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Jobs that require end-user computing skill

GreatEastern
02Aug
IT Infrastructure Security Architect
GreatEastern   via GreatEastern

Job Description
Job ID: 002172 The Job Lead and manage the IT Infrastructure Security initiatives and controls in Great Eastern IT, which encompass network, systems and endpoint security. Strategise and provide end-to-end governance and oversight on infrastructure security, from security architecting, planning to technical review and compliance check on infrastructure security controls. Key Responsibilities • Develop strategy, roadmap and blueprint for GE to have a defensible and security-resilient network architecture.    Read more

Work hand-in-hand with IT security governance, application security and cyber response readiness teams to achieve the objective.• Represent IT security in Change approval committee to review change requests with security implication.• Review proposed changes to Firewall Rules, and coordinate the regular review of firewall rules to remove obsolete, redundant and risky rules.• Review security of Network Design for new implementation or changes to existing network infrastructure, including security design for cloud computing initiatives.• Validate the Servers compliance hardening carried out by Infrastructure team.• Review Patch evaluation by Infrastructure and middleware teams in response to security advisories and threat intelligence. • Monitor the patch level of infrastructure and middleware. Report overdue patches for management attention.• Carry out vulnerability assessment of infrastructure to proactively identify risks for mitigation.• Maintain and provide oversight on End-user computing security controls such as Antivirus, Mobile Device Management, endpoint DLP.• Evaluate Security tooling to refresh and strengthen the security posture of GE.
Job Requirements
Job Requirement • Degree in Information Technology.• Information security certifications, such as CISSP, CCSP or equivalent.  • Minimum 5 to 7 years’ experience in IT architecture / Operations / Cyber Security.  • Knowledge in technology security standards and best practices. • Knowledge in network architecture design, network security devices configuration, operating systems and mobile device management.• Knowledge in cloud computing would be a strong differentiator.To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Skills
Institute of Technical Education
30Jul
Manager (IT Network)
Institute of Technical Education   via Careers@Gov

Key Job Responsibilities
- Manage ITE IT Network & Network Security Infrastructure services, business continuity and recovery.
- Assess needs, formulate strategic plans, propose and implement innovative solutions to achieve a cost-effective and scalable IT Network & Network Security Infrastructure that meets organisational needs.
- Oversee overall effectiveness and efficiency of IT Network services and operations, such as data centre network, LAN, WAN, Wi-Fi, Firewalls & Intrusion Preventive Systems etc.  Adhere to standards and    Read more

guidelines to ensure high levels of customer satisfaction, minimise outages and drive timely recovery in event of outages.
- Monitor performance of the IT Network Infrastructure and establish plans for necessary technology refresh and expansion needs.
- Able to create, lead and motivate the IT Network team in developing & delivering timely, high quality and cost effective solutions to meet daily operations.
- Develop Key Performance Indicators (KPI) and monthly measurements.  Improve KPIs on an ongoing basis via the Pareto Principle and root cause / corrective analysis.
- Develop and manage key metrics and Service Level Agreements (SLA) with users and Colleges.
Job Requirements
- Possess suitable academic or professional credentials in Information Technology, Computer Engineering, Computer Science or related fields.
- Minimum 10 years’ experience in IT Network Infrastructure and Operations and / or Information Systems, with at least 3 years’ experience at the management level handling large cross-functional teams.
- Experience in infrastructure and operational support in a large enterprise environment, implementing IT best practices (e.g. ITIL), and managing third party service providers.
- Possess leadership qualities as well as good people and collaboration skills.
- Good presentation, verbal and written communications skills.
- Familiarity with tendering procedures, ICT Security Standards in Singapore Public Service and managing IT budgets would be an advantage.
Network
- Experience in LAN/WAN, Wireless, multi-data centres networking, firewall, IPS, VPN, VOIP, video and voice technologies, administration, design and operations.
- Excellent working knowledge of the following technology protocols and platforms: TCP/IP, Radius, TACACS, OSPF, BGP, MPLS, DWDM, LDAP, AD, DNS, DHCP, routing & switching, workstations, operating systems, and applications.
- Excellent knowledge of leading network and network security technologies, e.g. Cisco Systems, Palo Alto Networks, Checkpoint and f5 required.
- Certification in CCNP, CCSA, PCNSE, CISSP equivalent or higher would be an advantage.
- Experience with private and public Cloud, outsourcing experience, multi-data centres, servers, end-user computing technologies, administration, design and operations would be an advantage.

