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Jobs that require customer support skill

A-IT Software Services Pte Ltd
18May
Application Tester
A-IT Software Services Pte Ltd   via JobTech

Job Description

  • Provide efficient, effective and timely testing support for new system/and or new features rollout across the region.
  • Understand UAT test cases and end to end flow of new rollout (Training will be provided).
  • Prepare test scenarios, test conditions, test cases & scripts for UAT.
  • Prepare UAT test data to support required testing.
  • Perform user acceptance testing.
  • Create and maintain testing issues in JIRA or any other tool as stipulated.
  • Prepare and publish test progress reports, test summary report, follow-up tasks to various stakeholders.
  • Escalate issues, risks to project manager / coordinator.
  • Conduct UAT / defects calls between Tech, users and testers.
  • Actively involved in daily / weekly project discussions with tech, users, stakeholders.
  • Actively involved in application deployment in greenzone (off operational hours).
  • Support ad-hoc support for operational tasks and customer experience related projects.

 

Requirements

  • Ideally with minimum 1 to 2 years’ experience in supporting System/UAT testing.
  • Some project management experience is a plus.
  • Good communication skills in English – both written and Oral.
  • Excellent command of Microsoft Excel. Knowledge of Microsoft O365 is a plus.
  • Detail-oriented with excellent organizational skills.
  • Proactive and be willing to ask questions and share ideas.
  • Good team player and must be able to interact with team members at all levels to manage and complete varied projects and assignments.
  • Independent, flexible and willing to support other duties as assigned.
  • Perform work with minimum errors with limited supervision.
  • Motivated, self-starter with analytical mindset.

 

Skills
Recruitexpress
31Dec
6 Months - 1 Year Contract Customer Service ($1800 - $2500) SWA
Recruitexpress   via Recruitexpress

Location: Central
Salary: $1800 - $2500
Working Hours: Mon- Fri –8.30am – 5.30pm /  9am to 6pm with 1-hour lunch break & Sat: 9am – 1pm (Alternate)

Job Description

Respond to customer enquiries via phone / email
Processing of Claims
Provide payment arrangement
Identify and investigate discrepancies

If you meet the requirements of this role, please email a detailed resume in Word document to Aslin Wong Mun Ning.
CEI Registration No.: R1326393
Tel: 67351900
Email: aslinwong@recruitexpress.com.sg
Licence No: 99C4599
*All information will    Read more

be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Skills
Recruitexpress
31Dec
Call Centre Officers x 5/ Central/ $1800 - $2300
Recruitexpress   via Recruitexpress

Responsibilities 

Attending to inbound calls
Attending to call back requests from customers
Ensure follow up on cases escalated
Filing of claims for customer 
Point to point enquiries from customer
Perform simple investigation for cases
Attending to emails enquiry when necessary
Other ad hoc duties as assigned by Supervisors

Requirements: 

Min GCE  O/‘A’ Level Holder/ Diploma 
Have previous experience in call centre/ customer service will be advantageous 
A team player with good interpersonal and communications skills
Self-motivated and able to work independently    Read more

with minimal supervision

Working Hours: 

Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Skills
Recruitexpress
31Dec
Temp Dental Clinic Receptionist / Contract Patient Service Officer (Immediate / 5.5 days) - HSJ
Recruitexpress   via Recruitexpress

Job Scope

Providing frontline customer service and handle counter registrations, scheduling appointments
Collection of payments and basic admin duties
Explain to the patients what kind of treatment they will be receiving prior to the procedure
Liaise with patients and family members and educate on medical follow up appointments
Assist doctor in consultation rooms
Ad-hoc duties

Job Requirements

Min GCE "N" Level  / Diploma
Customer service experience required
Willing to walk and stand for long hours, dealing with patients    Read more

in close contacts and comfortable to work in a hospital settings
Flexi / Office / shift hours available
Able to commence work immediately / short notice

All Interested candidates are invited to email your resume in MS Word format to:
jen.ooi@recruitexpress.com.sg
>
>Jenalyn Ooi Huai Sian (R1765551)
> Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599
We regret to inform that only suitable candidates will be shortlisted for an interview.

