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Jobs that require service delivery skill

Everest Gold Pte Ltd
14Nov
Digital Qa Tester
Everest Gold Pte Ltd   via JobsCentral

This role will work with cross-functional teams including design, technology and service 
delivery teams across web and mobile. Successful candidate will be passionate about 
disciplined testing execution in an Agile framework, helping to deliver impactful user 
experiences to our customers. 
Job responsibilities 
●Review functional requirements and user stories 
●Collaborate with Product team to develop effective quality assurance and user 
acceptable test strategies and workflows 
●Create and execute specific test cases (manual or automated) and analyze results for 
mobile app and web. 
●Track, document and report test results and identified defects to the development and 
product team. 
●Help with troubleshooting issues as needed. 
●Conduct post-release/post-implementation testing. 
●Work with cross functional teams to ensure quality throughout the development cycle 
Job requirements: 
●Minimum 1- 3 years of experience in a Digital Quality Assurance or Digital User 
Acceptance Testing role 
●Proven experience working in an Agile development environment and with Agile 
project methodologies 
●Familiar with agile project management and bug tracking tools (i.e., Jira, Trello, etc.). 
●Hands-on experience conducting Mobile testing using devices and simulators as 
appropriate for both iOS and Android operating systems 
●The candidate should have experience in the design of detailed functional and 
regression test plans, and the creation and execution of test scripts 
●Ideally the candidate will have a Bachelor’s degree in Computer Science, or related 
field of study, or equivalent relevant experience

Skills
The St. Regis Singapore
14Nov
Sales Manager
The St. Regis Singapore   via JobsCentral

The position is accountable for proactively soliciting and handling sales opportunities. Ensure business is turned over properly and in a timely fashion for proper service delivery. Assist in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieve personal sales goals.
 
Requirements:

Minimum 2 years relevant experience with proven sales track record 
Excellent communication and presentation skills
Self-motivated and results-driven

Skills
Egencia
13Nov
Client Services Manager
Egencia   via Glassdoor

Egencia

Do you enjoy working with internal teams and clients? Our Client Services Managers provide thought leadership and support to our Account Management teams and clients at Egencia, Expedia Groups business travel company.

If youre looking to join a team that is focused on customer centricity where you can help keep clients happy with their customer service experience, this is the team for you. We are looking for candidates who    Read more

want to step in, learn the space and help continue to delight our clients and customers.

What youll do:

Analyze, diagnose, and recover performance issues impacting our clients

Proactively monitor service delivery quality and provide information and solutions to account management teams and GCO leadership to maintain client health.

Build and maintain relationships with account management teams, call center teams, and internal teams in order to collaborate, influence, and effectively drive improvement performance initiatives.

Write, edit and deliver specialized client processes to frontline service delivery teams and individual travel consultants in a virtual or contact center setting. Contribute to travel consultant knowledgebase articles in partnership with the Global Training team.

Interface with internal/external customers, clients and present Egencia products and services with professional demeanor.

Project manage customer service initiatives finding new ways to improve process, improve efficiencies, and opportunities to improve the customer experience for our clients. Delegation of tasks and consensus building for ideas needed.

Partner with the Onboarding team to reduce the risk of account re-configurations post launch. Assist with some new account implementations, providing back as needed.

Who you are:

Excels at conflict management and negotiation and possesses the maturity to manage relationships

Experienced working in a matrix organization and is comfortable dealing with ambiguity

A background in Customer Service and process improvement with at least 3-5 years experience supporting both China and India markets

Bilingual capabilities (Chinese) with a strong English fluency

A passion for digging into issues and driving improvements

Willing to travel as needed for the role and willing to work flexible hours to accommodate multiple time zones

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-LL1

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Skills
Credit Suisse
13Nov
Senior Program Manager - Apac Ibor Program Manager #141335
Credit Suisse   via Glassdoor

The Credit Suisse IBOR Transition Program is seeking an APAC

Program Manager based in Hong Kong or Singapore to join a global team

responsible for the successful transition from IBOR to new Alternative

Reference Rates (ARR) across all business products. The APAC Program Lead will

partner with the local and global business and be responsible for ensuring a

successful transition to the rates. Partnering with the local and global

businesses, the candidate will work    Read more

on business strategy definition, design of

target processes and technology platforms and the front to back implementation

of change in collaboration with the Banks central functions. Successful

transition is a priority for Credit Suisse with the most senior sponsorship and

visibility within the Bank.

