TRAINING VISION INSTITUTE PTE. LTD.
Seek to provide the learner with knowledge and application skills in benchmarking and measuring service standards.
1. Determine benchmark requirement.
2. Plan and initiate organisation customer service benchmarking process.
Area: Productivity & Innovation
SERVICE QUALITY CENTRE PTE. LTD.
1. Determine benchmark requirements
2. Plan and Initiate Organisation Customer Service Benchmarking Process
3. Manage Improvements from Benchmarking Implementation
Chapter 1. Determine benchmark requirements
Chapter 2. Plan and Initiate Organisation Customer Service...
Area: Service Excellence
B2G CONSULTING PTE. LTD.
This 2-day interactive training course provides intensive and extensive knowledge of performance measurement and benchmarking in supply chain management. Invaluable insights, experiences, case studies and practical implementation suggestions...
Singapore Institute Of Retail Studies (SIRS)
On completion of this programme, participants will have knowledge and application skills in determining benchmark requirements, planning and
implementing organisation customer service benchmarking process and managing improvements from benchmarking...
Area: Human Resource Management, Employment and Recruitment
Singapore Aviation Academy
This course provides participants with the knowledge and relevant skills set required solving airport business management problems within the aeronautical business context and commercial or non- aeronautical context....
Area: Air Transport
GOLDEN COMPASS SCHOOL PTE. LTD.
To equip learners with relevant knowledge and skills to assess the service quality and customer satisfaction levels within an organisation.
LU 1: Service quality and customer satisfaction: The Framework...
AAARYA BUSINESS COLLEGE PTE. LTD.
By the end of this training course participants will be able to:
Explain how their role is instrumental in creating a high performance customer focused environment.
Realign their thinking about...
SINGAPORE UNIVERSITY OF TECHNOLOGY AND DESIGN
Provides access to a system for understanding human DNA of self and others, including, our staff, our employees as well as our students or mentees that will determine...
Area: Leadership & People Management