Sign in or register for a JobTech account.

Jobs that require customer support skill

A-IT Software Services Pte Ltd
24Aug
Support Analyst (Murex)
A-IT Software Services Pte Ltd   via JobTech

YOUR CLIENT

A leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, the bank operate through the head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

YOUR ROLE

  • To provide production support for the Murex implementation across multiple asset classes
  • To monitor production Murex Batches, DataMart Reports for multiple entities during the shifts (24/6)
  • To protect the stability of the production environment and ensure system availability for users
  • To engage the business users, providing proactive, timely, effective and efficient support
  • Contribute positively to the Murex support team, ensuring that the team provides proactive, timely, effective and efficient support to users.
  • Participate in the support activities which could be application specific or across the organisation.
  • Adopt operational workflow and processes, i.e. timely incident logging, quality issue/impact communications and appropriate escalations to the team lead and management.
  • Followed control procedures within the team, e.g. change standards and release processes.
  • Analyse and route issues to proper teams and oversee issues and resolution to closure.
  • Participate in testing of any enhancement or bug fixes delivered by development team or vendor.
  • Follow-up with vendors, development team for the bug fixes and participate in testing.
  • Participate in any BCM activities or infrastructure-related upgrades.

YOUR PROFILE

  • Degree in Computer Science / Engineering or related disciplines.
  • At least 3 years of hands-on application support experience in Murex, preferably L1 support experience in an investment bank.
  • Good understanding of Control-M and Murex DataMart.
  • Independent, proactive and self-starter with excellent interpersonal and communication skills.
  • Strong analytical and good problem solving skills.
  • Ability to work in a fast-paced and team-oriented environment.
  • Good understanding of ITIL methodology
  • Experience in working with the following technical platforms / programming languages - Unix, Oracle and scripting.

PRO-TIP: Even if you only have SOME of the requirements do apply and we’ll talk further.

Angel Felismino | angel@aitsoftware.com | +65 9165 5490 | www.aitsoftware.com

Skills
TREA Pte Ltd
08Aug
Sales Executive - TREA Pte Ltd - Basic + Commission
TREA Pte Ltd   via JobTech

TREA Pte Ltd is looking for confident sales executive to expand our clientale. We are a customization company on printing and manufacturing of corporate gift and apparel products, targeting corporate businesses.

 

Contact us if you are goal oriented, self motivated and wish to achieve high income for themselves.

 

Official website: www.shopwith-trea.com

 

Job Types: Full-time with basic pay and no cap commission.

 

Monthly Salary: $1,800 - $4,000 ++, excluding transportation claim

 

 

Responsibilities:

  • Able to generate new leads through cold-calling and/or cold visit.
  • Provide professional recommendations and excellent customer service to clients.
  • Documentary of all prospects contacts, follow up and opportunities.
  • Maintain and expand sales with new and existing clients.

Requirements:

  • Minimum 2 years of experience in outbound sales such as outdoor and B2B sales.
  • Candidate passes at least GCE “O level”
  • Able to work under pressure and fast paced environment.
  • Goal driven, enthusiastic and eager to learn.
  • Able to work independently.
  • Well spoken in both English and Mandarin with excellent communicating skill.
  • Comfortable in communicating with cold clients via phone calls and in person

Skills
AAP CONSULTING PRIVATE LIMITED
18Oct
Customer Service Officer
AAP CONSULTING PRIVATE LIMITED   via Glassdoor

Requirements:

Minimum Secondary level. 5 days’ work week. Must be able to perform shifts and work on weekend(s) & public holiday(s). Customer service oriented.

Salary depend on individuals’ experience & qualification. Interested applicant, please deposit your resume to

Skills
Hilton Hotels & Resorts
18Oct
Human Resources Officer
Hilton Hotels & Resorts   via Glassdoor

Job Summary

A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.

What will I be doing?

As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and    Read more

employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:

Support and advise Managers on proper policies and procedures

Manage succession planning with senior managers during the bi-annual appraisal process

Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability

Ensure absence monitoring is in line with company guidelines

Maintain online personnel system, payroll system, and monthly reporting

Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out

Assist in determining departmental training requirements

Ensure completion of training for hotel security, fire regulations and other health and safety legislation

Assist in the organisation of Team Member social events

Work with local organisations and schools to promote the hospitality industry

Promote and endorse staff benefits

Assist and resolve team member and management queries

What are we looking for?