Delivering business

transformational projects of significant scale and complexity using a

structured methodology from project initiation through to implementation.

Defining and confirming

project scope and ensuring that client expectations are consistently met.

Defining the

implementation approach and maintaining a consistent standard throughout

the project lifecycle.

Producing project

presentations and artefacts for the most senior levels within the

organization and ensuring project metrics and Key Performance Indicators

are accurately defined, agreed upon, and tracked.

Managing project budget

and tracking actuals across the project, if required.

Managing project risks and

issues to ensure accurate tracking and clarity and collaborating with

Service and Capability owners to mitigate them.

Establishing appropriate

communication channels to syndicate project status and issues along with

the timely delivery of meeting minutes and status reports.

Establishing a change

control process for the project to track scope changes.

Handling multiple global

projects simultaneously.

Ensuring that projects are

aligned to the client’s requirements while supporting the strategic

objectives of the bank.

Following IBOR Project

Management global standards.

You have a proven track

record of successful Project Management or Service Delivery in financial

services or a comparably large organization and be able to demonstrate a

progression in responsibilities throughout their career.

You are outcome orientated

and comfortable working on shared goals through complex matrix

organizations

You have a proven

experience in delivery of complex change in Capital Markets and Wealth

Management organizations with an understanding of the products traded in

each

You possess extensive

experience of working in a global organization involving cross-functional

project teams and a broad client base.

You have either achieved

or are passionate about attaining recognized Project Management

Certification (PMP, IPMA B or Prince2).

You possess excellent

interpersonal, communication, negotiating, collaborative and influencing

skills and time management in addition to multi-task several projects

simultaneously.

You have the ability to

translate business requirements into a project plan with appropriate

goals.

You have equivalent work

experience in negotiating and facilitating conflict resolution.

You are creative and open

to encouraging different ideas where they may be beneficial to the success

of the project.

You have experience of

mobilizing and coordinating virtual teams to achieve a common goal.

You are dedicated to drive

corrective actions to mitigate project risks.

You are a hardworking and

committed individual with excellent collaborator skills and are able to

support and develop the global IBOR Project Management team.

Skills
Singtel
13Nov
Project Manager
Singtel   via Glassdoor

</strong>

Singtel

</p>

Project Manager

Primary Purpose

The Project Manager is responsible for the managing and implementing of medium scale IT projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements

Responsibilities

Project Delivery

Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organization

Establish and prepare project plans, risk management plans, project    Read more

milestones and deliverables in consultation with business users and architect/designer

Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality

Manage the scope definition and change control mechanism

Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Project Director (PD)/Service Delivery Director (SDD)

Manage integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.

Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline

Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.

Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimise rework and system failures

Define project resources, performance reviews and post implementation evaluations

Customer/ Vendor Management

Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project

Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation

Manage contracts and subcontractors

Negotiate with customers on change request effort, schedules and prioritize changes based on business needs

Clear and open communication with customers on project issues or clarifications

Business Development

Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity

Be involved in pre-sale activities

Team Management

Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule

Plan, track and monitor the tasks assigned to the team leader/ members

Delegate tasks effectively by providing clear and specific instructions and goals

Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs

Provide the project team with accurate information about business needs and priorities as well as details about existing business systems

Participate in leadership activities and providing performance feedback and developmental coaching

Monitor and improve team performance, providing leadership, coaching, and performance management

Requirement

Typically 6 years IT project management experience

Experience in the development, implementation and support of information technology projects in a range of organizations

Degree in Information Systems or equivalent

Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

Able to lead, develop and maintain respectful and trusting relationship

Proficient in written and spoken English

Able to travel as required

Apply now »

Skills
Novartis
13Nov
It Expert - Manufacturing
Novartis   via Glassdoor

2! In this role, you will support 2 manufacturing sites in Singapore - Solids and Biopharm. As point of contact for the production business area, among others, you need to analyze and refine requirements for new services, manage initiation and delivery of projects to establish the services and ensure that the deliveries are done according to expectation.

