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Jobs that require service delivery skill

DBS Bank Limited
12Dec
Customer Service Officer, Customer Centre, Technology & Operations
DBS Bank Limited   via DBS Bank Limited

!*!Business FunctionGroup Technology and Operations (T&O) enables and powers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.As one of the largest in-house contact centres in Singapore, DBS Customer    Read more

Centre has more than 500 dedicated customer service professionals serving a broad customer base ranging from Consumer Banking and Wealth Management segments. The award winning Customer Centre is dedicated to continue to deliver quality services to all our customers with operational efficiency and employee satisfaction.As a Customer Service Officer, you will provide\:Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.Handle email enquiries and live chats.Understand customers' needs and provide appropriate/ customized solutions.Identify cross-sell opportunities during customer interaction.Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.We are looking for passionate, customer-focused individuals\:Preferably with prior customer service experience in a call centre environment.Demonstrates good communication skills and able to work in a pressurized and highly driven environment.Minimally a Diploma holder Comfortable to work rotating shift hours including weekends and public holidays.Apply NowWe offer a competitive salary and benefits package with career professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Skills
Recruit Express Pte Ltd
12Dec
1 Year Contract Customer Service (Office Hour)
Recruit Express Pte Ltd   via JobsCentral

Handle enquiries and transactions within service levels
Transaction processing and service delivery of customers’ requests
Follow up on transaction related reports to respective stakeholders
Other ad-hoc administrative duties 

Requirements:

Minimum diploma holder
Prior experience in a customer service environment would be an added advantage

Interested applicants, kindly send your resume to joeychen@ recruitexpress.com.sg
 
CEI No.: Joey Chen Hui Yi (R1878026)

Skills
Snaphunt Pte Ltd
12Dec
Customer Experience Executive
Snaphunt Pte Ltd   via JobsCentral

The Offer

Detailed onboarding process to set you up for success
Competitive package with attractive benefits

 
The Employer
Our client is a fitness and wellness hub where trainers and health professionals come together to improve service delivery and outcomes for their customers. The Company provides support services, facilities and fosters development opportunities within the space.
 
The Job
The Customer Experience Executive will ensure excellent customer experience within the Company's culture and values. You will    Read more

also support the account management team with new residents.
You will be responsible for:

Referring all enquiries via phone, web and walk-ins to the correct channel.
Responding to requests in a timely manner, including knowing products, services and being an ambassador for the space.
Resolving disputes and issues with customers and residents and taking ownership of feedback.
Ensuring that reception desk is manned at all times and to keep reception desk neat and tidy.
Ensuring the space is clean, tidy, safe, well maintained and that appropriate SOPs and internal processes are being followed.
Supporting account management team with new residents.
Managing onboarding with new residents which includes setting up accounts and collection of payment.
Engaging and building customer loyalty while retaining them on Core Collective's platform.
Supporting the sales process by ensuring that all leads are captured in the system and passed on to the relevant department.
Assisting with walk-in tours.

 
The Profile

You have 2 years relevant customer service experience, ideally with a Hospitality background.
You are passionate about providing excellent service to internal and external customers.
You are driven to succeed and enjoy solving problems.
You have the ability to build and maintain positive relationships with various stakeholders.
You have the ability to determine customer's needs and provide appropriate solutions, setting expectations with customers.
You have strong communication and interpersonal skills.

 
Ref No: 67850311

Skills
ABEAM CONSULTING (SINGAPORE) PTE. LTD.
12Dec
Sap Senior Manager
ABEAM CONSULTING (SINGAPORE) PTE. LTD.   via JobsCentral

Roles & ResponsibilitiesJob Title: SAP Senior Manager Job Description: This is a position is under the Service Delivery team. This Senior Manager must have at least 15 years of experience in managing end to end SAP ERP project implementations. You are to focus on Planning, Designing, developing and integrating the overall SAP ERP application for the business. Responsibilities: Engage stakeholders and management, manage vendors to ensure deliverables of    Read more

