Ngee Ann Polytechnic CET Academy
From how to leverage on global digital trends to developing a strategic planning framework, you will learn how to use data analytics tools to help brands prevent, mitigate...
Ngee Ann Polytechnic
This module equips students with an understanding of the importance of Customer Relationship Management and how it can affect the businesses’ bottom-line.
This module covers Customer Relationship Management...
Area: Accounting, Banking & Finance
Manage Service Operations
- Plan to meet internal and external customer requirements
- Ensure delivery of quality service
- Monitor and review customer service...
Area: Wholesale and Retail Trade
Squared Online is developed with Google digital marketing expertise to ensure you're learning the most up-to-date thinking and skills. Each and every module of this digital marketing course...
ALPHA LANGUAGE CONSULTANCY
The outcome of this is each individual’s underpinning knowledge of the topic involved that they are able to transfer these skills and apply them at their place of...
Area: Education and Training
SMF CENTRE FOR CORPORATE LEARNING PTE. LTD.
This module evaluates knowledge of both supply and demand planning for mid-to-long term independent demand. Major topics include demand management, sales and operations planning, distribution planning...
Area: Human Resource Management, Employment and Recruitment
1. Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
2. Evaluate performance of team in line with service operations plan
3. Optimise manpower...
Area: Service Excellence
TRAINING VISION INSTITUTE PTE. LTD.
This competency unit, Develop Service Operations, seeks to provide you with the knowledge and application skills in knowledge and application skills in developing service operations plans...
Area: Customer Service
Institute of Technical Education
The Higher Nitec in Business Studies (Sport Management) trains students to manage and execute sport and recreational events, maintain and upkeep sports equipment and facilities, provide administrative /...
SERVICE QUALITY CENTRE PTE. LTD.
1. explain the importance of go-the-extra-mile service (GEMS)
2. present himself/herself professionally
3. apply the 5A* GEMS approach to attend to customers
4. use the 5A* GEMS approach in service challenges
5. stay positive as...
This course aims to enable participants to understand the importance of services, tools to apply consumer decision making process in making service purchases, and evaluate customer service techniques...
Area: Advertising, Sales & Marketing
The Specialist Diploma in Hotel Operations & Management aims to equip participants with the skills and knowledge to:
-Manage increased responsibilities in key areas within the hotel sector including...
Area: Hotel & Accommodation