Your responsibilities include, but not limited to:

• Coordinate infrastructure and application management    Read more

support to the manufacturing and automation functions at the site.

• Support collaboration with Site Infrastructure teams (TOQ IT & EUX) and Application Manager community.

• Develop & improve relationships with key partners, actively manage their expectations & monitor happiness levels

• Act as the primary connection between service delivery and the business for Manufacturing & QC related matters.

• Ensure business end-user requirements for IT services are documented through Service Level Agreements (SLAs) & are met.

• Highlight/identify gaps in existing functionality and review requirements with business partners.

• Develop a comprehensive requirement specifications including stakeholder involvement that will determine the estimate of cost, time & resources to deploy solutions.

• Establish project plan & initiate project mobilization by confirming project scope, estimate, resources, roles & responsibilities.

• Drive adoption of global solutions.

• Collaborate & communicate with IT Site Team & Application Managers to align infrastructure related priorities to ensure smooth service operation & execution.

• Support execution of local and/or global infrastructure projects and strategic programs.

• Ensure consistency to quality standards as defined by IT Organization.

• Collaborate with Group Compliance and Auditing to monitor audit observations related to GxP computerized systems and computer system validation to ensure gaps are identified and adequately addressed.

• Monitor all events and take appropriate control action to address.

• Accountable to ensure conformance with Security & Compliance policies & procedures in scope of Site IT Business Expert role

• Ensure application related support or project related tasks, including interfaces are completed on time with no disruption to business process

• Lead & collaborate with application superuser community to identify business requirement to meet changing needs through a forum discussion

• Application SPOC to collaborate with Global support organization to provide 2nd level support and escalation

• Project lead for application related initiatives, or as assigned by Service Delivery Manager

• Prepare & maintain documentation: SOP, system specs, training & user manuals etc are up to date & in compliance with legal and regulatory requirements and records management standard methodologies

• Ensure that system qualification requirements are regularly reviewed, documented & kept current.

• Ability to prioritize independently, multiple requests and systems requirements to meet the organizational goals.

Position Title

IT Expert - Manufacturing

Skills
Singtel
13Nov
Planning Engineer
Singtel   via Glassdoor

</strong>

Singtel

</p>

Responsibilities:

Conduct product evaluations, upgrade implementations, project tasks for systems/network expansions.

Designs and manages the execution of a high quality implementation plan for each project, considering numerous factors such as the technical landscape, business drivers and operations, and the schedule requirements of the multiple parties involved.

Perform software patch loading, configuration changes, system and service testing of software/hardware updates, upgrades and roll-out new related products and services.

Liaise and co-ordinate with system    Read more

vendor(s) for the delivery, testing and timely implementation of new software, hardware and modules.

Liaise and co-ordinate with internal integration teams for integration requirements, implementation and deployment.

Responsible for multi-vendor/multi-device/platform implementations with geographically dispersed partners, Vendors and/or other service providers.

Develop and review test cases for the service based on functionality and operational requirement based on the Functional Specification and Scope of work.

Involve in technical planning, implementation and delivery for enhancement projects

Accountable and manage Change Management, Patch management and Configuration management.

Perform system and service testing to roll-out new related products and services.

Ability to lead troubleshooting efforts for complex network environments to identify and eliminate network or system configuration issues.

Ability troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes.

Develop, build and maintain automated regression test suites.

