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Jobs that require service delivery skill

NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills
United Overseas Bank
15Jul
Senior VP / First VP, Borrowing Base Trade Finance (BBTF) Middle Office
United Overseas Bank   via E-FinancialCareer

Senior VP / First VP, Borrowing Base Trade Finance (BBTF) Middle Office
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>Posting Date: 01-Jul-2020
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>Location: Raffles Place, Singapore, SG
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>Company: United Overseas Bank Limited
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> About UOB
>United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and    Read more

banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
> Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
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> About the Department
>The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
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> Job Responsibilities
>• Lead a Team of 3-4 members to review financing request of customers approved on Borrowing Based Trade Financing (BBTF) structure
> • Review and ensure deal is in line with the approved structure, credit limits, counterparty limits. Able to propose solutions to mitigate risk at transaction level
> • Provide guidance and leadership to team members
> • Review and approve transactions
> • In case of need, step in to prepare transactions, review terms of LCs, contracts, documents to ensure deal can be self liquidated
> • Perform price reasonable check and vessel check
> • Ensure team followup with post financing control procedures eg. mark to market, export LCs, vessel checks, FTB monitoring, collateral value
> • Review LC matchlist and discrepancies
> • Sound knowledge of bank's policies, guidelines, control, regulatory, AML/CFT procedures and ensure team compliance
> • Ensure timely and accurate service delivery in accordance with Service Level Agreement
> • Lead and contribute to deal discussion and implementation
> • Review and operationalise bank's policies, guidelines and regulations and recommend enhancements to procedures to comply with changes
> • Manage division's audits, review reports
> • Annual access review, budgeting and resource planning
> • Setup and regular review of SOP
> • Lead / Participate in projects as assigned
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> Job Requirements
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>• At least 20 Years of experience in trade operations and middle office functions, including leading a team
>• Sound knowledge of UCP, ISBP, URC, URR, ISP, URDG, MAS/ ABS Guidelines and experience in all areas of international trade
>• Trade Product knowledge
>• Proficient in excel & macro
>• Strong analytical and problem solving skills
>• Meticulous and strong follow-up skills
>• Able to work independently and lead a team
>• Good interpersonal skills
>• Bilingual
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> Be a part of UOB Family
>Apply now and make a difference.

Skills
NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills
NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills
NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills
NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills
Inland Revenue Authority of Singapore
15Jul
Senior Tax Officer (Customer Service and Data Analyst) [Goods & Services Tax Division]
Inland Revenue Authority of Singapore   via Careers@Gov

Be Transformational.
Make your mark. Create an impact.
As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially-responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy    Read more

formulation.
The result? Your mark of insight on tax services which are transformational.
Responsibilities

Provide assistance to taxpayers on clarification of tax practices and application of tax laws over frontline duties over the telephone, live chat and via email
Develop timely solutions to analyse service data and use outputs from analytics models to uncover insights and translate them into actionable initiatives to improve service delivery and productivity
Extract and prepare data for analytics, as well as perform preliminary or exploratory data analyses to resolve service-related issues and for longer term planning purposes
Improve timeliness of insights pushed to frontline by automating periodic requests, for e.g., building data pipelines to customised dashboards
Identify and acquire new data quicker, and have data requirements to be built in new/existing systems for better insights to be produced
Contribute toward key divisional projects and assist the manager in project management and communication within and across branches and divisions, as well as with external stakeholders

Requirements

Diploma/Degree with at least 1-year related experience in the area of data analytics work/maintaining applications/systems
Working knowledge of tools for data extraction and analysis, visualisation, data analytic and mining, or has demonstrated ability to pick up such knowledge readily
Strong ability to work with data and systems
Logical, organised and systematic in handling and analysing available information/data
Good interpersonal, verbal and written communications skills
Basic knowledge of GST or experience in customer service is a plus
Resourceful and able to work independently in a team environment

Please submit your resume via Careers@Gov. Only short-listed candidates will be notified.

