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Jobs that require manpower planning skill

TMC ACADEMY PTE. LTD.
17Oct
Executive
TMC ACADEMY PTE. LTD.   via Glassdoor

Roles & Responsibilities

Postion Summary:

Responsible for all HR acitivities and smooth operation of HR Department, in accordance to TMC policies and legislative requirements. Works under the direction and supervision of the General Manager.

Key Responsibilities:

Recruitment and Selection

Assist in manpower planning, perform recruitment activities, for example, job advertisements; checking and verifying applicants' qualifications

Facilitate selection process

Job description of new staff and revision whenever necessary

Preparing appointment letter

Organise and prepare details for quality audit    Read more

inspection by CPE, MOM etc

Set and implement re-employment procedure as per legislation

2. Annual Performance Assessment:

Prepare and advice staff on performance appraise system

Issue confirmation, promotion etc to staff, as directed by General Manager

3. Payroll and Administration:

Assist in formulation of salary structure for new staff

Process payroll by checking payroll payments are accurate and correct

Ensure personal data and other manpower records are updated and complete

Submit staff earnings to tax authority

Any other duties, if and when required

Requirements

Diploma with HR experience

High level of discretion and confidentiality

Strong administration and organisati

Good written English skills

Ability to work independently and as part of a team

High level of accuracy in work

Skills
Singtel
16Oct
Customer Care Team Leader
Singtel   via Glassdoor

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Responsibilities

The Team Leader ensures a service-oriented and professional working environment by supervising the performance of a team of Customer Care Officers and executing necessary actions for their motivation, ensuring excellent service and optimal agent performance. He/She is responsible for manpower planning of the domain and also ensures that resources are optimized at all times.

Job Scope

Establish a customer-focused culture by managing initiatives and measurement tools that aim to achieve    Read more

customer satisfaction and first call resolution.

Communicate the organisation’s purpose, core values, vision to the Customer Care Officers.

Ensure policy adherence and performance metrics and service standards are monitored daily and improved in line with the department targets.

Communicate specific and constructive feedback, adopt various coaching techniques and encourage all team members towards incremental performance improvement.

Motivate and inspire the team to surpass their potential including exceeding and meeting departmental objectives.

Update the Team Manager timely on performance and any significant issues or unanticipated events.

Ensure team planning, workflow planning, process improvements and management of initiatives to meet the needs of the team.

Conduct Check-In/Check-Out team huddle sessions to update team members on policy or process changes.

Assist with MOM Quality Service Management (QSM) callback cases and escalations from Customer Care Officers.

Assist in other ad-hoc duties assigned by Team Manager.

Conduct audits on calls and emails handled by Customer Care Officers.

Work with Trainers to conduct Role Play Assessment for new hires to ascertain his/her competency before turning operational.

Provide feedback to Trainers to improve the training curriculum for Customer Care Officers.

Responsible for day-to-day functional supervision including staffing, leave approvals, meal break scheduling etc.

Ensure resource optimization though the real time monitoring of wallboard performance.

Requirements

Diploma in any discipline from a recognized institution; GCE “O” or “A” Levels with relevant experience will also be considered

Minimum 1 year of customer service experience for Diploma holders; Minimum 3 years of customer service experience for GCE “O” or “A” Levels holders.

Good customer handling skills, including the ability to handle objections from customers tactfully

Able to work 5.5 day work week on alternate Saturdays

Singapore Citizens or Singapore Permanent Residents only

Apply now »

Skills
Singtel
16Oct
Human Resource Associate
Singtel   via Glassdoor

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Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as    Read more

we create the infocomms landscape of the future.

As an integral member of the HR team, you will support HR Business Partners in managing initiatives and programs related to manpower planning, budgeting and employee engagement.

Key Duties and Responsibilities:

Support HR Business Partners and Line Leaders in budgeting and manpower planning.

Analyse and update staffing requirements into budget system.

Timely provision of headcount and staff cost forecast and budget reports.

Respond promptly to staff’s queries on HR related matters.

Ensure that HR administration tasks, such as contract renewals, changes in staff’s details, resignations, etc. are followed up till closure and updates input in HR systems.

Any other adhoc HR duties.

The ideal candidate should have/be:

Degree in Business Administration with focus in Human Resource Management preferred.

1 to 2 years of business partnering experience preferred

Analytical and good with Microsoft Office applications (especially Excel, PowerPoint).

Proactive and independent.

Collaborative and outcome focus.

Hands-on with ability to multi-task in a fast moving and rapidly changing environment.

Effective verbal and written communication skills.

Good working knowledge of employment legislation, general HR policies and best practices.

Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).