Automation of the manual tasks.

Responsible for end-end architecture designing.

The Ideal Candidate should have/be:

Bachelors, Post-graduation in computer science or Telecommunication based degree, preferred.

At least 7-8 years of working experience in the area of Service Delivery and Operations.

Good knowledge and/or working experience in Big Data Systems – Cloudera Hadoop and administrator for the Hadoop cluster services and perform upgrades.

Trained/Certified in Cloudera/Hortonworks Hadoop administration is preferred.

Good knowledge and/or working experience in VMWare ESXi, Firewall and having certification is an added advantage.

System OS knowledge and administration hands-on experience on some of following systems:

Linux (RHEL, CentOS), Oracle, MySQL, Postgres and/or SAN/NAS storage system. CISCO IOS.

Certification in CCNA and/or CCNP.

Good knowledge of scripting ( bash, Python ) and ability to make Jobs automation .

Fair knowledge in preparing Ansible playbook, Jenkins .

Able to show critical thinking and problem solving skills.

Proven conflict management and good communication skills.

Understand risk assessment and accountable decision-making experience.

Apply now »

Skills
Singtel
13Nov
Engineer
Singtel   via Glassdoor

</strong>

Singtel

</p>

Responsibilities:

Service Delivery

Involve in technical planning, implementation and delivery for enhancement projects

Develop and review test cases for the service

Perform system and service testing to roll-out new related products and services.

Service Operations

Responsible for supporting the daily operation of servers (HW & SW mainly in Linux OS) and storage systems.

System and Platform Patch loading, implementation of software and hardware upgrades

Perform and coordinate disaster recovery activity expeditiously in times of service disruptions    Read more

so as to minimize service downtime and revenue loss.

May need to work outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.

The Ideal Candidate should have/be:

A good engineering or computing degree

Basic knowledge on Linux Operating System

Basic knowledge on IP networking fundamentals

critical thinking and problem solving skills.

Planning and organizing

Communication skills

Teamwork

Self-driven and highly motivated

Apply now »

Skills
Jones Lang Lasalle
12Nov
Global Engineering Leader
Jones Lang Lasalle   via Glassdoor

We are looking for a Global Engineering Leader for our Global Operations team.

Abo

ut JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s    Read more

leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

JLL’s Global Operations team is seeking a versatile and technically deep Lead for our Global Engineering platform. Reporting into the Global Operations Lead for Workplace Management, the role will play a critical role in creating and leading a strong Global Engineering organization and provide leadership to the 3 Region teams.

Global Engineering includes the provision of static and mobile engineering services to JLL’s Corporate Solutions clients around the world, including a 800-employee strong Mobile Engineering team in the United States. In addition, the individual would be expected to work closely with the Engineering Product team in the development and deployment of next generation engineering services. The role is pivotal to the success of the Global Operations Organization and in delivering the incremental PGOI through 2019 – 2022.

What this job involves

Key responsibilities include:

Responsible for establishment and management of the infrastructure and capability to support the business in the area of Engineering

Take ownership for the development of a community of engineering practitioners, including career paths, learning & development curriculum etc. Be directly responsible for the talent management of top ESS talent. Specifically, develop the roadmap for and oversee the upgrade of our engineering talent to support the next generation of engineering service

Oversee the operational management of the Americas Mobile Engineering workforce

Work closely with the Global Engineering Product Team to define and deploy service delivery standards for our engineering products and ensure operational feedback from the field is built into the product roadmap

Own the development, definition, deployment and enforcement of Level 2 SOPs for our Engineering Services

Relentlessly identify opportunities for cost optimization, efficiency and performance improvement of our static and mobile engineering teams around the world, partnering with Operations Enablement, Product and Account Leadership

Manage a cost center to budget as well as achieve productivity targets for our on-account delivery jointly with our account leadership teams

Implement an Operational Risk Management framework for engineering services globally in partnership with Quality & Compliance

Assume personal leadership in case of major service delivery failures in conjunction with senior account leadership

Support sales efforts where required, including identification of expansion opportunities, costing of non-standard client requests, support of client pitches and sales/renewal strategies

Work collaboratively with Engineering leadership in other parts of the JLL Enterprise, e.g. Property & Asset Management

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The Candidate

The successful candidate will have a strong Engineering experience and the ability to lead multiple teams with prior experience in leading transformational change at a large organization.