Skills
GIC Private Limited
26Jul
Senior Analyst, IT Service Management (Contract)
GIC Private Limited   via E-FinancialCareer

We are one of the largest investment management organizations in the world, with over 1000 people working together to create long-term value.
>
>
>The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC's ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an    Read more

inclusive, innovative and integrated work environment.
>
>We are looking for a Senior Analyst, IT Service Management (Contract) to join us as in managing the Technology Operations within Technology Group.
>
> Responsibilities
>
>
>• Provide operations and governance support in managing broad-spectrum of Technology Operations (e.g. Infrastructure, End user computing and ServiceDesk), in accordance to ITIL best practices and relevant IT service management (ITSM) processes within GIC Technology Group which includes the following areas:
> 1. Provide service governance over managed services operations vendor teams, across portfolio of technology systems and service
> 2. Perform regular governance status review and ensure close follow-up actions, covering SLAs, KPIs, corrective and preventive actions, incident trends and analysis.
> 3. Handle major incident management, problem root cause analysis, resource management, release management, service requests analysis, service level reporting
> and security compliance.
> 4. Manage service delivery issues and risks across portfolio of in-scope systems and managed services
> 5. Perform quality management and standardization over portfolio of managed services, including SLA and KPI compliance.
> 6. Manage service delivery and quality lapses with clear action plans and mitigation options
> 7. Provide major incident management for critical and high priority infrastructure incidents
> 8. Provide regular service level reporting to relevant internal and business stakeholders
> 9. Manage senior leadership meetings and Steering Committee meetings, covering SLAs, KPIs, incident trends and analysis, major incident analysis, security
> compliance, improvement initiatives, etc
>
>
>• To drive ITSM processes to deliver capabilities in fulfilling day-to-day technology operation demands from stakeholders
>• Enable faster turnaround time for operational provisioning and scalability of technology systems with stable performance achieved
>• Manage automation and continuous service improvement projects for technology operations which include planning, scheduling, coordinating and providing solution for the projects. E.g. Projects to automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity
>• Plan and participate in disaster recovery tests and exercises
>• Maintain and develop ITSM process documentation and standard operational procedures
>• Ensure compliance with IT security standards, policies and procedures by technology operations support teams
> Requirements
>
>
>• With relevant qualifications such as Bachelor's Degree in Engineering or Computing
>• Minimum 6 to 10 years of IT lifecycle support and ITSM experiences
>• Strong experience in managing service delivery vendor teams, specifically in the area of Infrastructure, End user computing, ServiceDesk Operations.
>• Ability to work autonomously and set priorities to meet deadline-driven environment
>• Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division
>• A team player who thrives and who is keen to influence others with means of new technologies.
>• Require commitments on after office hours and weekend support
>• Knowledge in ITSM platforms, in particularly in BMC Suite of ITSM / ITOM products (Remedy, Atrium Orchestrator, MyIT, Service Broker) will be an advantage
> An added advantage if you have experience in:
>
>
>• BMC suite of ITSM / ITOM products such as Discovery / ADDM and TrueSight
>• VMWare Solution Stack (ESX, vRealise, vRO)
>• Microsoft Windows Server technologies
>• Solaris OS environment
>• Public Cloud Management (AWS and Azure)
>• ITIL certified
>• COMIT (Outsourced Management in IT) certified
>• Service Automation Experiences
>• ServiceDesk Experiences
>• Data analytics and visualizations
>• Financial industry experiences

Skills
GIC Private Limited
25Jul
Lead Service Manager, IT Service Management (Contract)
GIC Private Limited   via E-FinancialCareer