Skills
Great Eastern Life Assurance Co Ltd
15Jul
Assistant Vice President, Accident and Health Business
Great Eastern Life Assurance Co Ltd   via E-FinancialCareer

You are responsible to initiate, plan and execute the business strategies to achieve the production and profit budgets for the agency and financial advisory channels. This includes working closely with distribution, customer value and product development and marketing stakeholders to bring relevant Accident and Health (A&H) products from conception to market.
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>
>
>The Job
>• Achieve the First Year and Renewal Budgets of TWNS and NBEV Budget for the Agency and    Read more

Financial Advisory channels
>• Engage and develop effective working relationships with distribution partners at all levels to secure a positive distribution share of mind
>• Sales and campaign management across all channels, agency, banca and digital
>• Leverage and deploy digital and social media tools to maximize sales productivity of our distribution partners
>• Identify market trends, gaps and opportunities for A&H sales and product marketing
>• Formulate product marketing, distribution strategies and action plans which deliver the budget
>• Active involvement:
>• Work with the marketing, product development and proposition teams to conceptualize the product and provide Market Validation (competitiveness and customer value)
>• Curate and deliver product propositions and sales pitches to the distribution network
>• Portfolio and channel performance monitoring and analysis
>• Work with the Marketing and Consumer Promotion teams to craft promotional materials and consumer promotion offerings
>• Work with distribution, customer value and technology partners to digitally enable (via use of online and social medial marketing and communication tools) our agency and financial advisory in goal-setting and sales performance management, to force multiply their capacity and reach to their customers and the marketplace and to spread A&H capability and expertise in A&H sales and product training
>• Liaise and work closely with back and middle office stakeholders to ensure excellence in service delivery
>• Lead or participate in projects assigned by the Head of Department
>• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
>• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
>• Highlight any potential concerns /risks and proactively shares best risk management practices
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>
>
>Our Requirements
>• Minimum Degree qualification from a recognized institution
>• At least 4 to 5 years’ experience in A&H (General or Life Insurance)
>• Working knowledge of business development with sales channels (Agency, Financial Advisory, brokers)
>• Working knowledge of using digital tools and social media to communicate and market products to consumers and distributor
>• Working knowledge in planning and executing a sales/ marketing campaign for sales channels and distribution management would be desirable
>• Good analytical skills
>• Good understanding on the A&H market in Singapore
>• High energy and a strong team player
>• Public speaking and presentation skills to large audiences
>• High level of integrity, take accountability of work and good attitude over teamwork
>• Take initiative to improve current state of things and adaptable to embrace new changes
>
>To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Skills
NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills
NCS Group
15Jul
Technical Senior/ Service Delivery Manager (Network/ Systems)
NCS Group   via NCS Group

We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you! Key Roles & ResponsibilitiesManage the performance of services and ensure that Service Levels are achieved.Engaging the customer and/or vendors to ensure the smooth    Read more

delivery of services. Communicate effectively on technical and business issues to both internal team members and customer, must be able to explain complex technical issues in a way that non-technical personnel may understand. Engage customer proactively and provide timely response or updates to customer, where required. Provide Service Performance Reports at agreed schedule. Oversee and control the efficiency of the Systems Operations. Plan and execute operations and new projects. Lead and mentor a team of engineers in the operations and support of the System Infrastructure (e.g. managing task assignments, ensuring quality of work). Ensure that all processes and procedures are followed. Perform staff performance review and career development planning for subordinates. Able to lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues. Able to lead the troubleshooting and performing of root causes failure analysis for infrastructures issues. Accountable and manage change management, patch management and configuration management for system operations. Handle and manage major incidents and ensure that incidents are closed within SLA. Provide Tier 2 & 3 technical support for customer and be on a 24x7 standby basis. Must be able to work in a high-stress-face-paced environment.  The ideal profile should have / be:Degree in IT or relevant discipline with at least 8 years of IT Managed Services Service Delivery experience and with 5 years as a people manager (leading more than 5 members)Experience in large scale IT/Managed Services enterprise environment especially in Government environment with and proven ability to direct operations in a complex and face paced environmentIT Service Management, ITIL Practitioner or ITIL FoundationProficient in at least two of the technical competencies in System OS (RHEL, Windows), Database, Storage Systems, Cyber Security, Virtualisation, Data Centre Operations, Software Distribution, PKI, NetworkStrong people management, profit and loss management, presentation and communication skillsInnovative thinker with ability to think out of the box.Good customer management experience.Technically inclined. Show moreShow less

Skills