Ngee Ann Polytechnic
This module equips students with an understanding of the importance of Customer Relationship Management and how it can affect the businesses’ bottom-line.
This module covers Customer Relationship Management...
Area: Accounting, Banking & Finance
Ngee Ann Polytechnic CET Academy
Squared Online is developed with Google digital marketing expertise to ensure you're learning the most up-to-date thinking and skills. Each and every module of this digital marketing course...
1) Covers the strategic planning and leadership role of a Digital Project Manager (DPM), from value adding to the strategic direction of a project, creating valuable customer experience,...
Area: Business Management
From basic accounting and finance knowledge to business communication skills and using information technology, you will learn how to integrate or improve the different functional areas of the...
ALPHA LANGUAGE CONSULTANCY
The outcome of this is each individual’s underpinning knowledge of the topic involved that they are able to transfer these skills and apply them at their place of...
Area: Education and Training
1. Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
2. Evaluate performance of team in line with service operations plan
3. Optimise manpower...
Area: Service Excellence
Institute of Technical Education
The Higher Nitec in Business Studies (Sport Management) trains students to manage and execute sport and recreational events, maintain and upkeep sports equipment and facilities, provide administrative /...
SERVICE QUALITY CENTRE PTE. LTD.
1. explain the importance of go-the-extra-mile service (GEMS)
2. present himself/herself professionally
3. apply the 5A* GEMS approach to attend to customers
4. use the 5A* GEMS approach in service challenges
5. stay positive as...
This course aims to enable participants to understand the importance of services, tools to apply consumer decision making process in making service purchases, and evaluate customer service techniques...
Area: Advertising, Sales & Marketing
The subject aims to equip the students with the skills and knowledge to:Practice the fundamentals of excellent service.Develop ownership for the outcomes of service encounters.Understand organisational customer service...
Singapore Chinese Chamber Institute of Business
TRAINING VISION INSTITUTE PTE. LTD.
Seek to provide the learner with knowledge and application skills in benchmarking and measuring service standards.
1. Determine benchmark requirement.
2. Plan and initiate organisation customer service benchmarking process.
Area: Productivity & Innovation