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills.

Experience

Extensive professional experience, leading large Global Engineering teams with the ability to drive collaboration and partnership in delivering shared Organization goals

Commercially and financially astute

Strong transformation experience across process, technology and systems

Experience in navigating across large, complex organizations

Elevated talent through effective management and advancing individual and team capabilities

Corporate real estate experience ideal

Global experience preferred

Excellent analytical and program management skills are essential.

Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish

Skills

Leadership Skills:

A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization

Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative

Strategic in nature, with a strong bias towards transformation and execution

Inspirational Leader, stimulates action with a balanced leadership style of control and influence

Operates with a sense of urgency

Decisive – willing to take risks

Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others

Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes

Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change

Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Behavioural Competencies

Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture

Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

Helps others - Builds relationships, actively collaborates, helps others succeed.

Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient

Business first - Focuses on customers and clients, business/financial acumen, JLL first

Inspire - Inspire others, creates vision and strategy, energizes others

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

#LI

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Skills
JLL
12Nov
Regional Operations Director South Asia, Facilities Management
JLL   via Glassdoor

Integrated Facilities Management - Singapore - APAC

What this job involves

As the Regional Operations Director, South Asia, you will be accountable for delivery and ongoing management of contracted services to DFAT’s South East Asia Portfolio, as defined in the “Assigned Sites” table in this document, including the following:

Facilities and Property Management, including shared support services;

Financial Management and Reporting;

Additional Services (as and when required by DFAT);

Oversight of any Out of    Read more

Scope Services provided to DFAT by JLL.

The position may be based in Singapore, Jakarta, Kuala Lumpur or Bangkok, and be the key point of contact for all Regional operations issues for DFAT’s Estate Management Team, Post senior stakeholders and JLL senior management. You will have overall responsibility for ensuring the JLL Regional Operations Team, under the direction of Sr. Facilities Managers, is adequately resourced, trained and supported to deliver the full scope of contracted services.

The position will require proactive and regular management of Sr. Facilities Managers and engagement with Overseas Property Office (OPO), Post Key Personnel and stakeholders as well as the broader JLL Team to ensure consistency, quality and compliance in delivery of services at all times.

Provide proactive and regular oversight and engagement to ensure:

All Posts receive personalised senior management attention and a regular review of Client satisfaction with service delivery;

Facilities and Property Management services are delivered in accordance with the contract and to minimise impact to Post operations and diplomatic visitations and events;

All contract compliance requirements, especially safety and security, are consistently achieved;

Expenditure is in accordance with budgets and forecasts for operational delivery and capital works;

Works and services performance achieve or exceed contracted KPI’s and SLAs.

Client/Stakeholder Management

In conjunction with Sr. Facilities Managers, implement a schedule of Post visits, key stakeholder meetings and a Regional engagement strategy to monitor the health of the relationship;

Build and develop effective client / stakeholder relationships across multiple levels of the Client organisation;

Be the escalation point for any issues that cannot be resolved at a Post or Hub level;

Actively promote Regional forums to ensure the Operations Team is abreast of innovations/best practices and these are applied consistently across the portfolio.

Actively participate in Global forums to ensure a consistent approach to operations, sharing and leveraging global best practices and innovation.

Compliance & Risk Management

Ensure JLL Operational Risk Management (ORM) programs, disaster recovery and business continuity plans, escalation procedures and incident reporting policies are adhered to and, through the Sr. Facilities Managers, procedures are implemented and maintained;

In conjunction with the Global Operations Director and Global Engineering and Compliance Manager, ensure a robust quality and compliance program is implemented for your Region and be accountable for achieving and certifying compliance across your portfolio.