We are one of the largest investment management organizations in the world, with over 1000 people working together to create long-term value.
>
>
>The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC's ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an    Read more

inclusive, innovative and integrated work environment.
>
>We are looking for a Lead Service Manager, IT Service Management (contract) to join us as in managing the Technology Operations within Technology Group.
>
> Responsibilities
>
>
>• Lead service governance support in managing broad-spectrum of Technology Operations (e.g. Infrastructure, End user computing and ServiceDesk), in accordance to ITIL best practices and relevant IT service management (ITSM) processes within GIC Technology Group which includes the following areas:
> 1. As part of Service Management Office, provide service governance over technology operations vendor support teams, across portfolio of technology systems
> and services.
> a. Perform monthly validation of SLA compliance reports for technology operations vendor support teams.
> b.. Perform service level reporting around SLA compliance to TG management on a monthly and quarterly basis.
> c.. Determine service credits due to lapses in service delivery by technology operations vendor support teams.
> d. Attend, review minutes and action items reported by technology operations support teams on weekly, month and quarterly service governance meetings
>
> 2. Perform regular governance status review and ensure close follow-up actions, covering SLAs, KPIs, corrective and preventive actions, incident trends and analysis,
> major incident management, problem root cause analysis on recurring incidents, resource management, release management, service requests analysis, service
> level reporting, security compliance, etc.
>
> 3. Manage service delivery issues and risks across portfolio of in-scope systems and managed services
>
> 4. Perform quality management and standardization over portfolio of managed services, including SLA and KPI compliance.
>
> 5. Manage service delivery and quality lapses with clear action plans and mitigation options
>
> 6. Ensure process alignment and governance across respective technology operations vendor support teams
>
> 7. Responsible for IT asset management, service transition and service disengagement processes across respective technology operations vendor support teams
>
> 8. Provide regular service level reporting to relevant internal and business stakeholders
>
> 9. Manage senior leadership meetings and Steering Committee meetings, covering SLAs, KPIs, incident trends and analysis, major incident analysis, security
> compliance, improvement initiatives, etc
>
>
>• To drive ITSM processes to deliver capabilities in fulfilling day-to-day technology operation demands from stakeholders
>• Enable faster turnaround time for operational provisioning and scalability of technology systems with stable performance achieved
>• Manage automation and continuous service improvement projects for technology operations which include planning, scheduling, coordinating and providing solution for the projects. E.g. Projects to automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity
>• Plan and participate in disaster recovery tests and exercises
>• Maintain and develop ITSM process documentation and standard operational procedures
>• Ensure compliance with IT security standards, policies and procedures by technology operations vendor support teams
> Requirements
>
>
>• With relevant qualifications such as Bachelor's Degree in Engineering or Computing
>• Minimum 8 to 12 years of IT lifecycle support and ITSM experiences
>• Strong experience in managing service delivery vendor teams, specifically in the area of Infrastructure, End user computing, ServiceDesk Operations.
>• Ability to work autonomously and set priorities to meet deadline-driven environment
>• Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division
>• A team player who thrives and who is keen to influence others with means of new technologies.
>• Require commitments on after office hours and weekend support
>• ITIL certified
>• COMIT (Outsourced Management in IT) certified
>• Knowledge in ITSM platforms, in particularly in BMC Suite of ITSM / ITOM products (Remedy, Atrium Orchestrator, MyIT, Service Broker) will be an advantage
> An added advantage if you have experience in:
>
>
>• Financial industry experiences
>• Data analytics and visualizations
>• ServiceDesk Experiences
>• Service Automation Experiences

Skills
GIC Private Limited
25Jul
Senior Analyst, IT Service Management (Contract)
GIC Private Limited   via E-FinancialCareer