Skills
Recruitexpress
31Dec
Retail Pharmacy Assistant (OFFICE HOURS)
Recruitexpress   via Recruitexpress

Providing prompt customer service
Attending to customers’ enquiries
Cashiering duties
Stock taking
Inventory check

Requirements

Min GCE ‘N’/’O’ Levels
Able to start work within short notice/immediately
Good interpersonal skills

For interested candidates, please send your most recent and updated resume to michelle.lee@recruitexpress.com.sg
Subject heading: Retail Assistant - HMLT

Michelle Lee Ser Min
> (R1440070)
> Recruit Express Pte Ltd
EA License No. 99C4599

Skills
Recruitexpress
31Dec
Perm Customer Service Agents ($2800 - $3600) SWA
Recruitexpress   via Recruitexpress

Monday - Friday, 10am - 7pm 

Summary of Responsibilities
• Demonstrates effective, clear and professional written communication to Indonesian customers in Bahasa.
> • Provides prompt and efficient service to  users including appropriate escalation of any issues.
> • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
> • Demonstrates strong problem solving capabilities and assist customers in case of any issues
>
>Requirements:

Proficiency in Bahasa Indonesia or Bahasa Malayu is required due    Read more

to the need to liaise with the local counterparts in Indonesia Market

If you meet the requirements of this role, please email a detailed resume in Word document to Aslin Wong Mun Ning.
CEI Registration No.: R1326393
Email: aslinwong@recruitexpress.com.sg
EA: 99C4599
> Tel: 67351900
> *All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Skills
Recruitexpress
30Dec
2 Months Temp Retail Assistants x 5/ Central/ $10
Recruitexpress   via Recruitexpress

Job Scope:

Attending to customer's queries
Greeting of customers
Ensure store is kept neat and clean
Ad hoc duties

Requirements:

Minimum O/ A Levels
Preferably with customer service/ retail experiences
Full commitment till end Feb 2020
Ability to work Public holidays - $20/hr 
Able to commit retail hours - any 5 to 6 days per week
Start immediate preferred

Skills
Recruitexpress
30Dec
6 Months Customer Service (Call Centre)/ East/ $1800 - $2000 URGENT
Recruitexpress   via Recruitexpress

Working hours: Monday – Sunday (5 Days work week) 

Weekday: 9am – 6.30pm / 1.30pm – 11pm Additional Daily Shift Allowance: $25 per shift & Transport Reimbursement
Weekend – 9am – 11am (either Sat or Sun)

Job Scope:

Network monitor: monitor key dashboards and alerts for any potential and identified issues; activate the right resource for response; data collection and reporting
Customer support champion: ready to directly help our customers with issues that    Read more

they face (via phone, email), and find ways to improve their support experience
Ad hoc duties

Requirements:

Minimum A Levels/Diploma with any customer service experiences
Able to commit 6 months or longer
Bubbly/ customer service oriented
Able to work any 5 days as assigned  
Start work on short notice is highly preferred

Skills
Recruitexpress
30Dec
2 Years Call Centre/ $1800 - $2100/ Central
Recruitexpress   via Recruitexpress

Responsibilities 

Attending to inbound calls
Attending to call back requests from customers
Ensure follow up on cases escalated
Filing of claims for customer 
Point to point enquiries from customer
Perform simple investigation for cases
Attending to emails enquiry when necessary
Other ad hoc duties as assigned by Supervisors

Requirements: 

Min GCE ‘A’ Level Holder
Have previous experience in call centre/ customer service  is highly preferred
A team player with good interpersonal and communications skills
Self-motivated and able to work independently with    Read more

minimal supervision

Working Hours: 

Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Skills
Recruitexpress
30Dec
Customer Service Officers(Front Line) x 10/ $1500 - $1800/ Islandwide
Recruitexpress   via Recruitexpress

Responsibilities 

Sale of cards and allied products
Assisting in top up, card refunds or card claims
Ad hoc duties as assigned 

Requirements: 

Minimum GCE ‘N’ or ‘O’ Level
Customer service oriented
Good communication skills and pleasant disposition
Must be comfortable with handling large amount of cash
Willing to work rotating shifts, weekends and Public Holiday
Working hours: Shift work depends on roster and location allocated, required to work on weekends
Earliest start at 7.45am, latest shift end at 11pm
Work    Read more

4 days rest 1 day, work 4 days rest 2 days, work 3 days rest 1 days and so on

Skills