products and services Plan and lead the development from initiation to delivery as well as derive budget for the projects Identify, recommend and implement suitable technologies ie. SAP ERP; conceptualize, strategize and develop project plans to meet business needs and optimal ways of utilizing organizations systems Ensure that projects are executed based on the project plan and budget to meet the business objectives and needs while ensuring project duration and quality standards are met Identify project risks and impacts with recommendation to mitigate and manage them Manage and execute the deliverables of SAP ERP implementation projects in a timely manner Plan and manage enhancements and changes, ensuring operational systems are well tested before deployment Ensure proper approval and documentation for the project deliverables from development processes, workflow, procedures and system architecture are compiled with current ABSG management policy and security guidelines RequirementsRequirements: Must have at least 15 years of IT service experience in SAP ERP Project Implementation and 10+ years of Program Management / Project Management experience across multiple clients locally and in the region. Must have at least 7 years experience in handling SAP ERP project management with PMP or related certification Must have at least 5 years experience of handling large teams to the size of around 50 in a global delivery model Candidate should have a proven track record of creating and managing a portfolio of 10+MN USD for SAP ERP services. Candidate should be able to quickly build a strategic relation with key stakeholders of MNCS Should be ready for extensive travels within and outside the county. Able to start in a short notice period NO VISA sponsorship for this position Personality attributes: You must have excellent analytical, presentation and soft skills including communication on how to handle existing clients and be client oriented with excellent problem solving skills. You must possess a personal attribute such as creativity, positive thinking, quick learning, imagination, leadership, judgment and maturity, curiosity, strong interpersonal skills, professional integrity and initiative.

Skills
Ernst & Young Advisory Pte. Ltd.
12Dec
Performance Improvement Insurance Finance (Ifrs 17 Business Analyst), Senior Manager (Fs)
Ernst & Young Advisory Pte. Ltd.   via JobsCentral

Roles & ResponsibilitiesWe are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services. The opportunity EY’s Performance Improvement Advisory professionals bring a wealth    Read more

of experience in working with major financial institutions to align their operating model and infrastructure to their business’ strategic objectives. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients. The key service offerings cover finance function transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change. With the recent introduction of the IFRS 17 accounting standards, EY is looking for individuals who are able to perform and lead as a business analyst to prepare/ review of user requirements, review functional designs to support IFRS 17 project deliverables. Your key responsibilities As markets rapidly change and develop, finance functions must demonstrate real added value to their business. As a finance advisor, you’ll use your experience and knowledge to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams. For the IFRS 17 component, you will be required to perform the following: Define and consolidate business requirements for the IFRS 17 implementation and formulate the functional design for solutioning. This will require coordination with IT, actuarial and finance teams. You will be required to understand, communicate and assess major risks and issues that may potentially occur during the IFRS 17 implementation. Manage end-to-end system and User Acceptance Testing. Provide participation and feedback on the policies, procedures and processes for financial planning and reporting that is required for IFRS17. Perform stakeholder management so that the necessary information is made aware for stakeholder decision. RequirementsSkills and attributes for success Good understanding of IFRS 17 requirements, economic or market issues and the ability to interpret their impact on clients. A strong accounting background. Certified Accountants will be highly regarded A strong understanding of the Insurance and Reinsurance industry Strong communications skills and evident working with people and teams from different ethnic backgrounds. Leverage technology to continually learn, improve service delivery and maintain our leading edge best practices Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel Ability to direct high-performing teams across the organization through strong leadership, coaching and mentoring skills. To qualify for the role you must have Bachelor or Master Degree with a minimum of 8-10 years’ working experience, preferably with 3 years in a business consulting role in a leading consultancy firm. Strong business acumen within the financial sector, with experience in the following discipline : Have hands-on experience in both design and implementation with the ability to articulate best practices and drive workshops. Extensive experience working as a business analyst within the insurance industry with knowledge in finance processes and basic actuarial understanding. Proven capabilities in delivering business transformation projects and programs, Finance Transformation projects and / or Financial Operating Model would be an advantage. Ability to establish personal credibility quickly and deliver high quality deliverables. Demonstrated key subject matter expert with the ability to develop thought leadership and deliver solutions for clients. Ideally, you’ll also have Experience of working within ASEAN Strong stakeholder management skills in understanding strategic direction and being able to convert into cohesive change management strategy and plans Ability to develop client opportunities and identify market growth opportunities Ability to support the business development cycle What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization What working at EY offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

Skills
iqDynamics Pte Ltd
12Dec
System Engineer (Cloud And Data Centre)
iqDynamics Pte Ltd   via JobsCentral

IQ Dynamics Pte Ltd is a Singapore based ISO 27001 certified Software and Services company with 22 years of strong track record in providing Enterprise Solutions to Clients in the various industries. We provide Human Capital Management & Student Management Systems utilizing latest Web and Mobile Technologies and deliver them through Cloud computing.
 