Apply now »

Skills
SALVATION ARMY, THE
15Oct
Human Resources Executive
SALVATION ARMY, THE   via Glassdoor

Roles & Responsibilities

About The Job

We are looking for an HR Executive to manage The Salvation Army (TSA) compensation and benefits, training administration and employee performance programmes.

To be successful in this role, you should have an extensive background in Human Resources Management and a thorough knowledge of labour legislation.

Administer full HR functions including manpower planning, recruitment, learning and development, compensation and benefits.

Engage with Centres assigned proactively, understanding their HR    Read more

needs and provide the relevant HR solutions to meet their needs aligned to organisational objectives.

Provide HR solutions and advice to Centres assigned according to labour laws and within TSA policies and procedures.

Foster cross-functional relationships and ensure managers and employees are properly connected

Manage and resolves complex employee relations issues.

Administer and process monthly payroll operations according to policies and procedures

Support the review of compensation and benefits structure aligned with market trends

Provide advice and assistance in compensation and benefits administration

Review related HR processes and provide recommendations for improvement

Promote a positive and open work environment where employees feel comfortable speaking up about issues

Manage and supervise other HR staff or interns, ensuring they are assigned and carry out proper tasks

Understand and adhere to all pertinent labour laws

Render support in programs/events in increasing the public awareness of TSA's work in the community and fund-raising initiatives

Requirements

Job requirements

Bachelor Degree / Graduate Diploma in Human Resources Management or relevant field

Proven work experience as an HR Executive or similar role with at least 5 years of relevant experience in payroll administration

Familiar with Human Resources Management Systems (Oracle HRMS)

Good knowledge of labour legislation (particularly employment contracts, employee benefits and insurance)

Demonstrate partnership and strong communication skills

Working Hours

Under normal circumstances the hours of duty will be as follows:

30am to 5.00pm - Monday to Friday (60 minutes lunch break)

Work Location

The Salvation Army – Territorial Headquarters

20 Bishan Street 22, Singapore 579768

https://www.salvationarmy.org/singapore/Home

Skills
Keppel Offshore & Marine
11Oct
Human Resources Executive
Keppel Offshore & Marine   via Glassdoor

JOB DESCRIPTION

Execute HR strategies and plans in support of the corporate vision, strategy and culture.

Coordinate and perform full spectrum of Recruitment.

Coordinate and perform other HR functions such as Manpower Planning, Compensation and Benefits, Performance Management and Industrial Relations.

Implement policies and procedures that are in compliance with the current labour legislations and HR practices.

Serve as a HR business partner to the departments.

Review the work processes to enhance efficiency and    Read more

productivity.

Liaise with government authorities and internal consultants on human resources matters.

Maintain a harmonious industrial relations climate.

JOB REQUIREMENTS

Fresh graduates in Human Resources Management, Psychology, Applied Mathematics and Business Administration may apply.

Has sound foundation in HR processes and practices, preferably in Staffing, Compensation and Benefits, Performance Management, Employment Legislation, and Industrial Relations.

Possess integrity, “Can Do” attitude with passion and a global mindset.

Possess good interpersonal, communication and presentation skills.

Proficient in Microsoft Office and HRIS software

BUSINESS UNIT

Keppel Offshore & Marine

Skills
Singtel
05Oct
Human Resource Associate
Singtel   via Glassdoor

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as    Read more

we create the infocomms landscape of the future.

As an integral member of the HR team, you will support HR Business Partners in managing initiatives and programs related to manpower planning, budgeting and employee engagement.

Key Duties and Responsibilities:

Support HR Business Partners and Line Leaders in budgeting and manpower planning.

Analyse and update staffing requirements into budget system.

Timely provision of headcount and staff cost forecast and budget reports.

Respond promptly to staff’s queries on HR related matters.

Ensure that HR administration tasks, such as contract renewals, changes in staff’s details, resignations, etc. are followed up till closure and updates input in HR systems.

Any other adhoc HR duties.

The ideal candidate should have/be:

Degree in Business Administration with focus in Human Resource Management preferred.

1 to 2 years of business partnering experience preferred

Analytical and good with Microsoft Office applications (especially Excel, PowerPoint).

Proactive and independent.

Collaborative and outcome focus.

Hands-on with ability to multi-task in a fast moving and rapidly changing environment.

Effective verbal and written communication skills.

Good working knowledge of employment legislation, general HR policies and best practices.

Let’s shape a better world through technology. Join us to lead the change.

