achieving business KPIs – increase revenue (acquisition, advisory, cross-sell, attrition, pricing, etc), enhance customer engagement (sentiment analysis, call-centre, recommender engine, NPS, etc), reduce losses (alternative credit scoring, fraud, etc) and improve operational efficiency / effectiveness (optimization, RPA, OCR, visualization tools, etc)
Acquire, process and monetize internal and external data. This includes proactively sourcing for and working with external partners (fintechs, data providers, commercial entities and government agencies, etc)
Support end-to-end operationalization of analytic models. This includes generating requirements, testing and working with internal technology teams and external vendors
Continuously engage business managers and build relationships with internal and external stakeholders. Must be able to present / communicate complex concepts in simple terms / language, and translate data and models into actionable business insights

Job Requirements
Relevant degree in Statistics / Computer Science, etc. MBA / post graduate degree is highly desired
More than 5 years of practical / commercial data science experience in a financial institution, fintech or other similar organizations. Must be equally comfortable in doing hands-on work as well as leading teams / junior colleagues
Extensive experience in Python, R and Scala on Hadoop / Spark big data pipeline (specifically, Cloudera platform for data engineering and data science). SAS and SQL experience also very useful. Cloud (AWS, Google, Azure) certification / experience is a bonus.
Analytical mind with sound business insight, excellent communicator (verbal and written), highly meticulous, and self-motivated
Maturity that will enable the candidate to be a credible counterpart to business managers and senior management, and the ability to develop on-going ‘trusted advisor’ relationships based on the ability to understand, analyse, discuss and address key business challenges raised

Be a part of UOB FamilyApply now and make a difference.

Skills
AIA Singapore Pte Ltd
20Mar
Section Head, Customer Service & Service Quality
AIA Singapore Pte Ltd   via JobsCentral

Bring your career aspirations to life with AIA!To drive and execute customer centric strategies and capabilities to our clients and business partners which include managing the various customer touchpoints using emails, contact center, MAIA ChatBot, eBenefits portal and customer service counter, with the objective to support the business to progress from being a provider to partner and be a digitally enabled insurer.

Implement strategies to drive higher utilization to    Read more

service customers using  digital platforms such as MAIA ChatBot and Portal than calls and emails in the long termWork with OSS Contact Centre (in KL) to develop customer centric strategies to deliver consistent high standard of service delivery to our customers and business partnersBuild service capabilities by developing and implement training and development program jointly with OSS Contact Centre Head for OSS Contact Centre Staff with the objective of strengthening and deliver excellence customer serviceCross training of staff within the team to be able to support all customer touchpoints relating emails, MAIA ChatBot, calls etc.Implement action plan to increase participation for CSAT (Customer Survey) and achieve ratings of 4 and 5Drive MAIA utilization rate, focus on accuracy, contents and increase customer ratings for MAIA ChatBot in accordance to the expected outcomes defined in the business case.Implementation of LiveChat in the MAIA ChatBot RoadmapActive involvement and implementation of CRM and CTIProvide training of CRM/CTI to the teamsEngage OSS in the implementation of CRM and CTIDevelop strategies and action plans to achieve the KPIs for CRM and CTI in the business caseSupport the business to promote and increase the utilization of e-Benefits Portal by customers and business partnersActive involvement and engagement with customers and business partners to meet customer service deliverables and expectationsIdentify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.Work closely with the other functional areas such as Billings, Claims, Middle Office and Sales to drive high service outcomes for our customers and business partnersWork and liaise with the respective CS teams, Legal, Compliance, Service Quality Team and/or any other relevant teams to address and resolve any escalation from customers who direct their complaints to MAS, PDPC or any other authorityWork with OSS, Internal Controls and Compliance Teams to prevent potential data incident, breaches and strengthen risk and controls
Job RequirementsMin. Degree holder with more than 8 years’ experience in a managerial role.Experience in customer service and corporate solutions product as well as operations knowledge are essential.Build a career with us as we help our customers and the community live healthier, longer, better lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Skills
Jobster Pte Ltd (EA License No: 06C5060)
12Mar
Project Technical Manager
Jobster Pte Ltd (EA License No: 06C5060)   via JobsCentral

Contract / Perm Role 
Working location: Nearby Red Hill MRT 
Working hours: Monday to Friday, 830am to 6pm

 
Job Responsibilities: 
 
Project Management

Analyze and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organization. Understand customer needs so as to alight them to IT planning and management.
Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business    Read more

users and architect/designer
Define project resources, performance reviews and post implementation evaluations
Manage the scope definition and change control mechanism
Manage resources including hardware, software, human resource facilities and logistics required for project to ensure completion within budget.
Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline or operation objectives. These activities will involve in incident management, problem management, change management, escalation management and vendor management.
Monitor the agreed service level and provide regular reporting to relevant parties. Submit progress reports. Propose and implement action plan when required.
Review project documentation to ensure that it meets customers requirement and conforms to quality management

Customer/ Vendor Management

Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
Manage contracts and subcontractors
Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
Clear and open communication with customers on project issues or clarification.