A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in Human Resources Officer or equivalent role

Positive attitude

Good communication and people skills

Committed to delivering a high level of customer service, both internally and externally

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure

Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of hospitality

Good knowledge of employment law and employee relations

IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Skills
Amazon
18Oct
Apac Business Analyst, Service Launch
Amazon   via Glassdoor

AWS is one of Amazons fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp,    Read more

Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their legacy technology and build new innovative businesses.

We are currently looking for a Business Analyst to support our Technical Program Management function in the launch of complex services. In this role you will be responsible for the end-to-end business analyses that underpin the launch of our services in the regions and areas across Asia Pacific. Responsibilities include the analysis of market opportunities, the collection of business and technical requirements from internal and external customers & various source systems, the building of business cases for services across regions and areas, and the tracking of the successful production launch that delivers on service adoption and business case expectations. The ability to use advanced reporting tools and work with a multitude of source systems is critical for the role.

The successful individual will need to have the ability to navigate in a fast-paced environment, haves superior attention to detail, be independently motivated, works well across different groups, and be able to multitask. The ideal candidate will have possess:

· Excellent Time Management Skills

· Results Oriented

· Excellent Analytical and Judgment Skills

· Attention to detail & accuracy

· Excellent Professional Communication Skills (Written & Verbal)

· Team Oriented

· Self-Motivator/Excellent Initiative/Flexible

· Strong Customer Service Skills

· Proven Planning and Organizational Skills

Basic Qualifications

· 3+ years experience in business strategy, operations or finance function

· Advanced experience in the use of standard tools like Tableau, Salesforce.com, Excelrtifications, like PMP, CSM, are a must

Preferred Qualifications

Bachelors Degree in Accounting, Finance or Business preferred.

Skills
Autodesk
18Oct
Client Services Representitive
Autodesk   via Glassdoor

Location: Singapore

Job ID: 19WD35373

Position Overview

Autodesk is looking for an experienced Client Services professional to join our APAC Client Services team. The Client Service Representative will provide operational and customer support to both external and internal stakeholders via phone, chat and email.

Responsibilities

Lead and drive operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries (Cases pertaining to orders, order    Read more

status and shipping information, products, licensing and asset management, prices, product availability. Research and analyze historical data to provide solutions)

Ensure that all Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global SLOs

Ensure high level of partner satisfaction and responsiveness to escalations resolutions

Take ownership of partner on-boarding processes and trainings and contributes in global initiatives for enhancing overall partner experiences

Analyze metrics and initiates daily action plans for resource optimizations

Establish scalable partnerships to deliver solutions to global partners

Collaborate with cross-functional teams to deliver efficient service solutions to global partners and customers

Maintain good working relationships and communications with multiple internal stakeholders and (external) partners to facilitate all transactional and operational activities

Execute all month-end and quarter-end activities flawlessly

Demonstrate and appreciate the diverse culture and supports the creation of greater synergies and innovations within the organization

Champion Autodesk’s initiatives though individual’s activities and behaviors and promotes and inspires others to Autodesk’s directions and goals

Handle Activation and License file to support End Customer and partners

Minimum Qualifications

Degree in Business, Supply Chain, Logistics Management or Diploma Holder with relevant experience required

Minimum 3 years of work experience in customer service, logistics or order management process

Good communication skills

Demonstrate analytical, problem solving and decision-making skills

Flexible and adaptable to work in a global and multi-cultural environment

Working experience in SAP sales order management, Siebel and Salesforce.com preferred

Candidates with additional language skills are welcome, both written and spoken (Korean, Chinese, Japanese, Portuguese, French, Italian, German & Spanish)

<b>

Skills
Autodesk
18Oct
Client Services Representative
Autodesk   via Glassdoor

Location: Singapore

Job ID: 19WD35477

Position Overview

Autodesk is looking for an experienced Client Services professional to join our APAC Client Services team. The Client Service Representative will provide operational and customer support to both external and internal stakeholders via phone, chat and email.