Our Infrastructure Delivery Team will manage the backbone of this Service delivery of our HRIQ applications    Read more

to Enterprise Companies in Singapore and beyond. We use Microsoft Azure Platform as our Infrastructure Cloud and have various processes such Monitoring Tools, Disaster Recovery, BCP to help our Infrastructure team manage the operations effectively. Our mission is to make our service delivery highly reliable and effective to customers.
 
This is an exciting position and you will be working with our Infrastructure Team and Application Consulting teams to identify and apply state of art technologies and business ideas into the Infra operations apart from supporting the day to day operations of the systems in the cloud. You will work with other stakeholders in the team to drive implementation and operation of agreed technologies in action.
Responsibilities:

Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain Azure Virtual Machines, Application Software and System Management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with consultants/developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support
Liaise with vendors and other IT personnel for problem resolution
Support the Management in Capacity Planning and Monitoring and make recommendations

 
Requirements:

BS/MS degree in Computer Science, Engineering or a related subject
Proven working experience in installing, configuring and troubleshooting Microsoft Windows and Microsoft SQL Server based environments.
Solid experience in the administration and performance tuning of application stacks in Windows Operating System, Infrastructure and Database Server Environments
Solid Cloud experience, preferably in Microsoft Azure
Experience with virtualization and containerization (e.g., VMware, Virtual Box)
Experience with monitoring systems
Experience with automation software (e.g., MasterSAM)
Experience in Network Firewall and knowledge in Web Application Firewall
Good scripting skills (e.g., shell scripts)
Solid networking knowledge (OSI network layers, TCP/IP)
Most importantly, ability and passion to learn new technologies when the opportunity arises.

 
Interested candidates meeting the above requirements are invited to apply online. Alternatively, please send in your detailed resumes in MS-format format (preferably with a recent photograph attached), stating your present and expected salary,  via email to: [Click Here to Email Your Resume]

Skills
EPS Consultants Pte Ltd
12Dec
Project Manager (Network)
EPS Consultants Pte Ltd   via JobsCentral

Job Description

Engage all stakeholders to gather requirements on the network infrastructure to plan, install, test and implement systems in accordance with specifications and requirements
Ensure that all projects are implemented based on technical best standards and practices
Ensure that projects can be delivered successfully within customer's budget and schedule
Diagnose, troubleshoot and provide end-to-end management of infrastructure disruptions or technical issues encountered by users, and plan infrastructure upgrade activities.
Provide timely updates    Read more

to relevant parties
Create and maintain proper documentations for all implemented networks until customer’s acceptance
Prepare proposals and solution presentations to customers
Lead a team of network engineers to carry out all project required activities and deliverables
Identify opportunities for further expansions or improvement of services delivered to customers and liaise with account mangers/service delivery directors for such opportunities

 
Job Requirements

Minimum of Bachelor’s Degree (IT and Relevant Disciplines)
At least 3 years of experience in project management (Network Projects)
At least 3 years of experience in network/server/programming (Scripting, Powershell, C#)
Candidates with CITPM/PMP certification will have an advantage
Strong communication and interpersonal skills
Able to work in a fast-paced environment

 
For interested applicants, please send your resume in MS WORD format to Pin Yi (Reg no: R1986656) [Click Here to Email Your Resume] for immediate processing.
 
Due to the high volume of applications which we may receive for each position, we regret to inform that only shortlisted applicants will be notified.