Team Management

Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
Plan, track and monitor the tasks assigned to the team leader/ members
Delegate tasks effectively by providing clear and specific instructions and goals
Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
Participate in leadership activities and providing performance feedback and developmental coaching
Monitor and improve team performance, providing leadership, coaching, and performance management

Business Development

Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s), Service Delivery Director for development of that opportunity. 
Be involved in pre-sale activities.

 
Requirements:

At least 3 years in IT project lead role
Minimum 3 to 5 years of network / server / programming experience (Scripting, Powershell, C#)
Infra (Systems & Networking) implementation experience or End Point implementation experience
At least any THREE of the following experiences will be required; 
>
>Data Center Infra (network, System & Security) Implementation experience
ITIL v3 / v4 Foundation
Project Management
Staff Management
Technical Certification (Network, Server)
Security
Analytics
Artificial intelligence for services
Chatbot
IoT
Cloud

Certification in project management: PMP, CITPM or COMIT will be a plus

 
 
*We regret to inform that only shortlisted candidates will be notified*

Skills
Marina Bay Sands Pte Ltd
10Mar
Assistant Trainer / Trainer
Marina Bay Sands Pte Ltd   via JobsCentral

Job Responsibilities Conduct monthly departmental call audits, evaluate and gather feedback from call monitoring to determine the appropriate actions to be taken to ensure standards are kept Ensure departmental Service Quality Review (SQR) Audit and Leading Quality Assurance (LQA) Audit are met through consistent follow up, coaching and training where appropriate Assist in the analysis of training needs through the study of customer feedback, complaints, Team Member feedback    Read more

(both within the department as well as other departments) Participate in the review of Standard Operating Procedures (SOPs) and be familiar on the usage of all the various applications used in the call centre Develop training curriculum relevant to the team and aligned with the company vision and mission which includes all system applications, customer experience training programs and processes Develop the necessary examination questions for Team Members evaluation and assess their performance and readiness accordingly Deliver training curriculum as guided and required in a fun, interactive and enthusiastic way Ensure a “one stop shop” where all training information and Standard Operating Procedures are uploaded into the prescribed knowledge management tool timely and accurately Be ‘immersed’ into the operational floor to ensure that training is kept relevant and have a good understanding of operational challenges, etc. Ensure that information relating to the Team Member’s training enrollment, completion, feedback, etc are channeled to the appropriate parties including the Administrator to the Director, Call Centre Operations Ensure clear and consistent communication on all matters pertaining to training and operational matters Translate all team member training to a chat bot Build, train and refine chat bot ability and the scenarios Perform comprehensive testing and QA on the chat bot Any other responsibilities that may be assigned from time to time Job Requirements Diploma or University Degree Qualifications in Computer studies or coding will be an added advantage WSQ Advanced Certificate in Training and Assessment (ACTA) Version 4 WSQ Diploma in Adult and Continuing Education (DACE) will be an added advantage A minimum of 3 year experience in an established international hotels or customer-service environment The successful candidate will have prior experience in developing and delivering training Have worked in a call center environment is highly desired but not a must Have strong operational background driving operational and service excellence Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel, Powerpoint, Project and Visio Knowledge of training tools such as Articulate and SAP Success Factors. Property Management System, or other Hotel related applications will be an added advantage Knowledge in training Chatbot will be a strong advantage Pays attention to details and have strong customer service skills A team player and takes initiative to assist Team Members when required The preferred candidate must have a positive, fun and enthusiastic personality Have impeccable follow-through; and “Can Do” attitude and mindset Able to manage and prioritize workload Able to work independently with little supervision Excellent time management, organizational, communication and motivational skills Well-groomed and professional disposition Work is carried out predominantly in the Call Centre Operations office in Singapore but is subject to change to meet business/operational needs Must be willing to work any day of the week and on rotational shift when business requires

Skills
Lazada
09Mar
Intern
Lazada   via Glassdoor

Job Description

AI Intern (Chatbot), Lazada Singapore

What is this internship about?