People Management

Attract and retain quality talent to build a high performing team focused on quality results and compliance. Manage performance and accountability of direct reports and support performance management of the broader team by providing guidance and ensuring accountability;

Create an environment of trust that promotes teamwork, co-operation and high performance through recognising and rewarding excellence;

Enable training/development and act as a mentor to team members;

Ensure team compliance with JLL’s business conduct guidelines, procedures and strategies;

Advance the firm’s diversity and inclusion priorities by focusing on talent attraction and retention, succession, rotation and promotion.

Supply Chain Management

Together with JLL’s supply chain team, oversee implementation of Regional supply strategies and procurement plans;

Oversee management of contracts to ensure they are professionally delivered and demonstrate value for money;

Ensure Sr. Facilities Managers are monitoring expiry of contracts and delivering a rolling procurement strategy to address services/products for their respective Hub/Countries in the most effective and efficient manner;

Ensure procurement in accordance with Commonwealth Procurement Guidelines as well as JLL’s best practice.

Finance Management

Together with JLL’s Finance Team, manage the development of annual budgets and quarterly forecasts to ensure alignment with contract deliverables and Client priorities;

Monitor actuals vs budget throughout the year, addressing budget variances with Sr. Facilities Managers and ensuring that each Hub’s/Country’s financial operations are meeting or exceeding targets and control requirements;

Ensure all financial management processes to maintain SOX accreditation are followed at all times;

Manage and monitor all cost reduction programs included as per the contract.

Health & Safety Management

Taking reasonable care to protect your own health and safety and that of the JLL Facilities Team Regionally, all Post personnel and visitors and provide ongoing management support to comply with the requirements of the health and safety guidelines, policies and rules;

Ensure all Facilities Teams are trained in OH&S legislative requirements and fully understand their “duty of care” responsibilities;

Implement JLL’s commitment to “zero harm to any staff, contractor or visitor” by actively managing a zero tolerance to unsafe work practices culture with Sr. Facilities Managers.

Sound like you? To apply you need to be:

An excellent communicator with strong presence, high level presentation skills, strong verbal and written communication. Have an ability to effectively communicate with people at all levels;

Have a Passion for quality –an eye for detail to ensure service delivery excellence and compliance;

Be self-motivated, innovative, forward thinking and creative with the highest ethical standards;

Have an ability to set work goals and influence others to achieve results remotely;

Possess the ability to work across multiple, matrix reporting environments and prioritise activities accordingly;

Be flexible and able to adapt to rapidly changing situations;

Have a proven ability to initiate and follow through with improvement initiatives;

Be open to new ideas and willing to challenge status quo.

What this job involves

As the Regional Operations Director, South Asia, you will be accountable for delivery and ongoing management of contracted services to DFAT’s South East Asia Portfolio, as defined in the “Assigned Sites” table in this document, including the following:

Facilities and Property Management, including shared support services;

Financial Management and Reporting;

Additional Services (as and when required by DFAT);

Oversight of any Out of Scope Services provided to DFAT by JLL.

The position may be based in Singapore, Jakarta, Kuala Lumpur or Bangkok, and be the key point of contact for all Regional operations issues for DFAT’s Estate Management Team, Post senior stakeholders and JLL senior management. You will have overall responsibility for ensuring the JLL Regional Operations Team, under the direction of Sr. Facilities Managers, is adequately resourced, trained and supported to deliver the full scope of contracted services.

The position will require proactive and regular management of Sr. Facilities Managers and engagement with Overseas Property Office (OPO), Post Key Personnel and stakeholders as well as the broader JLL Team to ensure consistency, quality and compliance in delivery of services at all times.