We are one of the largest investment management organizations in the world, with over 1000 people working together to create long-term value.
>
>
>The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC's ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an    Read more

inclusive, innovative and integrated work environment.
>
>We are looking for a Senior Analyst, IT Service Management (Contract) to join us as in managing the Technology Operations within Technology Group.
>
> Responsibilities
>
>
>• Provide operations and governance support in managing broad-spectrum of Technology Operations (e.g. Infrastructure, End user computing and ServiceDesk), in accordance to ITIL best practices and relevant IT service management (ITSM) processes within GIC Technology Group which includes the following areas:
> 1. Provide service governance over managed services operations vendor teams, across portfolio of technology systems and service
> 2. Perform regular governance status review and ensure close follow-up actions, covering SLAs, KPIs, corrective and preventive actions, incident trends and analysis.
> 3. Handle major incident management, problem root cause analysis, resource management, release management, service requests analysis, service level reporting
> and security compliance.
> 4. Manage service delivery issues and risks across portfolio of in-scope systems and managed services
> 5. Perform quality management and standardization over portfolio of managed services, including SLA and KPI compliance.
> 6. Manage service delivery and quality lapses with clear action plans and mitigation options
> 7. Provide major incident management for critical and high priority infrastructure incidents
> 8. Provide regular service level reporting to relevant internal and business stakeholders
> 9. Manage senior leadership meetings and Steering Committee meetings, covering SLAs, KPIs, incident trends and analysis, major incident analysis, security
> compliance, improvement initiatives, etc
>
>
>• To drive ITSM processes to deliver capabilities in fulfilling day-to-day technology operation demands from stakeholders
>• Enable faster turnaround time for operational provisioning and scalability of technology systems with stable performance achieved
>• Manage automation and continuous service improvement projects for technology operations which include planning, scheduling, coordinating and providing solution for the projects. E.g. Projects to automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity
>• Plan and participate in disaster recovery tests and exercises
>• Maintain and develop ITSM process documentation and standard operational procedures
>• Ensure compliance with IT security standards, policies and procedures by technology operations support teams
> Requirements
>
>
>• With relevant qualifications such as Bachelor's Degree in Engineering or Computing
>• Minimum 6 to 10 years of IT lifecycle support and ITSM experiences
>• Strong experience in managing service delivery vendor teams, specifically in the area of Infrastructure, End user computing, ServiceDesk Operations.
>• Ability to work autonomously and set priorities to meet deadline-driven environment
>• Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division
>• A team player who thrives and who is keen to influence others with means of new technologies.
>• Require commitments on after office hours and weekend support
>• Knowledge in ITSM platforms, in particularly in BMC Suite of ITSM / ITOM products (Remedy, Atrium Orchestrator, MyIT, Service Broker) will be an advantage
> An added advantage if you have experience in:
>
>
>• BMC suite of ITSM / ITOM products such as Discovery / ADDM and TrueSight
>• VMWare Solution Stack (ESX, vRealise, vRO)
>• Microsoft Windows Server technologies
>• Solaris OS environment
>• Public Cloud Management (AWS and Azure)
>• ITIL certified
>• COMIT (Outsourced Management in IT) certified
>• Service Automation Experiences
>• ServiceDesk Experiences
>• Data analytics and visualizations
>• Financial industry experiences

Skills
Locanto
19Jul
IT Support Engineer #SGUnitedJobs
Locanto   via Locanto

About the Position
Job Description: Provide IT field support to end users, mainly to clinics' system support or 1st level application system support to multiple sites in Singapore (Clinic Mgmt System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone….etc). L1 onsite / remote trouble-shooting and support including setup of end user computing device. Participate in dispatch, phone and incident support user-administration and IT    Read more

hardware asset management. Experience with other facility devices such as CCTV, fingerprint devices and in/outdoor display units. Provide administration and L1 support for clinical applications. Monitor and manage IT helpdesk tickets, log, track and execute issue to completion. Liaise with vendors for quotations & support escalation matters. Support and work closely with imaging vendors to support clinic’s imaging modalities Assist in new clinic setup, clinic relocation or clinic closure Provide daily technical support for system security, network (LAN, VPN, WAN) firewall, antivirus, server (Physical, HyperV), Network Attach Storages….etc), L1 Network / System / Security management and backup. Support the organization’s IT infrastructure ensuring it operate in an optimum and secure manner. System administration and backup operation for Windows operating system equipment and anti-virus software. Ensure all critical systems are up to date with their latest patches / firmware. Maintain proper and updated configurations and documentations on the network and system landscape. Support security initiatives in review, logging, monitoring, and investigation. Regularly review, monitor and report on account and system performance. Participate in technology evaluation and provide recommendation. Work closely with users, vendors to test and deliver system enhancements or mini-projects to ensure quality and on-time delivery Assist in application implementations, rollouts & deployments Convey and coordinate with business user, vendor and IT resources. Performs any other duties as assigned. Requirements: Diploma or Degree in IT or related field and minimum of three years related experience Knowledge of supporting / administration of imaging modalities Domain knowledge in Healthcare Industry is an added advantage Good analytical, interpersonal and problem-solving skills with strong end-to-end troubleshooting skills. Team player to be able to work in an IT lean environment
>