You will be involved in Artificial Intelligent (AI) projects, with a focus on developing AI-based chatbot application that delivers impact for improving Lazada customer care operations.

You will focus on converting customer's data insights into cognitive solutions and run experiments to improve the chatbot resolution rate.

You will learn about the Alibaba AI Technology and how to perform annotation work for    Read more

the chatbot.

You will learn the different modules of a Alibaba chatbot & design the conversation interaction.

You will be working alongside with the Artificial Intelligent (AI) Trainer team in an agile, fast-moving and collaborative environment involving AI algorithm engineers, Alibaba developers, and customer care operation experts of different expertise and backgrounds.

What will you achieve at the end of internship?

As the world adopts AI fast, where chatbots are visible in most of the websites today, the need for such AI talents will rise soon who has the experience in creating human interactions that is analytically designed. This will give you a head start into the future of demand.

You will learn and understand the Alibaba chatbot framework which will give you a foundation in chatbot technology.

You will be able to develop your presentation skills where you will own a mini project and given the opportunity to present to Lazada SG Customer Care management team.

You will gain domain knowledge on how E-Commerce works in Lazada & Redmart.

Job Requirements

Who are we looking for?

You are a bachelor student in Information System Management, Business Analytics, Computer Science, Engineering, Business Intelligence, Business or similar

You are a great team player who excels working with diverse group of colleagues and poses excellent social and communication skills

You are skilled in SQL/Python is a plus

You are proficient in Microsoft Office, especially with Excel (Pivot, VLOOKUP) skills

You are structured and possess critical and analytical thinking

You have strong planning, organisational and communication skills

You are able to work independently with minimal supervision

You are driven by results.

Skills
AiChat
05Mar
Project Manager/ Executive (Digital)
AiChat   via Tech In Asia

We are now on the lookout for a Project Manager to join our growing team.
Responsibilities 
· Gathering project needs from clients, translating them into stakeholders-ready requirements 
· Leading internal and external project team kickoff 
· Determine project requirements, constraints, dependencies, success criteria, budget, timeline 
· Assess project feasibility against requirements, time, budget, workload 
· Define and ensure project objectives are met, within agreed parameters of cost, duration and quality 
· Assist in preparation of    Read more

documents such as Pitch decks, Request for Proposals (RFP), Work Specification Documents (WSD), Statement of Work (SOW), Contact Reports, Project Timelines and Training Documentations 
· Collaborate closely with cross-functional teams to achieve organisation & project objectives 
· Identify potential project risks and recommend risk prevention/mitigating measures 
· Grow and manage our network of trusted partners, independents and vendors 
· Track and report project performance based on predefined metrics 
· Play a significant role in testing and checking of deliverables against project requirements, ensuring good quality work is delivered 
Requirements 
· 3 to 5 years of experience in digital project management 
· Understand the full project lifecycle of a digital nature 
· Experience in Agile/ Scrum project management methodology 
· Have a good understanding of the digital landscape and web technologies 
· Understand the project life cycle of a digital nature 
· Strong written, verbal communication, presentation, and negotiation skills 
· Competent with Microsoft Project for timeline planning and tracking 
· Be able to produce well-defined documentation 
· Strong analytical, conceptualisation and problem-solving skills 
· Pay attention to every little detail, and not accept mediocre work 
· Embrace a culture of ownership, openness and integrity 
· Curious, hungry and self-driven 
· Experience in chatbot projects will be a plus

Skills
AiChat
05Mar
Chatbot Developer (Singapore)
AiChat   via Tech In Asia

Job Responsibilities:
Support Lead developer with architectural design and development of the chatbot platform ensuring high performance, solid reliability, string resilience, low latency and high flexibility.
Work closely with product management/leadership teams to design and build new features and insightful metrics focused on making top class user experience
Build tools and drive system improvements to make it easier for customer and app teams to adopt and use the platform.

Requirements:
2-5years total experience    Read more

in IT systems development with a focus on digital (web) platforms  
Experience in developing applications using PHP, Laravel, AngularJS, jQuery, Node.js, Python  
Demonstrated success evaluating and adopting emerging technologies  
Experience with Artificial Intelligence, machine learning & NLP is a plus  
Experience with project management tools like JIRA, Asana  
Ability to work well under pressure in a fast pace startup environment  
Demonstrated ability to understand complex telecommunications network system architecture and come up with system solutions to resolve complex business problems  
Bachelors in Computer/Electronics/Electrical Engineering or Computer Science; Advanced degree in related area preferred

Skills