Skills
OakTree Consulting
12Dec
Service Delivery Managers(It Infrastructure, Jurong)
OakTree Consulting   via JobsCentral

SCOPE
 Take part in the policy formulation of the company, especially as it affects the area of service delivery
> May be solely in charge of delivery service planning but subject to evaluation and approval
> Ensure that policies and plans formulated are in line with the organization’s goals
> Ensure that policies formulated are fully implemented to achieve policy objectives
> Assist in hiring and training the members of the service    Read more

delivery team
> Educate the members of the service delivery team on new policy plans and implication on service delivery
> Assess the individual and collective performance of the team members
> Recommend team members for reward, which could be praise, financial, or material incentive or promotion
> Organize and head meetings with the service delivery team
> Prepare periodic reports and present such reports to the senior management
> Attend important meetings on behalf of the service delivery team or appoint representatives
> Make recommendations for policy or technological change
> Collate data and information on client satisfaction, inquiry, and complaint
> Develop new strategies to maintain or improve on the quality of service delivery
> Develop strategies to increase profit and minimize cost incurred on service delivery
> etc
 
Qualifications:
Degree or Diploma in Computer Studies or IT related background
>At least 4 – 5 years’ experience in SI environment doing Service Delivery roles
>Ability to manage vendors
>Good communications in written and verbal English
 
Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

John Goh Meng Chye
>EA License No : 06C4642
>EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.

Skills
OakTree Consulting
12Dec
Service Delivery Managers(It Infrastructure, Jurong)
OakTree Consulting   via JobsCentral

SCOPE
 Take part in the policy formulation of the company, especially as it affects the area of service delivery
> May be solely in charge of delivery service planning but subject to evaluation and approval
> Ensure that policies and plans formulated are in line with the organization’s goals
> Ensure that policies formulated are fully implemented to achieve policy objectives
> Assist in hiring and training the members of the service    Read more

delivery team
> Educate the members of the service delivery team on new policy plans and implication on service delivery
> Assess the individual and collective performance of the team members
> Recommend team members for reward, which could be praise, financial, or material incentive or promotion
> Organize and head meetings with the service delivery team
> Prepare periodic reports and present such reports to the senior management
> Attend important meetings on behalf of the service delivery team or appoint representatives
> Make recommendations for policy or technological change
> Collate data and information on client satisfaction, inquiry, and complaint
> Develop new strategies to maintain or improve on the quality of service delivery
> Develop strategies to increase profit and minimize cost incurred on service delivery
> etc
 
Qualifications:
Degree or Diploma in Computer Studies or IT related background
>At least 4 – 5 years’ experience in SI environment doing Service Delivery roles
>Ability to manage vendors
>Good communications in written and verbal English
 
Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

John Goh Meng Chye
>EA License No : 06C4642
>EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.

Skills
Aureus Academy
12Dec
Brand Ambassador (Part Time)
Aureus Academy   via JobsCentral

At Aureus Group, we strive to provide the best customer experience to our parents and students.
 
We are looking for friendly and outgoing Brand Ambassadors to be the face and voice of our brand.
>Brand Ambassador are trained to have extensive product knowledge and excellent customer service
>in order to ensure that he/she can promote the company and our programmes effectively and
>provide recommendations to all potential leads and customers to keep    Read more

our company competitive
>and innovative.
 
You will work closely with our sales and customer service team to achieve its goals and objectives,
>such as communicating the value of our products to customers, tracking customer feedback, and
>representing the brand at launches and events.
 
Job Responsibilities:

Able to communicate to customers with a positive, energetic and friendly attitude
Able to deliver a professional and high-quality service experience in a customer-facing role
Adept to and acquire a strong working knowledge of the offered programmes, services and processes
Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
Engage potential customers and provide them with clear explanations on the company’s offered programmes to boost lead creation
Perform any other duties and responsibilities as assigned by the Management
Friendly and sociable
Good communication and teamwork skills
Ability to speak fluently in English (Bilingual is a plus!)

 
Perks:

Salary range from $1300 - $1500 per month
Letter of recognition from Aureus Group to add to your portfolio
One of the best Customer Service Team to work with in Singapore
Inhouse advanced IT and Operations systems
Potential to be hired full time or for other roles upon excellent performance

 
Requirements:

Able to commit 1 full set of shifts per week
> -  Shift 1 (Weekdays Mon – Fri: 3pm – 8pm)
> - Shift 2 (Weekends Sat – Sun: 9am – 7pm/10am – 8pm)
Willing to commit at least 3 – 6 months
Part Time and Internship are welcome to apply
Poly/University/College Students are welcome to apply

Skills