Skills
Ministry of Defence - DXO
03Oct
HR Manager
Ministry of Defence - DXO   via Careers@Gov

You manage HR functions to enhance organisational performance and employee engagement. The functions may include manpower planning and administration, welfare management, rewards and recognition, as well as career and performance management. You work closely with the management, employees and external parties to execute and govern HR policies effectively.
You must have a tertiary qualification with preferably 2 to 3 years’ experience in HR management. You should be driven and    Read more

results-oriented, with excellent interpersonal and time management skills. Appointment will be commensurate with your experience.
(Candidates with no experience may apply.)
Only shortlisted candidates will be notified.

Skills
Workforce Singapore
03Oct
Manager/Senior Manager, Industry Development (Built Environment)
Workforce Singapore   via Careers@Gov

Responsibilities:
You will play a key role in supporting the jobs and skills pillar under the Industry Transformation Map (ITM) for the sector under your purview. This includes:
Strategic Manpower Planning

Identify and assess key industry, manpower challenges and skills needs
Analyse industry manpower trends and recruitment needs
Manage strategic partners and engage companies to diagnose gaps and identify opportunities
Recommend the design of appropriate strategic human capital solutions based on industry or companies’    Read more

business and manpower needs

Stakeholder Engagement and Management

Establish and maintain effective relationships with strategic partners and stakeholders
Collaborate with industry stakeholders including government agencies, associations, tripartite partners, programme partners to develop and implement relevant manpower interventions to address industry manpower issues
Consult with employers to promote adoption of WSG programmes and progressive human resource practices to address their manpower needs

Project Management

Plan and review budget requirements and ensure compliance to policies and processes
Organise or support outreach and marketing events such as career events and industry engagements
Track programmes’ progress and analyse industry related information to evaluate and make recommendations for management decision making

Requirements:

Relevant work experience in industry engagement, account/ project management and/or consultancy roles
Salary will commensurate with experience

Knowledge/Skills

Good understanding of the Built Environment sector’s background, trends, manpower skills needs and business value chain
Good understanding of various government initiatives in relation to manpower interventions in the relevant industries would be advantageous
Strong written and spoken communication skills
Strong persuasive and negotiation skills
Adept in stakeholder engagement and relationship building
Ability to analyse and synthesise opinions and data for decision making and programme monitoring
Human resource development experience and consulting skills would be an added advantage

Aptitudes/Abilities & Other Characteristics

Passionate, dedicated and driven individual
Resilient and agile to problem-solve and respond in a dynamic and fast-paced environment
Ability to multi-task and work with converging timelines
Confident and comfortable with public-speaking
Ability to work independently and in teams
Comfortable with data compilation and analysis
Possess an entrepreneurial spirit
Innovative and comfortable in embracing digital and technological solutions

Skills
Building and Construction Authority
02Oct
Manager/Senior Manager (Manpower Planning Department, Manpower Strategy & Planning Group)
Building and Construction Authority   via Careers@Gov

Work location: 52 Jurong Gateway Road, #11-01, Singapore 608550 
You will assist in the formulation and implementation of manpower development policies and programmes to build a professional and progressive workforce in the Built Environment sector. Specifically, you will formulate and implement:
•   Policies and measures to ensure adequate supply of workforce from managerial and professional levels to the tradesmen level.
•   Policies and programmes to raise the quality, competency and professionalism    Read more

of the workforce.
Requirements
•  A degree in civil & structural engineering, electrical engineering, mechanical engineering, building science is preferred.  
• At least three years of working experience either in a manpower planning, skills developmentand/or human resource role; or within the Built Environment sector.
• Excellent communication and writing skills.
Successful candidates will be offered contract employment. Remuneration shall commensurate with qualification and experience.
Interested applicants, please apply online.

Skills
Land Transport Authority
27Sep
Deputy/Assistant Manager, Industry Development
Land Transport Authority   via Careers@Gov

You will be part of the LTA’s industry development team responsible for the development and implementation of manpower strategies and industry engagements to meet the land transport industry’s long term needs. Your key responsibilities will include the following:
• Drive process improvements including, but not limited to fund administration• Assess and analyse applications, and manage disbursement for funding schemes• Manage and monitor implementation of projects and programmes funded, analysis    Read more

of outcomes to drive results and achieve desired objectives• Support manpower planning efforts to develop a future-ready land transport industry, in line with the land transport Industry Transformation Map vision• Support industry engagement to drive desired outcomes• Any other work-related duties as assigned
Requirements• Tertiary qualification, preferably in Business studies/Accounting, or any equivalent with at least 2 years of relevant working experience• Relevant work experience in fund administration and project management is a plus• Able to work independently with minimum supervision• Organised, meticulous and able to multi-task• Good team player who is able to thrive in a fast-paced environment• Possess good written and verbal communication, interpersonal and analytical skills• Microsoft office skills

Skills