Provide proactive and regular oversight and engagement to ensure:

All Posts receive personalised senior management attention and a regular review of Client satisfaction with service delivery;

Facilities and Property Management services are delivered in accordance with the contract and to minimise impact to Post operations and diplomatic visitations and events;

All contract compliance requirements, especially safety and security, are consistently achieved;

Expenditure is in accordance with budgets and forecasts for operational delivery and capital works;

Works and services performance achieve or exceed contracted KPI’s and SLAs.

Client/Stakeholder Management

In conjunction with Sr. Facilities Managers, implement a schedule of Post visits, key stakeholder meetings and a Regional engagement strategy to monitor the health of the relationship;

Build and develop effective client / stakeholder relationships across multiple levels of the Client organisation;

Be the escalation point for any issues that cannot be resolved at a Post or Hub level;

Actively promote Regional forums to ensure the Operations Team is abreast of innovations/best practices and these are applied consistently across the portfolio.

Actively participate in Global forums to ensure a consistent approach to operations, sharing and leveraging global best practices and innovation.

Compliance & Risk Management

Ensure JLL Operational Risk Management (ORM) programs, disaster recovery and business continuity plans, escalation procedures and incident reporting policies are adhered to and, through the Sr. Facilities Managers, procedures are implemented and maintained;

In conjunction with the Global Operations Director and Global Engineering and Compliance Manager, ensure a robust quality and compliance program is implemented for your Region and be accountable for achieving and certifying compliance across your portfolio.

People Management

Attract and retain quality talent to build a high performing team focused on quality results and compliance. Manage performance and accountability of direct reports and support performance management of the broader team by providing guidance and ensuring accountability;

Create an environment of trust that promotes teamwork, co-operation and high performance through recognising and rewarding excellence;

Enable training/development and act as a mentor to team members;

Ensure team compliance with JLL’s business conduct guidelines, procedures and strategies;

Advance the firm’s diversity and inclusion priorities by focusing on talent attraction and retention, succession, rotation and promotion.

Supply Chain Management

Together with JLL’s supply chain team, oversee implementation of Regional supply strategies and procurement plans;

Oversee management of contracts to ensure they are professionally delivered and demonstrate value for money;

Ensure Sr. Facilities Managers are monitoring expiry of contracts and delivering a rolling procurement strategy to address services/products for their respective Hub/Countries in the most effective and efficient manner;

Ensure procurement in accordance with Commonwealth Procurement Guidelines as well as JLL’s best practice.

Finance Management

Together with JLL’s Finance Team, manage the development of annual budgets and quarterly forecasts to ensure alignment with contract deliverables and Client priorities;

Monitor actuals vs budget throughout the year, addressing budget variances with Sr. Facilities Managers and ensuring that each Hub’s/Country’s financial operations are meeting or exceeding targets and control requirements;

Ensure all financial management processes to maintain SOX accreditation are followed at all times;

Manage and monitor all cost reduction programs included as per the contract.

Health & Safety Management

Taking reasonable care to protect your own health and safety and that of the JLL Facilities Team Regionally, all Post personnel and visitors and provide ongoing management support to comply with the requirements of the health and safety guidelines, policies and rules;

Ensure all Facilities Teams are trained in OH&S legislative requirements and fully understand their “duty of care” responsibilities;

Implement JLL’s commitment to “zero harm to any staff, contractor or visitor” by actively managing a zero tolerance to unsafe work practices culture with Sr. Facilities Managers.

Sound like you? To apply you need to be:

An excellent communicator with strong presence, high level presentation skills, strong verbal and written communication. Have an ability to effectively communicate with people at all levels;

Have a Passion for quality –an eye for detail to ensure service delivery excellence and compliance;

Be self-motivated, innovative, forward thinking and creative with the highest ethical standards;

Have an ability to set work goals and influence others to achieve results remotely;

Possess the ability to work across multiple, matrix reporting environments and prioritise activities accordingly;

Be flexible and able to adapt to rapidly changing situations;

Have a proven ability to initiate and follow through with improvement initiatives;

Be open to new ideas and willing to challenge status quo.

Skills