no -- Principals only. Recruiters, please don’t contact this job advertiser.no -- Please, no phone calls about this job!no -- Reposting this message elsewhere is NOT OK.

Skills
BNP Paribas 2
19Jul
Windows Senior System Engineer - VP
BNP Paribas 2   via BNP Paribas 2

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well    Read more

as retail banking and consumer financing through strategic partnerships.Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you're valued as part of the team. excluding partnershipshttps://careers.apac.bnpparibas/Position PurposeSupporting our End-User Computing Desktop Infrastructure (Windows).Key ResponsibilitiesDeliver process improvements around the use of our core technologies (Active Directory, SCCM, SCOM, SOE builds).Perform application release for packaged applications into the production environment; provide technical solution for software deliver systems.Provide technical support for the HVD environment, administration of Citrix XenDesktop Environment.Provide technical support for the projects/tasks to achieve the delivery set within the defined timeframe.Conduct situational and data analysis to identify and understand a problem or issueProvide quality data in our bindings and tracking tools to manage our IT Assets are properly traced with a proper management of the lifecycle.Any changes to processes and systems to improve our support capabilities must be recorded in an existing or new documentation, our Knowledgebase. Create technical documentation and procedures for the various APAC ITIP EUC implementersEnsure that Security and IT Risk Management directives and policies are applied, to operational products and services and are integrated into the planning for the development and implementation of new products and services.Ensure the EUC infrastructure is optimal, pro-actively monitor the healthiness & performance, and continually provide recommendations to improve the setup.Obviate the risk of system failure by timely monitoring systems and apply necessary fix in advanced to avoid incident to the production systemsEnsure Change, Incident & Problem Tickets queues are pro-actively managed, assigned in the day and followed up till proper closure.Business continuity plan is up to date, and it is correctly documentedTroubleshoot problems and quickly resolve issues, Analyze failures to minimize outages and interruptions.Perform system implementation and administration for assigned systemsProvide L3 support for Help Desk/Desktop personnelParticipate in an on-call rotationShow moreShow less

Skills
BNP Paribas 2
19Jul
Windows Senior System Engineer - VP
BNP Paribas 2   via BNP Paribas 2

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well    Read more

as retail banking and consumer financing through strategic partnerships.Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you're valued as part of the team. excluding partnershipshttps://careers.apac.bnpparibas/Position PurposeSupporting our End-User Computing Desktop Infrastructure (Windows).Key ResponsibilitiesDeliver process improvements around the use of our core technologies (Active Directory, SCCM, SCOM, SOE builds).Perform application release for packaged applications into the production environment; provide technical solution for software deliver systems.Provide technical support for the HVD environment, administration of Citrix XenDesktop Environment.Provide technical support for the projects/tasks to achieve the delivery set within the defined timeframe.Conduct situational and data analysis to identify and understand a problem or issueProvide quality data in our bindings and tracking tools to manage our IT Assets are properly traced with a proper management of the lifecycle.Any changes to processes and systems to improve our support capabilities must be recorded in an existing or new documentation, our Knowledgebase. Create technical documentation and procedures for the various APAC ITIP EUC implementersEnsure that Security and IT Risk Management directives and policies are applied, to operational products and services and are integrated into the planning for the development and implementation of new products and services.Ensure the EUC infrastructure is optimal, pro-actively monitor the healthiness & performance, and continually provide recommendations to improve the setup.Obviate the risk of system failure by timely monitoring systems and apply necessary fix in advanced to avoid incident to the production systemsEnsure Change, Incident & Problem Tickets queues are pro-actively managed, assigned in the day and followed up till proper closure.Business continuity plan is up to date, and it is correctly documentedTroubleshoot problems and quickly resolve issues, Analyze failures to minimize outages and interruptions.Perform system implementation and administration for assigned systemsProvide L3 support for Help Desk/Desktop personnelParticipate in an on-call rotationShow moreShow less

