Ngee Ann Polytechnic CET Academy
From how to leverage on global digital trends to developing a strategic planning framework, you will learn how to use data analytics tools to help brands prevent, mitigate...
Ngee Ann Polytechnic
Manage Service Operations
- Plan to meet internal and external customer requirements
- Ensure delivery of quality service
- Monitor and review customer service...
Area: Wholesale and Retail Trade
Squared Online is developed with Google digital marketing expertise to ensure you're learning the most up-to-date thinking and skills. Each and every module of this digital marketing course...
By the end of the course, participants would be able to :
• Identify opportunities for improving current service standards and business processes.
• Harness technology, creativity and innovation to...
Area: Business Management
ALPHA LANGUAGE CONSULTANCY
The outcome of this is each individual’s underpinning knowledge of the topic involved that they are able to transfer these skills and apply them at their place of...
Area: Education and Training
1. Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
2. Evaluate performance of team in line with service operations plan
3. Optimise manpower...
Area: Service Excellence
SERVICE QUALITY CENTRE PTE. LTD.
1. explain the importance of go-the-extra-mile service (GEMS)
2. present himself/herself professionally
3. apply the 5A* GEMS approach to attend to customers
4. use the 5A* GEMS approach in service challenges
5. stay positive as...
The Specialist Diploma in Hotel Operations & Management aims to equip participants with the skills and knowledge to:
-Manage increased responsibilities in key areas within the hotel sector including...
Area: Hotel & Accommodation
Creating Unforgettable Experiences Through Customer Service course will equip participants with the fundamental knowledge and skills to practice of excellent service. It aims to deepen their...
Service Innovation is one of the most powerful ways to achieve organisational excellence in today's globally competitive economy. Creating distinctive customer experiences is the future of innovation....
Support and Maintain IT Infrastructure
The objective of this module is to introduce learners to maintaining and recovering Windows 8.1 Desktop environments along with skills required...
Area: Systems Management