Responsibilities

Lead and drive operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries (Cases pertaining to orders, order    Read more

status and shipping information, products, licensing and asset management, prices, product availability. Research and analyze historical data to provide solutions)

Ensure that all Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global SLOs

Ensure high level of partner satisfaction and responsiveness to escalations resolutions

Take ownership of partner on-boarding processes and trainings and contributes in global initiatives for enhancing overall partner experiences

Analyze metrics and initiates daily action plans for resource optimizations

Establish scalable partnerships to deliver solutions to global partners

Collaborate with cross-functional teams to deliver efficient service solutions to global partners and customers

Maintain good working relationships and communications with multiple internal stakeholders and (external) partners to facilitate all transactional and operational activities

Execute all month-end and quarter-end activities flawlessly

Demonstrate and appreciate the diverse culture and supports the creation of greater synergies and innovations within the organization

Champion Autodesk’s initiatives though individual’s activities and behaviors and promotes and inspires others to Autodesk’s directions and goals

Handle Activation and License file to support End Customer and partners

Minimum Qualifications

Degree in Business, Supply Chain, Logistics Management or Diploma Holder with relevant experience required

Minimum 3 years of work experience in customer service, logistics or order management process

Good communication skills

Demonstrate analytical, problem solving and decision-making skills

Flexible and adaptable to work in a global and multi-cultural environment

Working experience in SAP sales order management, Siebel and Salesforce.com preferred

Candidates with additional language skills are welcome, both written and spoken (Korean, Chinese, Japanese, Portuguese, French, Italian, German & Spanish)

<b>

Skills
Aspect Software
18Oct
Marketing Specialist
Aspect Software   via Glassdoor

Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

Job Description

GENERAL    Read more

SCOPE & SUMMARY (Singapore based – remote worker with Regus access card)

Marketing Specialist: Reporting to the International Marketing Director (based in UK), the Senior Marketing Specialist ANZ & North Asia is responsible for the delivery and execution of marketing programs that drive sales effectiveness and pipeline growth for our existing customer base and for new business acquisition. The Specialist will have a successful marketing program background and demonstrated ability to lead and implement key tactics (email marketing, telemarketing, social media, webinars, conferences, trade shows, events, user groups, etc.). In addition to field marketing, the marketing specialist will also play a key role in the development, delivery and reporting of global marketing programs & will develop marketing strategies for new and existing products and services. They will research trends and technologies to ensure products meet customer needs. Creates marketing programs to popularize the products to customer audiences and support our customer first strategy. Works with sales to ensure that sales reps have necessary product collateral and advertising materials.

PRIMARY ROLE & RESPONSIBILITIES

* Deliver on regional marketing demand plans focused on new logo demand generation and installed base upsell/cross-sell activities

* Deliver programs on time and on budget to targeted results; continually monitor, analyze and tune campaigns to maximize ROI

* Develop an understanding of Aspect customer base and products to actively and creatively come up with suggestions for tools and lead generation activities

* Provide best practice guidance, and input into local sales and marketing activities such as, customer site seminars, user group events and nurturing activities

* Create, manage, and track marketing campaigns within Salesforce.com and the Pardot marketing automation system; adhere to all stated marketing operations processes

* Collaborate with the marketing operations team to report on programs through the marketing and sales pipeline

* Collaborate with the marketing creative services team to develop and deliver marketing support materials such as email invitations and landing pages to support programs and campaigns

*Lead marketing programs, campaigns, and projects as assigned

*Manage webinars, and trade shows or smaller events as needed

*Budget management

*PR and social media support

*Manage third party vendors

*Manage and coordination with local channel partners with marketing activities, ROI, support channel partner with MDF application, processing and reimbursement and next steps

* Other duties as assigned

Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

* Ability to communicate complex information to people of all levels: peers, subordinates, sales and leadership.

* Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.

* Exercises judgement within defined policies.

* Works on problems of diverse scope where analysis of situation or data requires evaluation of identifiable factors.

* Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Develops and administers budgets, and performance requirements.

* Familiarity with email marketing best practices a plus

* Excellent communication, interpersonal skills and ability to manage by influence

* Ability to communicate and interface with senior management

* Ability to work under pressure and balance multiple priorities to meet timelines

* Strong team player

JOB REQUIREMENTS

* 5 + years of experience.

* Bachelors degree in marketing or communications preferred or equivalent experience.

* Proficiency in Mandarin (speaking) essential

* Ability to pass a background check may also be required.

* Physical requirements include sitting for long periods of time, lifting up to 75 lbs. on occasion.

* Strong project management skills required.

* High level of proficiency in Microsoft Office, webinar software, sales force automation and marketing automation software required.

* Position requires the ability to travel on occasion (up to 30% of the time), and the ability to meet tight deadlines.