Skills
BNP Paribas 2
19Jul
Windows Senior System Engineer - VP
BNP Paribas 2   via BNP Paribas 2

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well    Read more

as retail banking and consumer financing through strategic partnerships.Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you're valued as part of the team. excluding partnershipshttps://careers.apac.bnpparibas/Position PurposeSupporting our End-User Computing Desktop Infrastructure (Windows).Key ResponsibilitiesDeliver process improvements around the use of our core technologies (Active Directory, SCCM, SCOM, SOE builds).Perform application release for packaged applications into the production environment; provide technical solution for software deliver systems.Provide technical support for the HVD environment, administration of Citrix XenDesktop Environment.Provide technical support for the projects/tasks to achieve the delivery set within the defined timeframe.Conduct situational and data analysis to identify and understand a problem or issueProvide quality data in our bindings and tracking tools to manage our IT Assets are properly traced with a proper management of the lifecycle.Any changes to processes and systems to improve our support capabilities must be recorded in an existing or new documentation, our Knowledgebase. Create technical documentation and procedures for the various APAC ITIP EUC implementersEnsure that Security and IT Risk Management directives and policies are applied, to operational products and services and are integrated into the planning for the development and implementation of new products and services.Ensure the EUC infrastructure is optimal, pro-actively monitor the healthiness & performance, and continually provide recommendations to improve the setup.Obviate the risk of system failure by timely monitoring systems and apply necessary fix in advanced to avoid incident to the production systemsEnsure Change, Incident & Problem Tickets queues are pro-actively managed, assigned in the day and followed up till proper closure.Business continuity plan is up to date, and it is correctly documentedTroubleshoot problems and quickly resolve issues, Analyze failures to minimize outages and interruptions.Perform system implementation and administration for assigned systemsProvide L3 support for Help Desk/Desktop personnelParticipate in an on-call rotationShow moreShow less

Skills
BNP Paribas 2
19Jul
Windows Senior System Engineer - VP
BNP Paribas 2   via BNP Paribas 2

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well    Read more

as retail banking and consumer financing through strategic partnerships.Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you're valued as part of the team. excluding partnershipshttps://careers.apac.bnpparibas/Position PurposeSupporting our End-User Computing Desktop Infrastructure (Windows).Key ResponsibilitiesDeliver process improvements around the use of our core technologies (Active Directory, SCCM, SCOM, SOE builds).Perform application release for packaged applications into the production environment; provide technical solution for software deliver systems.Provide technical support for the HVD environment, administration of Citrix XenDesktop Environment.Provide technical support for the projects/tasks to achieve the delivery set within the defined timeframe.Conduct situational and data analysis to identify and understand a problem or issueProvide quality data in our bindings and tracking tools to manage our IT Assets are properly traced with a proper management of the lifecycle.Any changes to processes and systems to improve our support capabilities must be recorded in an existing or new documentation, our Knowledgebase. Create technical documentation and procedures for the various APAC ITIP EUC implementersEnsure that Security and IT Risk Management directives and policies are applied, to operational products and services and are integrated into the planning for the development and implementation of new products and services.Ensure the EUC infrastructure is optimal, pro-actively monitor the healthiness & performance, and continually provide recommendations to improve the setup.Obviate the risk of system failure by timely monitoring systems and apply necessary fix in advanced to avoid incident to the production systemsEnsure Change, Incident & Problem Tickets queues are pro-actively managed, assigned in the day and followed up till proper closure.Business continuity plan is up to date, and it is correctly documentedTroubleshoot problems and quickly resolve issues, Analyze failures to minimize outages and interruptions.Perform system implementation and administration for assigned systemsProvide L3 support for Help Desk/Desktop personnelParticipate in an on-call rotationShow moreShow less

Skills