*KM1-LI

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Skills
ST ANDREW&#039;S MISSION HOSPITAL
18Oct
Admin Assistant
ST ANDREW&#039;S MISSION HOSPITAL   via Glassdoor

Roles & Responsibilities

JOB DESCRIPTION

Ensure accurate and timely updates of residents and clients’ records and attendance in database and ensure timely submission of residents and clients' data to relevant authorities and agencies

Process and submit monthly transport billing reports for DACs clients for approval

Monitor monthly aging reports of residents and clients’ fee payment

Prepare statistical reports for government agencies

Filing and scanning of documents and contracts

Responsible for procurement of stationery and equipment    Read more

for office use and maintain monthly stock count

Responsible for procurement of refreshments for meetings

Handle residents and client’s insurance claims

Responsible for photocopying and distributing of circulars and collating/ collecting of reply slips from residents/ clients/ coaches/ parents and/or caregivers

Distribution of collaterals to staff and clients

Perform front desk reception and customer service duties such as attending to incoming calls, emails and walk-in visitors

Attend to incoming and outgoing mails, monitor and track registered mail status

Cover Minute/Note taking duties for meetings

Any other duties as may be assigned from time to time

JOB SPECIFICATIONS

Candidate must possess at least O Level or equivalent (Pass in English is a must)

Candidate must be comfortable to work with individual with special needs

Preferably 2 years’ administration work experience

Conversant with Microsoft Application such as Word, Excel and PowerPoint

Proficient in data processing

Ability to work independently with minimum supervision

Strong co-ordination skill

Good interpersonal skills

WORKING HOURS

8.30 am to 6.00 pm (Monday to Friday)

Skills
Bizgo
18Oct
Product Manager
Bizgo   via Glassdoor

Job Description:

As part of our international market expansion, we are looking for an experienced ERP Product Manager who can nurture and guide our products. This is a key role in the corporate team – you will be responsible for determining the future direction of our products including features, functionality and capabilities. You will intimately understand our market and identify customer pain points and deliver solutions to make their    Read more

business easier.

You must be amazing at prioritising and juggling multiple concurrent responsibilities and requests. You will interact with the Sales, Marketing, Professional Services, Development and Support teams, and of course, the end users themselves. You will work with both customers and prospects – attentively listen, understand, prioritise their feedback and handle product enhancement requests. You will translate what customers express as ‘wants’ into features that they actually need and use. You will manage the white spaces and be responsible for feature delivery through completion. You will be a ring-master in a very busy, well-orchestrated and exciting circus.

We are growing rapidly and the lines of responsibility are often blurred. We want people who are excited about the opportunity to do and learn things that may be outside their normal areas of expertise. If you’ve ever said, “That’s not my job”, or pointed a finger when something failed – walk away now.

Responsibilities:

Develop the software product strategy and roadmap, taking into account customer needs, schedule limitations, resource constraints and product scalability; assess market impact and provide competitor insights.

Talk to customers regarding their needs and how they can be adapted into features that align with our business and development goals.

Understand the technical capabilities and constraints of our development platform, and guide customers to solutions that ensure our future scalability.

Define continuous product updates to improve customer experience, product scalability and commercial performance.

Prepare clear and concise product requirements documentation with prioritised features and corresponding justification that has been developed with key stakeholders.

Work closely with our partners to capitalise on their assets, expertise and reach in order to communicate effectively with our target customers in labs and research administration.

Requirements:

7+ years ERP or financial solution experience

Product management experience preferred

SaaS experience preferred

Excellent spoken and written English language skills

Degree in Accounting or an IT-related field or equivalent experience

Efficient, rigorous and well-organised, but also pragmatic and flexible

Willingness to roll up your sleeves to get the job done

Ability to check your ego at the door, participate in clear-headed brainstorming sessions and arguments for the betterment of the product

Uncompromising attention to detail, extremely organised, great at solving problems and able to handle multiple projects simultaneously

Ability to adapt to a fast-paced environment and changing business priorities

Highly customer-focused with the ability to identify and articulate the required needs and product requirements

Proven ability to manage and mentor a team

Proven ability to influence cross-functional teams without formal authority

Periodic travel required

Send your application to careers@bizgo.com stating your current and expected salary and notice period.

BIZGO is committed to equal employment opportunity for applicants and employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability or age.

Skills